Senior Customer Success Manager, US West New Remote US West

Doit Intl; Mississippi; Remote; USD 100,000 - 130,000; Full time

Job summary

A leading cloud solutions company is seeking a Senior Customer Success Manager to work remotely in the US West. The role involves managing strategic accounts, delivering customer training, and fostering relationships with key stakeholders. Candidates should have 5+ years in Customer Success and experience with cloud platforms. The position offers a supportive environment for professional development and flexibility.

Benefits

Unlimited Vacation

Flexible Working Options

Health Insurance

Employee Stock Option Plan

Professional Development Stipend

Qualifications

• 5+ years experience in Customer Success in a B2B SaaS company.
• 1-2 years experience with a public cloud platform.
• Exceptional ability to communicate and foster positive business relationships.

Responsibilities

• Own a portfolio of strategic accounts through the customer lifecycle.
• Deliver customer training on DoiT console.
• Build relationships with key stakeholders to align solutions with business goals.

Skills

Customer relationship management

Cloud technologies (GCP, AWS, Azure)

Problem solving

Communication skills

Data analytics

Organization

Tools

Planhat

Gainsight

ChurnZero

Job description

Senior Customer Success Manager - US West

Remote US West

Location: Our Senior Customer Success Manager will be an integral part of our global Customer and Product Success team. This role is based remotely in Western United States.

The Opportunity

We are a team of Customer Success professionals who are skilled at working with customers and internal DoiT teams to solve challenging problems. We are committed to personal development and enjoy sharing our knowledge and experience. We work hands-on, side-by-side with our customers to educate, mentor, advise, and solve problems to make sure they are getting the most out of what our product and team have to offer.

We are looking for a Senior Customer Success Manager to help us lead our most strategic accounts as a partner and trusted advisor. The ideal candidate is a self-motivated and goal-oriented individual who is skilled at developing strong customer relationships that promote retention through customer-realized value. This role is ideal for an experienced CSM who thrives at the intersection of cloud technology, financial operations, and customer impact and is eager to help us shape the future of FinOps customer success at DoiT.

Responsibilities

• Own a portfolio of strategic accounts across the full customer lifecycle: onboarding, adoption, value realization, renewal, and expansion
• Deliver and enhance customer training and education on the DoiT console
• Build deep and healthy relationships with key stakeholders (CFOs, FinOps leads, engineers, cloud architects) to align our solutions to their business goals
• Identify risk utilizing health scores, product usage, and customer sentiment and create mitigation plans in collaboration with DoiT Account Managers, Technical Account Managers, and senior leadership
• Ongoing collaboration and relationship building with internal stakeholders like Sales, Account Management and Product Management
• Evaluate and analyze customer needs and share information with the DoiT organization
• Build trust and transparency with customers and act as a customer advocate (voice of the customer)
• Escalate problems and customer feedback to the engineering team, product managers, and other departments
• Maintain a detailed understanding of DoiT’s products and services and customer use cases to advise customers on how to leverage DoiT solutions more effectively
• Contribute to the growth and refinement of the Customer Success Manager function at DoiT, helping to optimize existing processes and enhance initiatives

Qualifications

• 5+ years experience in Customer Success in a B2B SaaS company
• 1-2 years experience with a public cloud platform like GCP, AWS, or Azure
• Experience with Customer Success tooling (such as Planhat, Gainsight, ChurnZero)
• Experience driving success plans and achieving customer targets/goals/objectives
• Exceptional ability to communicate and foster positive business relationships with customers and staff
• Demonstrated ability to learn new technologies and products quickly and understand how customers use them to drive strategic success
• Experience analyzing and optimizing processes in the customer success department
• Creative problem solving for internal and customer-facing issues
• Accountability and personal organization
• Motivated team player with a positive outlook and proactive attitude
• Curiosity and self-motivation to learn and develop professional competencies
• English fluency (verbal and written)

Bonus Points

• Experience with finance or data analytics
• Cloud Provider (AWS, Azure, GCP) and/or FinOps Certifications
• Additional languages

Are you a Do’er? Be your truest self. Work on your terms. Make a difference.

We are home to a global team of incredible talent who work remotely and have the flexibility to balance work and home life. We support leveling up skills professionally and personally.

What does being a Do’er mean? We’re entrepreneurial, curious, and value knowledge and fun. Learn more about our core values.

Benefits

• Unlimited Vacation
• Flexible Working Options
• Health Insurance
• Employee Stock Option Plan
• Professional Development Stipend

Many Do’ers, One Team. DoiT unites as Many Do’ers, One Team, where diversity is our strength. We cultivate an inclusive, equitable workplace and celebrate differences to fuel innovation.