Senior Customer Support Leader & Health Tech Trainer

siphox Health; Burlington (MA); Hybrid; USD 55.000 - 70.000; Vollzeit

Benefits dieser Stelle

Stock options

Equity

Zusammenfassung

SiPhox Health is building the leading at-home biomarker testing platform. As a Senior Customer Support Specialist and Trainer, you will manage high-priority customer contacts by email and phone, provide empathetic, accurate support, and serve as a technical anchor for the team.

You will mentor junior agents, expand US time-zone coverage, and partner with Product and Operations to improve the customer experience, while translating complex health and tech concepts into clear language.

Qualifikationen

• 3+ years (5+ preferred) in customer support/experience.
• Exceptional written and verbal English communication.
• Ability to translate health/tech concepts into simple language.
• Proficiency with Zendesk or similar support tools.
• Willingness to support U.S. time zones.

Aufgaben

• Provide empathetic, high-accuracy support via email and phone for high-priority customers.
• Mentor and train newer agents navigating complex health-related cases.
• Collaborate with product and operations teams to elevate the customer experience.
• Expand coverage across key U.S. time zones to ensure timely support.

Kenntnisse

Customer support experience

English communication

De-escalation skills

Tools

Zendesk

Jobbeschreibung

SiPhox Health is building the leading at-home biomarker testing platform. As a Senior Customer Support Specialist and Trainer, you will manage high-priority customer contacts by email and phone, provide empathetic, accurate support, and serve as a technical anchor for the team.

You will mentor junior agents, expand US time-zone coverage, and partner with Product and Operations to improve the customer experience, while translating complex health and tech concepts into clear language.