Senior Data Center Support Services Technician – Catalyst Military Program

Oracle; Abilene (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

Oracle’s Catalyst Military program helps transitioning service members build careers in Oracle Cloud Infrastructure. As a Senior Data Center Support Services Technician, you’ll be paid from day one and progressively apply military technical experience to support critical cloud infrastructure within Oracle’s data centers.

We value candidates with four years of relevant technical experience, spanning IT, networking, electronics, and equipment maintenance, and encourage growth through structured

Qualifications

• Four years of relevant technical experience, gained through military service or through a combination of military service and other relevant technical experience.
• Relevant experience may include information technology, networking and communications, electronics, aviation maintenance, electrical or cooling systems, equipment maintenance, or technical troubleshooting.

Responsibilities

• Troubleshoot, repair, replace, and upgrade server components and related hardware.
• Apply hardware maintenance and troubleshooting best practices.
• Help maintain reliable performance throughout the equipment lifecycle.
• Share technical knowledge and best practices with your teammates as your experience grows.
• Collaborate with technical and non-technical teams, project teams, vendors, contractors, and colocation partners.

Job description

JOB DESCRIPTION

A military talent pathway into Oracle Cloud Infrastructure

Turn Your Military Technical Experience Into Your Next Career.

Catalyst Military is designed to help you put that experience to work at Oracle. Oracle’s Catalyst Military talent program creates a pathway for transitioning and recently separated service members, veterans, National Guard members, and Reservists to build careers supporting Oracle Cloud Infrastructure (OCI).

JOB DESCRIPTION

A military talent pathway into Oracle Cloud Infrastructure

Turn Your Military Technical Experience Into Your Next Career.

You’ve built technical skills in environments where reliability, teamwork, accountability, and mission execution matter. Catalyst Military is designed to help you put that experience to work at Oracle. Oracle’s Catalyst Military talent program creates a pathway for transitioning and recently separated service members, veterans, National Guard members, and Reservists to build careers supporting Oracle Cloud Infrastructure (OCI).

Prior Commercial Data Center Experience Is Not Required.

We’re looking for candidates with at least four years of relevant technical experience, gained through military service or through a combination of military service and other relevant technical experience.

Relevant experience may include information technology, networking and communications, electronics, aviation maintenance, electrical or cooling systems, equipment maintenance, or technical troubleshooting.

What Makes Catalyst Military Different

A career, not an internship.

You’ll join Oracle as a Senior Data Center Support Services Technician and be paid from day one.

A bridge from military to commercial technology.

Prior commercial data center experience is not required. Your military technical experience provides the foundation, and Catalyst Military helps you apply that experience within Oracle’s data center environment.

Structured support from the start.

Your first six weeks include Oracle onboarding, technical foundations, supervised hands-on on-the-job training (OJT), manager coaching and feedback, and cohort-based learning.

Recognition of the experience you already bring.

We evaluate the technical skills, troubleshooting ability, operational discipline, and experience you’ve developed—not simply your MOS, AFSC, NEC, or rating.

Your First Six Weeks with Catalyst Military

• Complete Oracle onboarding and technical foundations specific to data center operations.
• Participate in supervised, hands-on OJT.
• Learn Oracle technologies, tools, processes, and operational practices.
• Apply your existing troubleshooting and technical skills within a commercial data center environment.
• Receive ongoing coaching, support, and feedback from your manager.
• Learn alongside a cohort of Catalyst Military participants making a similar career transition.
• Progressively build the Oracle‑specific knowledge needed to contribute successfully within the data center environment.

You’re not starting over. You’re building on what you already know to launch your next technical career.

RESPONSIBILITIES

Your Role

As a Catalyst Military hire, you’ll progressively apply your existing technical experience while developing the Oracle‑specific knowledge needed to support critical cloud infrastructure.

What You’ll Do

Maintain and Troubleshoot Critical Hardware

• Troubleshoot, repair, replace, and upgrade server components and related hardware.
• Apply hardware maintenance and troubleshooting best practices.
• Help maintain reliable performance throughout the equipment lifecycle.
• Share technical knowledge and best practices with other technicians as your experience grows.

Support Network Infrastructure

• Support implementation of defined network communications and solutions.
• Validate cabling, network environment builds, and connectivity.
• Verify devices are connected and operating as expected.

Troubleshoot and Resolve Technical Issues

• Manage work through technical ticketing systems and support resolution within established Service Level Agreements (SLAs).
• Troubleshoot technical issues and document actions and resolutions.
• Identify and escalate recurring problems and technical trends.

Operate Safely and Consistently

• Follow Standard Operating Procedures (SOPs), Methods of Procedure (MOPs), and Data Center Change Control processes.
• Meet safety, security, site access, and operational requirements.
• Perform work safely and consistently within the data center environment.

Improve How We Work

• Continue developing advanced repair and troubleshooting techniques.
• Identify opportunities to improve processes, procedures, and technical execution.
• Share technical knowledge and best practices with your teammates.

Work Across Teams

• Collaborate with technical and non‑technical teams, project teams, vendors, contractors, and colocation partners.
• Serve as a technical partner in identifying and resolving resiliency, reliability, and availability risks.
• Support quality execution and help develop less experienced technicians as your experience grows.

What You Bring

We’re looking for candidates with a minimum of four years of relevant technical experience, gained through military service or through a combination of military service and other relevant technical experience.

Prior Commercial Data Center Experience Is