Senior Customer Success Lead Expert

Ethos; United States; Remote; USD 80,000 - 113,000; Full time

Benefits offered by this job

Fully remote

Job summary

Ethos, a leading expert-network, seeks a Senior Customer Success Lead Expert to help train AI models on professional documents, spreadsheets, and slide decks. This is a fully remote, hourly role offering flexible 5-20 hours per week.

You’ll apply your senior CS expertise to create and refine health-score and renewal forecasting artifacts used by executives and clients. Ideal candidates have 4+ years of leading CS or support operations in B2B SaaS, superb craft with documents, spreadsheets and

Qualifications

• 4+ years owning CS or support ops for B2B SaaS/services.
• Own health-score models and renewal forecasting deliverables.
• Translate data into executive-ready decks and runbooks.
• Excellent written communication and attention to detail.

Responsibilities

• Train AI models on professional documents, spreadsheets, and slide decks.
• Develop and refine health-score dashboards, renewal risk scorecards, and escalation playbooks.

Skills

Customer success leadership

Health-score models

Renewal forecasting

Document craftsmanship

Spreadsheet craftsmanship

Slide craftsmanship

Written communication

Job description

Business
Senior Customer Success Lead Expert
Ethos
Remote
Education
Not stated
Type
Hourly
Pay Rate
$70/hr
Listed
2d ago
About this role
From the Ethos listing
About This Opportunity
We’re working with a leading foundational AI lab to find experienced senior customer success leads who can help train their latest language model on professional document, spreadsheet, and slide deck tasks.
We’re looking for senior customer success leads with 4+ years leading customer success or support operations teams to create, evaluate, and refine AI-generated documents, spreadsheets, and slide decks across core workflows: customer health-score dashboards, renewal risk scorecards, quarterly business review decks, escalation runbooks, onboarding and adoption playbooks, and voice-of-customer synthesis briefs.

Compensation

$70/hour
Commitment:
Flexible, 5-20 hours per week (or more if desired)
Location:
Fully remote, work on your own schedule
Start date:
ASAP

Qualifications

4+ years owning customer success or support operations for a B2B SaaS or services organization, including ownership of health-score models and renewal forecasting
Proven ability to translate messy support and usage data into quarterly business review decks and escalation runbooks that executives and customers both trust
Expert-level document, spreadsheet, and slide craftsmanship, with excellent written communication and attention to detail
About Ethos
Ethos is a new expert network built by a McKinsey/SoftBank/DeepMind team and backed by world-leading investors like General Catalyst. We connect experts with investors and consultancies for paid expert calls, speaking engagements, and advisory opportunities.
How long hiring takes
Across the platforms we work with, people typically hear back about a hire within

about

30 days
of being referred.
Some are quicker, some take longer.
Within 2 weeks
~25%
Within 6 weeks
~60%
Within 3 months
~80%

Why this role

At $70/hr, this Senior Customer Success Lead Expert position compensates Business expertise on its own terms, the kind of rate that would otherwise only show up inside a law firm, hospital, or research lab.

Talent pool

We're light on Business candidates
We've matched 55 people with a Business background against 1035 Business listings we've tracked, so most go out without one. Set up a profile and we'll consider you for a role like this one.

Skills and categories

Explore other opportunities in related specializations:
Business
No Degree Required
Expert
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Common questions

How and when does Ethos pay experts?
Within 30 days of invoice submission after a project closes. That net-30 schedule is standard for enterprise expert networks, but it's slower than the weekly payouts some AI training platforms offer, so plan your cash flow around it.
Is Ethos regular AI training work like rating chatbot responses?
No. Ethos is an expert network, not a task queue. AI labs, investment funds, and Fortune 500s pay to access your specific domain knowledge (deal analysis, clinical reasoning, legal logic, financial modeling) through three formats: multi-week consulting engagements, 30-60 minute advisory calls, and targeted research surveys.
What does task-based AI training work look like?
Practical, hands-on data work: recording short videos, categorizing images, rating text responses, or analyzing data. Tasks are designed to be short and distinct, typically 5 to 60 minutes each.
What does asynchronous AI training work mean in practice?
No set hours, no check-ins, no meetings. You log in when you want, pick up an available task, complete it, and submit; nobody is waiting on you in real time. That's different from remote employment, where you're expected online during business hours. The tradeoff: you're competing with others for available tasks, so an empty queue means there's simply nothing to do until more work is released.
What does Business work look like for a Senior Customer Success Lead Expert?
Tasks here are scoped to Business, not generic labeling. As a Senior Customer Success Lead Expert, expect to draw on real domain judgment (evaluating outputs, correcting errors, or providing expert reasoning specific to Business) rather than following a one-size-fits-all rubric. If you don't have hands-on Business background, this is likely not the right listing to start with.
What specific skills does this listing call for?
Expert is named directly in the listing. If you don't have hands-on experience with this, expect the screening process to test for it directly rather than accepting adjacent experience as a substitute.
How much does this specific role pay?
This listing is posted at $70/hr, an hourly rate. Pay can change between when we last checked the listing and when you apply, so confirm the current number on the platform's own application page before committing time.
What happens when I click Apply on this listing?
You'll be taken to Ethos's external site to complete your application there. This listing links through a referral, but the process is identical to applying directly; the link just routes you correctly. Create an account on their site and follow their onboarding steps.
Who built Ethos and is it legitimate?
Yes, it's legitimate and well-funded: Ethos raised $3.5M from General Catalyst and was co-founded by Daniel Mankowitz (Google DeepMind research scientist and lead author of AlphaDev) and James Lo (McKinsey, SoftBank Vision Fund). Over 17,000 experts have signed up, and it's actively working with 25+ PE firms, hedge funds, and consultancies. The referral link on this page is an affiliate link; it doesn't affect your pay or opportunities.