Senior D365 F&O Finance Tech Support Analyst

SBA Communications; Boca Raton (FL); Hybrid; USD 95,000 - 130,000; Full time

Job summary

SBA Communications in Boca Raton, FL, seeks a Senior Finance Technology Support Analyst to provide advanced Tier 2 support for Microsoft Dynamics 365 Finance & Operations, focusing on core F&O areas and end-to-end finance processes.

You will work with finance users, coordinate with partners and vendors, assist with month- and year-end processing, and contribute to documentation, testing, and process improvements.

Qualifications

• Bachelor’s degree in Information Systems, Computer Science, Business Administration, Finance, Accounting, or a related discipline and 5 years proven experience with enterprise application or ERP support, including hands-on support of D365.
• Strong functional knowledge of D365 F&O and end-to-end Finance processes, including financial accounting, payables, receivables, banking, fixed assets, budgeting, procurement, projects, expenses, tax, reporting.
• Demonstrated ability to provide advanced Tier 2 support, perform incident triage, assess business impact, conduct root-cause analysis, gather evidence, and coordinate escalation with Tier 3 specialists.

Responsibilities

• Provide advanced Tier 2 functional and application support for Microsoft Dynamics 365 Finance & Operations incidents, service requests, defects, access questions, configuration issues, and processing exceptions.
• Apply functional knowledge across core D365 F&O areas, including financial accounting, payables, receivables, banking, fixed assets, budgeting, procurement, projects, expenses, reporting, and tax.
• Support Finance users in the effective use of D365 processes, workflows, approvals, inquiries, and standard reporting capabilities.
• Support month-end, quarter-end, and year-end financial processing by diagnosing application issues, coordinating escalation, and validating restoration of affected business processes.
• Resolve functional and configuration issues that fall within approved procedures, access, and assigned responsibilities.
• Assist with configuration reviews, functional impact assessments, testing, and business validation.
• Document incidents, findings, resolutions, workarounds, recurring patterns, and known errors.
• Coordinate with Microsoft, implementation partners, managed service providers, and third-party vendors when specialized support is required.

Skills

Analytical thinking

Troubleshooting

Communication skills

Education

Bachelor’s degree in Information Systems, Computer Science, Business Administration, Finance, Accounting, or related

Tools

Microsoft Dynamics 365 F&O

Power Platform (Power Apps, Power Automate, Dataverse)

Azure DevOps

ServiceNow / Ivanti

Job description

SBA Communications in Boca Raton, FL, seeks a Senior Finance Technology Support Analyst to provide advanced Tier 2 support for Microsoft Dynamics 365 Finance & Operations, focusing on core F&O areas and end-to-end finance processes.

You will work with finance users, coordinate with partners and vendors, assist with month- and year-end processing, and contribute to documentation, testing, and process improvements.