Senior Data Center Support Services Technician

Oracle Corporation; Phoenix (AZ); On-site; USD 100,000 - 140,000; Full time

Job summary

Oracle Corporation is seeking a Data Center Engineer to serve as a technical liaison between technology teams and Data Center environments in Phoenix. You will monitor systems, troubleshoot issues, and document technologies while improving processes and introducing automation.

The role requires independence with guidance when needed and a background from cloud providers or tier-1 data center operators. Qualifications include TS/SCI clearance, Security+ or higher, a BS in CS/IS, and 3–8 years in

Qualifications

• Active TS/SCI security clearance.
• DoD 8140 Certification such as Security+ or higher.
• 3–8 years in Data Center infrastructure operations and server admin in mid-sized environments.
• Experience with high/low density rack power capacity and outage management.
• Strong written and oral communication; process adherence and champion.

Responsibilities

• Proactively monitor customer environments, check logs, and manage tickets.
• Troubleshoot and resolve common infra issues; escalate complex cases.
• Create and maintain documentation on supported technologies.
• Lead small projects; contribute to larger local projects with planning.
• Identify and implement process improvements and automation.

Skills

Power capacity allocation

Incident management

Systems administration

Networking standards (DNS, TCP/IP)

Education

Bachelor of Science in Computer Science/Information Systems

Job description

As an Oracle Data Center Engineer, you will be the technical liaison between the technology teams and the Data Center Environment and will be key in maintaining the Operational run aspects. You will be supporting our growth path and will be recognized as a ‘technical expert’ with a focus on core Data Center infrastructure. You will troubleshoot and solve all but the most complex infrastructure issues. As a pragmatic problem solver on a wide range of Data Center environment and systems you understand which issues to escal…? You willproactively monitor the customer environment by checking system error logs,monitoring ticket queues and consulting with other groups involved in maintaining the environments. You will make recommendations to resolve system errors and performance issues and take corrective actions. You create and maintain documentation on technologies you support. You understand all aspects of the equipment you support. You know how to innovate and make decisions on his/her own, but also know how to take direction when it is given, paying attention to all details involved. Expected to improve current processes, and introduce automation with aim towards simplification.

You are able to execute small projects on your own and work with your manager in planning and executing larger local projects. You understand all aspects of the equipment you support. Ideally we are seeking someone from a reputable Cloud provider and are also open to receiving applications from Tier 1 Data Center colocation providers. This would suit an individual who is able add significant value based on existing experience whilst evolving their career upstream into Cloud Services .

Qualifications:

• Active TS/SCI security clearance
• DoD 8140 Certification such as Security+ or higher
• Bachelor of Science degree in Computer Science, Information Systems or equivalent work experience.
• 3-8 years of experience, primarily in Data Center infrastructure Operations support and server administration in a mid-sized environment (200 - 1000+ server systems)
• Must have demonstrated expertise in two or more of these areas:
  • Power Capacity allocation – high and low density racks
  • Incident management and resolution on outages
  • Systems administration (Linux and/or Windows Servers)
  • Networking (DNS, TCP/IP)
• You should also be able to demonstrate
  • A solid level understanding of data center design, commissioning and operations best practices and ensures their application
  • Examples of process improvement execution
  • Examples of a drive to dig into the details of a system or process to solve customer problems
  • Excellent oral and written communication skills
  • Strong Adherence to Process and be process champion
  • Strong influencing skills
• Ability to work independently, with little direct management Experience supporting large, Enterprise customers in an Operations environment