Senior Customer Value Manager, Migrations

Iron Mountain; Atlanta (GA); On-site; USD 93,000 - 125,000; Full time

Job summary

Iron Mountain is seeking a strategic Senior Digital Customer Value Manager to guide high-touch legacy customers through complex migrations to our digital SaaS platform. You’ll act as a strategic quarterback during the migration lifecycle, minimizing friction, protecting recurring revenue, and driving platform adoption before transitioning the portfolio into the steady-state Customer Value organization.

The role emphasizes transformation strategy, data-driven enablement, and collaboration with

Qualifications

• 5–7 years in Customer Success guiding Enterprise and Mid-Market clients through complex digital transformations or legacy-to-SaaS migrations.
• Deep knowledge of SaaS, cloud storage, information governance, electronic content management, and document capture technologies.
• Proven track record delivering software onboarding to Fortune 500 clients in regulated industries (e.g., Financial Services, Energy, Legal, Life Sciences).
• Bachelor’s degree or higher; proficiency with Customer Value Platforms (CSP); travel requirement <5%.

Responsibilities

• Lead Transformation Strategy: act as the trusted contact during migrations, mapping legacy workflows to SaaS capabilities while protecting long-term contract conversions.
• Accelerate Adoption & Monitor Health: drive user adoption, track migration milestones, and lead transition reviews to resolve issues.
• Triage Technical Friction: partner with Migration Engineering and Product teams to resolve data mapping anomalies and ingestion delays.
• Orchestrate Cross-Functional Handoffs: maintain detailed account health records and handover to the standard Customer Value team.

Skills

Customer Success

Enterprise & Mid-Market

SaaS & Cloud Storage

Education

Bachelor’s degree or higher

Tools

Customer Value Platforms (CSP)

Job description

US | AZ | Remote

US | TN | Remote

US | TX | Remote

US | FL | Remote

US | GA | Remote

US | WI | Remote

US | OH | Remote

US | MI | Remote

US | IN | Remote

US | MN | Remote

US | IA | Remote

Full time

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Senior Customer Value Manager – Legacy Migrations

Job Summary

Iron Mountain is seeking a strategic and change-management-focused Senior Digital Customer Value Manager to join our Digital Customer Value team. In this role, you will be responsible for guiding high-touch legacy customers through complex migrations to our digital SaaS platform. Functioning as a strategic quarterback during the migration lifecycle, you will minimize transition friction, protect recurring revenue, overcome user change resistance, and drive immediate platform adoption before transitioning the portfolio into our steady-state Customer Value organization.

What You’ll Do (Responsibilities)

In this role, you will:

• Lead Transformation Strategy: Serve as the trusted point of contact during migrations, developing customized Value plans that map legacy workflows to SaaS capabilities while protecting long-term contract conversions.
• Accelerate Adoption & Monitor Health: Execute data-driven enablement strategies to drive user adoption, track migration milestone metrics, and lead transition reviews to resolve operational challenges.
• Triage Technical Friction: Partner with Migration Engineering and Product teams to resolve migration issues like data mapping anomalies and ingestion delays.
• Orchestrate Cross-Functional Handoffs: Maintain detailed account health records and execute clean handovers to the standard Customer Value team once steady-state operations are achieved.

What You’ll Bring (Skills & Qualifications)

The ideal candidate will have:

• Core Experience: 5–7 years in Customer Success with extensive experience guiding Enterprise and Mid-Market clients through complex digital transformations or legacy-to-SaaS migrations.
• Technical Translation Skills: Deep knowledge of SaaS, cloud storage, information governance, electronic content management, and document capture technologies.
• Vertical Expertise: Proven track record delivering software onboarding to Fortune 500 clients in highly regulated industries (e.g., Financial Services, Energy, Legal, Life Sciences, Media, Public Sector).
• Requirements & Travel: A Bachelor’s degree or higher from an accredited institution, proficiency with Customer Value Platforms (CSP), and the ability to fulfill travel requirements of under 5%.

What We Offer (Benefits)

• Compensation: Competitive compensation and benefits packages aligned with your experience level.
• Work-Life Balance: Paid time off, holiday schedules, and flexible work arrangements to support personal well-being.
• Health & Well-being: Comprehensive health, wellness, and retirement plans.
• Growth: Opportunities for continuous learning and career advancement within Iron Mountain.

Travel Requirements

• < 5% travel

#Li-Remote

Reasonably expected salary range: $93,400.00 - $124,500.00 + commissions.

Please note that an employee's starting salary may vary based on a variety of factors. Where State, Municipal, Provincial, Territorial or other legal minimum wages exceed the federal minimum wage, employees are entitled to the higher rate.

Category: Sales

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.

Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to [e-mail]. See the Supplement to learn more about Equal Employment Opportunity.

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.