Senior Customer Success Manager, Consumer Electronics

Amazon; Seattle (WA); On-site; USD 83,000 - 140,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Job summary

Amazon.com Services LLC in Seattle is seeking a Senior Customer Success Manager to own strategic vendor relationships and drive ROI through data-driven plans.

You will collaborate across teams, mentor teammates, and champion Voice of the Customer to improve vendor satisfaction and delivery for Amazon's retail platform.

This role demands analytical thinking, cross-functional influence, and navigating ambiguity while shaping long-term vendor success.

Qualifications

• Strong project management skills and ability to thrive in a fast-paced environment.
• Ability to prioritize and manage time in dynamic environments.
• Bachelor's degree.
• 3+ years of vendor or client-facing experience in Account Management, Vendor Management, Buying, Planning, Merchandising, or similar.
• Demonstrated analytical and problem-solving capabilities.
• Proficient in Microsoft Excel for data manipulation and interpretation.

Responsibilities

• Manage strategic vendor relationships and develop long-term data-driven business plans driving adoption and ROI.
• Provide actionable recommendations to vendors to drive measurable ROI and clear blockers.
• Collaborate across teams to deliver for vendors—aligning internal and external stakeholders, processes, and priorities.
• Organize and surface vendor feedback through the Voice of the Customer to inform decisions.
• Optimize cross-team processes to improve project efficiency and team delivery.
• Lead promotional planning and catalog optimization initiatives.
• Mentor peers and contribute to team development.

Skills

Project management

Time management

Analytics

Microsoft Excel

Communication

Education

Bachelor's degree

Tools

Microsoft Excel

Job description

Description

This role can be located in one of our approved corporate offices in Seattle, WA.

Drive measurable growth and vendor satisfaction for strategic partnerships on Amazon's retail platform. As a Senior Customer Success Manager, you'll independently manage strategic vendor relationships, develop data-driven plans that generate ROI, and collaborate across teams to clear blockers and deliver results — even when the path forward isn't fully defined.

You'll own vendor outcomes that impact multiple team goals and may influence country- or region-level performance. This role combines independent problem-solving, cross-team collaboration, and customer advocacy. You'll navigate ambiguity, provide strategic recommendations to senior vendor contacts, and optimize processes that improve delivery for both vendors and customers. A core focus is driving vendor satisfaction — ensuring vendors feel supported, heard, and empowered to grow their business on Amazon. You'll also begin mentoring teammates and contributing to the development of others.

Key job responsibilities

• Manage strategic vendor relationships and develop long-term, data-driven business plans that drive adoption of growth-generating products and positive customer experience


• Provide actionable recommendations to vendors that drive measurable ROI, clearing blockers and escalating appropriately


• Collaborate effectively across teams to deliver for vendors — influencing internal and external stakeholders, processes, and priorities


• Organize, analyze, and surface vendor/customer feedback in the correct channels to ensure Amazon's decisions consider the Voice of the Customer


• Optimize cross-team processes that improve project efficiency and team delivery


• Lead promotional planning and catalog optimization initiatives


• Begin mentoring peers and contributing to team development

A day in the life

Review performance metrics and present data-driven recommendations during vendor meetings with senior contacts

Navigate ambiguous situations — identifying what's hindering vendor growth and developing solutions independently

Collaborate with cross-functional teams (category managers, supply chain, marketing) to resolve operational challenges

Advocate for vendor needs by organizing feedback and sharing insights with leadership

Guide vendors on utilizing Amazon tools and systems effectively

Participate in strategic planning sessions and support continuous improvement initiatives

Share knowledge with teammates and provide guidance to newer CSMs

About The Team

Amazon Vendor Services (AVS) is a paid suite of services designed to build long-term partnerships between Amazon and its vendors — making Amazon the retailer of choice. AVS pursues three core goals:

• Accelerate vendor growth on Amazon


• Drive higher vendor satisfaction with Amazon, fostering greater engagement and investment


• Build sustainable, efficient e-commerce partnerships between Amazon and vendors

As a Senior Customer Success Manager, you serve as the hub of your vendor's interactions with Amazon. Vendors rely on their CSM as a first point of contact for troubleshooting, high-level analysis, and joint business planning.

Basic Qualifications

• Experience with strong project management skills and the ability to thrive in a fast-paced environment


• Experience prioritizing and managing time effectively in dynamic environments


• Bachelor's degree


• 3+ years of vendor or client-facing experience in Account Management, Vendor Management, and/or relevant experience in Buying, Planning, or Merchandising (or equivalent)


• Demonstrated analytical and problem-solving capabilities


• Proficient in Microsoft Excel for use of data manipulation and interpretation


• Excellent written and verbal communication skills

Preferred Qualifications

• Experience within e-commerce or Retail fields


• Experience working in a fast-paced and ambiguous environment


• Experience in financial analysis, retail buying, retail planning & allocation, product/project management, marketing, business development, consulting, negotiation or supply chain


• Experience in process improvement


• Experience guiding, training and mentoring others


• Experience with project management


• Advanced degree, certifications, or equivalent experience


• Leverage internal AI tooling to drive efficiencies and expedite problem solving

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 82,700.00 - 140,000.00 USD annually

Company

Amazon.com Services LLC

Job ID: A10554926