Senior Customer Success Manager (remote-based covering FL, KY, and TN)

Motorola Solutions; Tennessee; Hybrid; USD 100,000 - 120,000; Full time

Job summary

A leading global technology company is seeking an experienced Customer Success Manager to drive product adoption and customer satisfaction. This role requires a minimum of 5 years in a customer-facing position within a SaaS environment. Candidates should have strong communication skills and a solid understanding of cloud computing. This position offers a competitive salary, incentive bonuses, and flexible remote work options.

Benefits

Salary up to $120,000

Incentive bonus plans

Comprehensive medical, dental, and vision benefits

Generous paid time off packages

Qualifications

• Minimum of 5 years of experience in Customer Success or Account Management.
• Proven experience managing complex customer relationships in SaaS.
• Strong understanding of cloud computing and enterprise SaaS software.

Responsibilities

• Drive adoption and customer satisfaction for RapidDeploy product line.
• Develop and maintain strong customer relationships.
• Collaborate with Project Management, Support, and Account Management teams.

Skills

Customer Success

Account Management

Cloud Computing

Data Analytics

Communication

Tools

Salesforce.com

HubSpot

Gainsight

Job description

Why Consider This Job Opportunity

Salary up to $120,000
Incentive bonus plans available
Comprehensive medical, dental, and vision benefits
Generous paid time off packages, including 10 paid holidays
Opportunities for career advancement within a growing tech company
Flexible remote work arrangement available for candidates in certain states

What to Expect (Job Responsibilities)

• Drive adoption, product utilization, and customer satisfaction for the RapidDeploy product line
• Develop and maintain strong customer relationships, transforming customers into advocates
• Track and secure customer renewals as part of long-term relationship management
• Collaborate cross-departmentally with teams such as Project Management, Support, and Account Management
• Identify and propose expansion opportunities to enhance customer value and engagement

What is Required (Qualifications)

• Minimum of 5 years of experience in Customer Success, Account Management, or a similar customer-facing role, preferably in SaaS
• Proven experience managing complex customer relationships in a SaaS environment
• Strong understanding of cloud computing, enterprise SaaS software, and data analytics
• Ability to communicate effectively with both technical and non-technical teams
• Legal authorization to work in the U.S. indefinitely is required

How to Stand Out (Preferred Qualifications)

• Experience in public safety or emergency services
• Familiarity with Customer Success KPIs and metrics
• Proficiency in Salesforce.com, HubSpot, and/or Gainsight
• Demonstrated creativity in customer engagement and problem-solving
• Experience in a fast-growing tech company or public safety agency

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