Senior Data Center Operations Manager

Google Inc.; Lima (OH); On-site; USD 164,000 - 237,000; Full time

Job summary

Google's Hardware Operations team leads the state-of-the-art data center infrastructure supporting its search technology. As Hardware Operations Manager, you’ll supervise Data Center Technicians, ensuring quality installation of server hardware and components, and lead complex installations and troubleshooting.

Your team will configure and maintain hardware and server software, including networks, routers, switches, and related protocols.

Qualifications

• Bachelor's degree in a technical field or equivalent practical experience.
• 10 years of experience managing technical teams in charge of installing, configuring, testing, troubleshooting, or maintaining hardware servers and its components.
• Experience in site-level data center operational leadership.
• Experience in site-level operational leadership and localized metrics management (KPIs/SLOs).
• Ability to work non-standard hours, including working weekends, night shifts, holidays and on shift-based schedules as required.

Responsibilities

• Oversee the day-to-day management of Data Center Technicians and Managers, providing coaching to achieve goals.
• Lead installation, configuration, testing, troubleshooting and maintenance of server hardware and components.
• Own outcomes for deployment and ongoing maintenance involving networks, storage, compute and AI infrastructure.
• Manage projects and contingency plans for high-risk operational transitions.
• Coordinate with global computing and network architectures for problem resolution and optimization.

Skills

Leadership

Decision making

Stakeholder management

Problem solving

Domain expertise

Education

Bachelor's degree in a technical field or equivalent practical experience

Tools

Linux/Unix

Hardware troubleshooting

Network configuration

Job description

Experience owning outcomes and decision making, solving ambiguous problems and influencing stakeholders;deep expertise in domain.

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• Bachelor's degree in a technical field or equivalent practical experience.
  
• 10 years of experience managing technical teams in charge of installing, configuring, testing, troubleshooting, or maintaining hardware servers and its components.
  
• Experience in site-level data center operational leadership.
  
• Experience in site-level operational leadership and localized metrics management (KPIs/SLOs).
  
• Ability to work non-standard hours, including working weekends, night shifts, holidays and on shift-based schedules as required.

Preferred qualifications:

• Experience building and operating large-scale infrastructure in data center environments.
  
• Experience with Linux/Unix system administration and hardware repair.
  
• Experience executing strategic initiatives in a global environment.
  
• Demonstrated passion for operations, people management, and leadership.

About the job

Google isn't just a software company. The Hardware Operations team is responsible for monitoring the state-of-the-art physical infrastructure behind Google's powerful search technology. As a Hardware Operations Manager, you will manage a team of Data Center Technicians. You will oversee the quality installation of server hardware and components and take charge of complicated installations/troubleshooting.

Your team will install, configure, test, troubleshoot and maintain hardware (like servers and its components) and server software (like Google's Linux cluster). They will also take on the configuration of more complex components such as networks, routers, hubs, bridges, switches and networking protocols. They may lead small project teams on larger installations and develop project contingency plans.

The Site Lead manages a team of Data Center Leaders and Technicians. Your team will install, configure, test, troubleshoot, and maintain critical hardware and server software. You will own outcomes for deployment and ongoing maintenance involving networks, storage, compute and AI infrastructure, while leading project teams through high-risk operational transitions and developing comprehensive contingency plans.

The AI and Infrastructure team is redefining what’s possible. We empower Google customers with breakthrough capabilities and insights by delivering AI and Infrastructure at unparalleled scale, efficiency, reliability and velocity. Our customers include Googlers, Google Cloud customers, and billions of Google users worldwide.

We're the driving force behind Google's groundbreaking innovations, empowering the development of our cutting-edge AI models, delivering unparalleled computing power to global services, and providing the essential platforms that enable developers to build the future. From software to hardware our teams are shaping the future of world-leading hyperscale computing, with key teams working on the development of our TPUs, Vertex AI for Google Cloud, Google Global Networking, Data Center operations, systems research, and much more.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

About the job

Google isn't just a software company. The Hardware Operations team is responsible for monitoring the state-of-the-art physical infrastructure behind Google's powerful search technology. As a Hardware Operations Manager, you will manage a team of Data Center Technicians. You will oversee the quality installation of server hardware and components and take charge of complicated installations/troubleshooting.

Your team will install, configure, test, troubleshoot and maintain hardware (like servers and its components) and server software (like Google's Linux cluster). They will also take on the configuration of more complex components such as networks, routers, hubs, bridges, switches and networking protocols. They may lead small project teams on larger installations and develop project contingency plans.

The Site Lead manages a team of Data Center Leaders and Technicians. Your team will install, configure, test, troubleshoot, and maintain critical hardware and server software. You will own outcomes for deployment and ongoing maintenance involving networks, storage, compute and AI infrastructure, while leading project teams through high-risk operational transitions and developing comprehensive contingency plans.

The AI and Infrastructure team is redefining what’s possible. We empower Google customers with breakthrough capabilities and insights by delivering AI and Infrastructure at unparalleled scale, efficiency, reliability and velocity. Our customers include Googlers, Google Cloud customers, and billions of Google users worldwide.

We're the driving force behind Google's groundbreaking innovations, empowering the development of our cutting-edge AI models, delivering unparalleled computing power to global services, and providing the essential platforms that enable developers to build the future. From software to hardware our teams are shaping the future of world-leading hyperscale computing, with key teams working on the development of our TPUs, Vertex AI for Google Cloud, Google Global Networking, Data Center operations, systems research, and much more.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $164000 - $237000 (USD) + 20% bonus target + equity + benefits

Learn more about benefits at Google .

• Oversee the day-to-day management of technicians and managers, providing coaching and development to achieve strategic business goals.
  
• Drive the implementation of safety culture and Environmental Health & Safety (EHS) initiatives at the site level, ensuring a safe work environment.
  
• Be accountable for localized metrics, including KPIs, SLAs, and SLOs, while identifying opportunities for process optimization.
  
• Manage the implementation of technical projects, identifying and resolving problems within global computing and network architectures.
  
• Oversee local budget allocations and manage third-party contractors and vendors to support site operations. Assist in building a robust talent pipeline and support succession planning within the technical team.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy , Know your rights: workplace discrimination is illegal , Belonging at Google , and How we hire .

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

Equity is granted exclusively and discretionarily by Alphabet Inc. on the basis of an agreement concluded between you and Alphabet Inc. Alphabet Inc. is your sole contractual partner with respect to equity grants. GSU grants are not guaranteed, are discretionary, are subject to approval by the Alphabet Inc. board of directors or its delegate, the terms of the relevant Alphabet Inc. stock plan, and your grant agreement. They have no impact on statutory payments. Current or past grants do not confer an acquired right.