Senior Customer Success Manager

Vibe; New York (NY); Hybrid; USD 120,000 - 170,000; Full time

Benefits offered by this job

Variable pay

Hybrid flexibility

Health coverage

401(k) with matching

Unlimited PTO

Parental leave

Annual offsite

Job summary

Vibe is seeking a Senior Customer Success Manager in New York to own end-to-end relationships with enterprise advertisers. You will drive retention, expansion, and product-informed partnerships, balancing strategic depth with operational precision.

Three reasons to join: ownership over revenue outcomes, direct product influence, and front-row access to a category being built in real time. This is a high-growth SaaS environment with a strong, collaborative team.

Qualifications

• 5+ years managing mid-market or enterprise accounts on a digital advertising platform — streaming TV, paid social, search, or similar.
• Proven track record of hitting retention and expansion targets across a named account portfolio.
• Hands-on experience with incrementality measurement and contextual ROAS within a full-funnel strategy.
• Comfort working across CRM and analytics tools to monitor account health, build reports, and drive scalable engagement.
• Ability to operate independently in a cross-functional environment.

Responsibilities

• Own the customer relationship across the full lifecycle for a portfolio of enterprise accounts.
• Drive renewal and expansion targets and surface upsell opportunities.
• Forecast account health and act early on risk signals.
• Guide clients through strategy, execution, and performance optimization on the Vibe platform.
• Translate performance data into actionable recommendations for clients.
• Represent the customer perspective in product roadmap conversations.

Skills

Enterprise accounts

Retention targets

Expansion targets

Incrementality measurement

CRM & analytics tooling

Independent cross-functional work

Tools

Looker

Planhat

Job description

Streaming TV is no longer just a brand awareness channel. It’s becoming a core part of the performance marketing mix, alongside search and social. Vibe.co is building the platform that makes TV work like the rest of the acquisition stack: targeted, measurable, and optimized for results. Vibe.co is an Audience First Streaming TV Advertising platform that gives marketers the tools to reach the right audiences, optimize campaigns in real time, and understand what’s actually driving business outcomes. With hyper-targeted segmentation, AI-powered recommendations, real-time optimization, and incrementality measurement, Vibe brings the precision and accountability of digital advertising to the biggest screen in the house. Today, more than 12,000 brands use Vibe.co to reach 120 million+ households. And in August 2026, Vibe.co became a Walmart company, opening up a new chapter for the business and the industry. With Walmart’s first-party data and purchase signals now part of the Vibe platform, advertisers can connect TV advertising to real-world transactions and measure the impact of CTV with a level of precision previously associated with platforms like Google and Meta. This is a unique moment to join Vibe. With Walmart’s scale, data, and reach behind us, we’re building the next generation of TV advertising and creating a more measurable, performance-driven future for the channel.

About the Role

You’ll join the Customer Success team as a Senior Customer Success Manager, owning the end-to-end relationship with Vibe's fastest-growing enterprise advertisers. This role sits at the intersection of retention, expansion, and product influence — you're not just managing accounts, you're building the partnerships that define what great looks like in streaming TV advertising. We're scaling our enterprise business, and we need someone who can carry a book of business with both strategic depth and operational precision. Three reasons to want this: real ownership over revenue outcomes, a direct line into how the product evolves, and front-row access to a category being built in real time.

What You'll Do

Own the Customer Relationship

• Manage the full client lifecycle — from campaign launch through optimization — for a portfolio of enterprise accounts

• Build deep, trust-based relationships by proactively surfacing insights, best practices, and strategic recommendations

• Serve as the primary point of contact, ensuring clients are consistently deriving measurable value from the platform

Drive Revenue Outcomes

• Own renewal and expansion targets across your book of business

• Identify and pursue upsell and cross-sell opportunities through a deep understanding of each client's goals

• Forecast account health accurately and act early on risk signals

Deliver Campaign Excellence

• Guide clients through campaign strategy, execution, and performance optimization on the Vibe platform

• Contextualize platform results within a broader multi-channel strategy, including incrementality measurement and ROAS framing

• Translate performance data into clear, actionable recommendations that clients can act on immediately

Be the Voice of the Customer

• Bring customer feedback and unmet needs directly into product and roadmap conversations

• Partner with Sales, Product, and Analytics to resolve challenges and improve the platform experience

• Represent the customer perspective in internal decisions without losing sight of business priorities

What You Need

• 5+ years managing mid-market or enterprise accounts on a digital advertising platform — streaming TV, paid social, search, or similar

• Proven track record of hitting retention and expansion targets across a named account portfolio

• Hands-on experience with incrementality measurement and the ability to contextualize ROAS within a full-funnel marketing strategy

• Comfort working across CRM and analytics tools to monitor account health, build reports, and drive scalable engagement

• Ability to operate independently across a cross-functional environment — you don't wait to be told what the problem is

Nice to Haves

• Experience with Looker, Planhat, or similar customer success/analytics tooling

• Background in connected TV (CTV) or streaming TV advertising specifically

• Experience building or improving CS processes at a high-growth SaaS or platform company

Our Values

At Vibe, we run on three values: Impact, Ambition, and Urgency. We tie every goal to a real business outcome, think 10x rather than settling for good enough, and move daily rather than waiting for perfect conditions.

You’ll thrive here if you own outcomes without needing direction, default to action, and hold yourself to results, not effort.

This is a high-performance environment with high-performance rewards: you'll work alongside people who push you, with real ownership over hard problems in a market that’s moving fast.

If that sounds like the best version of your career, we want to meet you.

What We Offer

For candidates in New York, NY, the pay range for this role is $120,000–$170,000.

At Vibe, we want you to build something, own something, and grow fast. Here's how we back that up:

• Variable pay — based on objectives you hit. No arbitrary targets.

• Hybrid flexibility — We're in NYC's Flatiron District and our team is in 3x a week!

• Full health coverage — Comprehensive medical, dental, and vision insurance.

• 401(k) with matching — We invest in your future, not just your output.

• Unlimited PTO — Take the time you need. We measure results, not hours.

• Parental leave — Paid leave for all parents.

• Annual offsite — The whole team, once a year, somewhere worth the trip.

Our Interview Process

We respect your time. Here's exactly what to expect — no surprises, no ghosting.

1. Recruiter screen — 30 min. We’ll share context; you’ll share yours.

2. Manager interview — Meet the person you’ll work with directly.

3. Take-home assignment + live debrief — A real problem, not a trick. We’ll work through it together.

4. Calibration interview — A senior leader joins to ensure we’re holding a consistent, high bar.

5. Offer — Fast. We don’t let good decisions sit.

Equal Opportunity

Vibe is an equal opportunity employer. We evaluate all applicants without regard to race, color, religion, national origin, gender, gender identity or expression, sexual orientation, age, disability, veteran status, or any other characteristic protected by law.

We believe the best ideas come from teams with different backgrounds, perspectives, and experiences. If you need a reasonable accommodation during the application or interview process, please let us know.