Senior Data Center Security Operations Technician

CyrusOne; United States; On-site; USD 70,000 - 95,000; Full time

Job summary

CyrusOne is seeking an individual to assist with onsite data center security operations, providing technical security support across multiple metro environments. You will perform advanced troubleshooting, preventive maintenance for security components, and coordinate complex troubleshooting involving device communications and Windows‑based systems.

Ideal candidates will have strong communication skills, experience with incident response, and the ability to work with site teams to ensure

Qualifications

• Knowledge of onsite security operations and physical security systems support across critical data center environments.
• Ability to support day-to-day site execution, escalations, and operational readiness.
• Ability to reinforce standards and support execution quality without formal people management authority.
• Ability to support incident response, customer escalation support, and site-level issue coordination with sound judgment and professionalism.
• Strong communication, prioritization, and coordination skills in support of site continuity, contractual performance, and customer trust.
• Ability to balance hands-on support across one or more assigned metros.
• Strong knowledge of physical security systems, low-voltage cabling, termination practices, and device-level troubleshooting across onsite environments.
• Working knowledge of Windows operating systems, networking fundamentals, and system/database troubleshooting to support issue coordination and escalation.
• Understanding of common security system protocols, integrations, and communication paths to support site execution and readiness.

Responsibilities

• Assist with onsite data center security operations and provide technical security support across critical data center environments within one or more assigned metros.
• Perform advanced troubleshooting, repair, replacement, and preventive maintenance for security components while supporting standardized execution, operational readiness, and disciplined escalation.
• Support day‑to‑day onsite data center security operations in alignment with established procedures, standards, and site requirements.
• Reinforce standardized execution by ensuring work is completed in accordance with established workflows, procedures, and escalation expectations.
• Identify operational issues, prioritize response needs, and coordinate follow‑through through appropriate channels.
• Communicate operational risks, recurring issues, and support needs in a timely and effective manner to maintain disciplined execution and customer trust.
• Work closely with site teams and broader security partners to support operational continuity, execution quality, and site readiness.
• Perform advanced troubleshooting, repair, replacement, and preventive maintenance for physical security components such as readers, cameras, door hardware, and related field devices.
• Support coordination of more complex troubleshooting involving device communication, cabling, termination, Windows‑based systems, networking, and related security system dependencies.
• Apply strong working knowledge of physical security systems, field device connectivity, and technical support practices to help maintain system availability and operational continuity.
• Help prioritize maintenance needs, corrective actions, and follow‑up work to support site readiness and consistent execution.
• Identify, document, and communicate equipment issues, performance concerns, recurring technical problems, and support requirements that may affect site operations.
• Use approved tools, processes, and documentation practices to record work performed, maintenance activities, issue resolution steps, and follow‑up needs.
• Escalate complex technical issues appropriately when conditions exceed defined scope, authority, or available support resources.
• Support onsite response to security system issues, operational disruptions, and security‑related incidents in accordance with established procedures.
• Serve as a lead onsite resource during incident response, issue triage, escalation support, and recovery coordination.
• Help coordinate timely response activities during outages, system failures, and other events requiring rapid onsite support and disciplined follow‑through.
• Provide accurate updates, clear documentation, and timely escalation to support incident tracking, response effectiveness, and recovery actions.
• Support customer escalation needs by communicatingsite status, issue progress, and recovery support through appropriate channels.
• Help identify recurring issues, corrective action needs, and follow‑up priorities through disciplined issue handling and escalation support.
• Follow established escalation and communication expectations to help protect system uptime, contractual performance, and customer trust.
• Perform work in alignment with established procedures, site standards, safety expectations, and documentation requirements.
• Complete and support review of work logs, maintenance records, checklists, and other required documentation for accuracy, completeness, and timeliness.
• Document identified issues, troubleshooting steps, corrective actions, completed tasks, and escalation activities clearly to support visibility, follow‑up, and operational continuity.
• Support audit readiness and contractual performance through disciplined adherence to reporting expectations, process controls, and execution standards.
• Help identify documentation gaps, execution inconsistencies, or process issues and communicate them through appropriate channels.
• Coordinate with broader security partners, vendors, and other support resources to complete assigned work and maintain operational continuity.
• Provide site‑level execution, escalation support, and day‑to‑day operational readiness across assigned environments.
• Support customer confidence through reliable execution, responsiveness, and disciplined communication during routine support activities, escalations, and recovery efforts.
• Help maintain site readiness by ensuring security components, operational dependencies, support needs, and critical spares are identified, prioritized, and communicated appropriately.
• Assist with customer escalation support, site communication needs, and execution follow‑through tied to operational issues, outages, or service concerns.
• Track material usage, critical spare availability, and local support needs to strengthen site readiness and execution continuity.
• Communicate material constraints, replenishment needs, and local resource considerations to leadership through appropriate channels.
• Provide standardized execution, clear escalation, and operational reliability as a dependable onsite coordination resource during periods of elevated operational need or changing site priorities.
• Demonstrate accountability, professionalism, and sound judgment in support of site and customer objectives.
• Contribute to a culture of operational reliability, continuous learning, and execution discipline.

Skills

Onsite security ops

Physical security systems

Incident response

Escalation coordination

Communication skills

Site continuity

Security system protocols

Education

High school diploma or equivalent

Associates or Bachelor’s preferred

Security systems training / coursework

Job description

Job Responsibilities

Assist with onsite data center security operations and provide technical security support across critical data center environments within one or more assigned metros. Perform advanced troubleshooting, repair, replacement, and preventive maintenance for security components while supporting standardized execution, operational readiness, and disciplined escalation.

