Senior Customer Sustaining Manager

HITEC; Sunnyvale (CA); Hybrid; USD 159,000 - 321,000; Full time

Job summary

Hewlett Packard Enterprise in Sunnyvale, CA is seeking a Senior Customer Sustaining Manager to lead complex engineering programs across networking, data center modernization, and cloud initiatives. The role bridges Engineering, Product Management, QA, Operations, and strategic customers to drive execution and high-quality deployments.

You will coordinate cross-functional teams, manage risks, and report progress to executives, with a hybrid work model requiring about two days per week in an HPE

Qualifications

• Bachelor's or Master's degree in Computer Science, Engineering, Information Technology, or a related technical field.
• Strong understanding of networking, cloud infrastructure, data center fabrics, EVPN/VXLAN, and routing technologies.
• Experience with software development lifecycles, system integration testing, regression testing, software qualification, and release management.
• Proven ability to manage complex technical programs involving multiple engineering teams and stakeholders.
• Experience with enterprise, service provider, or cloud infrastructure customers.
• Strong risk management, problem-solving, organizational, and executive communication skills.
• Ability to influence cross-functional teams without direct reporting authority.

Responsibilities

• Lead end-to-end technical program execution, including scope, milestones, dependencies, deliverables, risks, and stakeholder reporting.
• Coordinate software development, feature validation, testing, product qualification, release readiness, and production deployments.
• Support network and data center transformation initiatives involving EVPN/VXLAN fabrics, routing, cloud networking, and infrastructure modernization.
• Manage technical escalations, root cause analysis (RCA), corrective actions, and resolution of customer-impacting issues.
• Partner with Engineering, QA, Product Management, and Operations to align customer requirements with engineering priorities and product roadmaps.
• Drive technical reviews, architecture discussions, PoCs, change management, and continuous improvements in product quality and operational efficiency.
• Communicate program status, risks, technical challenges, and key decisions to stakeholders and executive leadership.

Skills

Networking

Cloud infrastructure

Data center fabrics EVPN/VXLAN

Routing technologies

Program management

Stakeholder communication

Cross-functional collaboration

Software development lifecycle

Education

Bachelor's or Master's degree in Computer Science, Engineering, Information Technology, or a related technical field

Tools

Jira

Confluence

Job description

Senior Customer Sustaining Manager

This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world.Our culture thrives onfinding new and better ways to accelerate what’s next.We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs.We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you.Open up opportunities with HPE.

Job Description:

Senior Customer Sustaining Manager (Networking / Data Center)

Location (HYBRID): Sunnyvale, CA

Seeking an experienced Technical Program Manager to lead complex, cross-functional engineering programs focused on network infrastructure, cloud technologies, data center modernization, and product delivery. The role bridges Engineering, Product Management, QA, Operations, and strategic customers to drive execution, product quality, and successful deployments.

Key Responsibilities

• Lead end-to-end technical program execution, including scope, milestones, dependencies, deliverables, risks, and stakeholder reporting.
• Coordinate software development, feature validation, testing, product qualification, release readiness, and production deployments.
• Support network and data center transformation initiatives involving EVPN/VXLAN fabrics, routing, cloud networking, and infrastructure modernization.
• Manage technical escalations, root cause analysis (RCA), corrective actions, and resolution of customer-impacting issues.
• Partner with Engineering, QA, Product Management, and Operations to align customer requirements with engineering priorities and product roadmaps.
• Drive technical reviews, architecture discussions, PoCs, change management, and continuous improvements in product quality and operational efficiency.
• Communicate program status, risks, technical challenges, and key decisions to stakeholders and executive leadership.

Basic Qualifications

• Bachelor's or Master's degree in Computer Science, Engineering, Information Technology, or a related technical field.
• Strong understanding of networking, cloud infrastructure, data center fabrics, EVPN/VXLAN, and routing technologies.
• Experience with software development lifecycles, system integration testing, regression testing, software qualification, and release management.
• Proven ability to manage complex technical programs involving multiple engineering teams and stakeholders.
• Experience with enterprise, service provider, or cloud infrastructure customers.
• Strong risk management, problem-solving, organizational, and executive communication skills.
• Ability to influence cross-functional teams without direct reporting authority.

Preferred Qualifications

• Experience leading large-scale cloud or data center transformation programs.
• Background in network product development, software engineering, or quality engineering.
• Familiarity with Agile methodologies, Jira, Confluence, and program tracking tools.
• Experience supporting major enterprise or cloud customers.
• Bachelor's or Master's degree in Computer Science, Engineering, IT, or a related technical field; relevant networking, cloud, or program management certifications are a plus.

Key Success Measures

• Deliver complex technical programs on schedule and aligned with engineering and business objectives.
• Improve product quality, release readiness, and deployment reliability.
• Resolve critical technical escalations effectively.
• Strengthen collaboration across Engineering, Product Management, and Customer Operations.
• Reduce program risks and improve execution efficiency.

Accessibility

HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here.

Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected:

Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

#unitedstates#networking

Job:

Engineering

Job Level:

TCP_05

The expected salary/wage range for this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level.
– United States of America: Annual Salary USD 158,500 - 321,000 in California
The listed salary range reflects base salary. Variable incentives may also be offered.

Information about employee benefits offered in the US can be found at https://myhperewards.com/main/new-hire-enrollment.html

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.