Senior Customer Success Manager , Consumables, Health & Personal Care

Amazon Inc.

New York (NY)

On-site

USD 88,000 - 154,000

Full time

13 hours ago

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Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Job summary

Amazon is seeking a Senior Customer Success Manager in New York to manage strategic vendor relationships and drive growth on Amazon's retail platform. You will develop data-driven plans and collaborate across teams to remove blockers and deliver results—while mentoring teammates and shaping best practices for vendor success.

The role emphasizes ownership of vendor outcomes and the ability to operate in ambiguous environments, with a focus on driving vendor satisfaction and growing business on

Qualifications

Bachelor's degree or equivalent required.
Experience managing multiple projects and prioritizing.
4+ years of vendor or client-facing experience in Account Management, Vendor Management, Buying, Planning, or Merchandising.
Data analysis experience with large datasets and complex systems.
Proficiency in Excel and BI tools used for data manipulation.
Experience managing relationships with senior stakeholders.
Ability to deliver independently in ambiguous environments.
Excellent professional written and verbal communication skills.
Experience guiding, training and mentoring others.
Experience with project management.
5+ years of e-commerce or retail industry experience.
Ability to adapt to change and navigate undefined problems.
Background in Buying, Planning or Merchandising.

Responsibilities

Manage strategic vendor relationships and develop long-term, data-driven plans to drive adoption and growth.
Provide actionable recommendations to vendors that drive measurable ROI and clear blockers.
Collaborate across teams to deliver for vendors—aligning internal and external stakeholders.
Organize and surface vendor feedback to inform leadership decisions.
Optimize cross-team processes to improve project efficiency and delivery.
Lead promotional planning and catalog optimization initiatives.
Mentor peers and contribute to team development.

Skills

Project management

Data analysis

Stakeholder management

Communication

Mentoring others

Ambiguity navigation

Education

Bachelor's degree or equivalent

Advanced degree or certifications

Tools

Excel

BI tools

Job description

Senior Customer Success Manager , Consumables, Health & Personal Care

This role can be located in one of our approved corporate offices in New York, NY.

Drive measurable growth and vendor satisfaction for strategic partnerships on Amazon's retail platform. As a Senior Customer Success Manager, you'll independently manage strategic vendor relationships, develop data-driven plans that generate ROI, and collaborate across teams to clear blockers and deliver results — even when the path forward isn't fully defined.

You'll own vendor outcomes that impact multiple team goals and may influence country- or region-level performance. This role combines independent problem-solving, cross-team collaboration, and customer advocacy. You'll navigate ambiguity, provide strategic recommendations to senior vendor contacts, and optimize processes that improve delivery for both vendors and customers. A core focus is driving vendor satisfaction — ensuring vendors feel supported, heard, and empowered to grow their business on Amazon. You'll also begin mentoring teammates and contributing to the development of others.

Key job responsibilities

Manage strategic vendor relationships and develop long-term, data-driven business plans that drive adoption of growth-generating products and positive customer experience
Provide actionable recommendations to vendors that drive measurable ROI, clearing blockers and escalating appropriately
Collaborate effectively across teams to deliver for vendors — influencing internal and external stakeholders, processes, and priorities
Organize, analyze, and surface vendor/customer feedback in the correct channels to ensure Amazon's decisions consider the Voice of the Customer
Optimize cross-team processes that improve project efficiency and team delivery
Lead promotional planning and catalog optimization initiatives
Begin mentoring peers and contributing to team development

A day in the life

Review performance metrics and present data-driven recommendations during vendor meetings with senior contacts
Navigate ambiguous situations — identifying what's hindering vendor growth and developing solutions independently
Collaborate with cross-functional teams (category managers, supply chain, marketing) to resolve operational challenges
Advocate for vendor needs by organizing feedback and sharing insights with leadership
Guide vendors on utilizing Amazon tools and systems effectively
Participate in strategic planning sessions and support continuous improvement initiatives
Share knowledge with teammates and provide guidance to newer CSMs

About the team

Amazon Vendor Services (AVS) is a paid suite of services designed to build long-term partnerships between Amazon and its vendors — making Amazon the retailer of choice. AVS pursues three core goals:

Accelerate vendor growth on Amazon
Drive higher vendor satisfaction with Amazon, fostering greater engagement and investment
Build sustainable, efficient e-commerce partnerships between Amazon and vendors

As a Senior Customer Success Manager, you serve as the hub of your vendor's interactions with Amazon. Vendors rely on their CSM as a first point of contact for troubleshooting, high-level analysis, and joint business planning. To deliver on these goals, we develop exclusive services and tools that accelerate vendor growth, provide preferred treatment in how vendors interact with us, and enable proactive management of their business.

Qualifications

Bachelor's degree or equivalent
Experience managing multiple projects, prioritizing, planning, and managing time
4+ years of vendor or client-facing experience in Account Management, Vendor Management, and/or relevant experience in Buying, Planning, or Merchandising
Data analysis experience including manipulating large datasets from complex systems and interpreting results
Proficient in Excel and BI tools for use of data manipulation and interpretation
Experience managing relationships with senior stakeholders
Demonstrated ability to deliver independently in environments with some ambiguity
Excellent professional written and verbal communication skills
Experience guiding, training and mentoring others
Experience with project management
5+ years of e-commerce or retail industry experience
Experience rapidly adapting to change and navigating undefined problems
Professional experience in Buying, Planning, or Merchandising
Background in process improvement — optimizing, simplifying, or eliminating inefficient processes
Advanced degree, certifications, or equivalent experience
Leverage internal AI tooling to drive efficiencies and expedite problem solving

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

Qualifications Appréciées

Experience guiding, training and mentoring others
Experience with project management
5+ years of e-commerce or retail industry experience
Experience rapidly adapting to change and navigating undefined problems
Professional experience in Buying, Planning, or Merchandising
Background in process improvement — optimizing, simplifying, or eliminating inefficient processes
Advanced degree, certifications, or equivalent experience
Leverage internal AI tooling to drive efficiencies and expedite problem solving

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.