• Support day‑to‑day onsite data center security operations in alignment with established procedures, standards, and site requirements.
• Reinforce standardized execution by ensuring work is completed in accordance with established workflows, procedures, and escalation expectations.
• Identify operational issues, prioritize response needs, and coordinate follow‑through through appropriate channels.
• Communicate operational risks, recurring issues, and support needs in a timely and effective manner to maintain disciplined execution and customer trust.
• Work closely with site teams and broader security partners to support operational continuity, execution quality, and site readiness.
• Perform advanced troubleshooting, repair, replacement, and preventive maintenance for physical security components such as readers, cameras, door hardware, and related field devices.
• Support coordination of more complex troubleshooting involving device communication, cabling, termination, Windows‑based systems, networking, and related security system dependencies.
• Apply strong working knowledge of physical security systems, field device connectivity, and technical support practices to help maintain system availability and operational continuity.
• Help prioritize maintenance needs, corrective actions, and follow‑up work to support site readiness and consistent execution.
• Identify, document, and communicate equipment issues, performance concerns, recurring technical problems, and support requirements that may affect site operations.
• Use approved tools, processes, and documentation practices to record work performed, maintenance activities, issue resolution steps, and follow‑up needs.
• Escalate complex technical issues appropriately when conditions exceed defined scope, authority, or available support resources.
• Support onsite response to security system issues, operational disruptions, and security‑related incidents in accordance with established procedures.
• Serve as a lead onsite resource during incident response, issue triage, escalation support, and recovery coordination.
• Help coordinate timely response activities during outages, system failures, and other events requiring rapid onsite support and disciplined follow‑through.
• Provide accurate updates, clear documentation, and timely escalation to support incident tracking, response effectiveness, and recovery actions.
• Support customer escalation needs by communicatingsite status, issue progress, and recovery support through appropriate channels.
• Help identify recurring issues, corrective action needs, and follow‑up priorities through disciplined issue handling and escalation support.
• Follow established escalation and communication expectations to help protect system uptime, contractual performance, and customer trust.
• Perform work in alignment with established procedures, site standards, safety expectations, and documentation requirements.
• Complete and support review of work logs, maintenance records, checklists, and other required documentation for accuracy, completeness, and timeliness.
• Document identified issues, troubleshooting steps, corrective actions, completed tasks, and escalation activities clearly to support visibility, follow‑up, and operational continuity.
• Support audit readiness and contractual performance through disciplined adherence to reporting expectations, process controls, and execution standards.
• Help identify documentation gaps, execution inconsistencies, or process issues and communicate them through appropriate channels.
• Coordinate with broader security partners, vendors, and other support resources to complete assigned work and maintain operational continuity.
• Provide site‑level execution, escalation support, and day‑to‑day operational readiness across assigned environments.
• Support customer confidence through reliable execution, responsiveness, and disciplined communication during routine support activities, escalations, and recovery efforts.
• Help maintain site readiness by ensuring security components, operational dependencies, support needs, and critical spares are identified, prioritized, and communicated appropriately.
• Assist with customer escalation support, site communication needs, and execution follow‑through tied to operational issues, outages, or service concerns.
• Track material usage, critical spare availability, and local support needs to strengthen site readiness and execution continuity.
• Communicate material constraints, replenishment needs, and local resource considerations to leadership through appropriate channels.
• Provide standardized execution, clear escalation, and operational reliability as a dependable onsite coordination resource during periods of elevated operational need or changing site priorities.
• Demonstrate accountability, professionalism, and sound judgment in support of site and customer objectives.
• Contribute to a culture of operational reliability, continuous learning, and execution discipline.

Qualifications

• Knowledge of onsite security operations and physical security systems support across critical data center environments.
• Ability to support day‑to‑day site execution, escalations, and operational readiness.
• Ability to reinforce standards and support execution quality without formal people management authority.
• Ability to support incident response, customer escalation support, and site‑level issue coordination with sound judgment and professionalism.
• Strong communication, prioritization, and coordination skills in support of site continuity, contractual performance, and customer trust.
• Ability to balance hands‑on support across one or more assigned metros.
• Strong knowledge of physical security systems, low‑voltage cabling, termination practices, and device‑level troubleshooting across onsite environments.
• Working knowledge of Windows operating systems, networking fundamentals, and system/database troubleshooting to support issue coordination and escalation.
• Understanding of common security system protocols, integrations, and communication paths to support site execution and readiness.

Education / Certifications

• High school diploma or equivalent required; associate or bachelor’s degree preferred.
• Technical training, trade school, military experience, or related coursework in security systems, electronics, low‑voltage systems, facilities support, or a related field preferred.
• 3‑5 years of experience in security operations, physical security systems, field service, facilities support, low‑voltage systems, or a related environment preferred.
• Experience performing advanced troubleshooting, repair, replacement, and preventive maintenance in critical operating environments preferred.
• Relevant certifications in security systems, electronics, low‑voltage systems, or related technical fields are a plus but not required.

Citizenship & Security Clearance

U.S. citizenship may be required for this position pursuant to a government contract requirement and/or for security clearance reasons.

EEO Statement

CyrusOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. CyrusOne provides reasonable accommodation for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and all other applicable laws. CyrusOne is required to participate in the E‑Verify Program to confirm eligibility to work in the United States.