Senior Customer Success Architect

Amplitude, Inc.; United States; Remote; USD 120,000 - 160,000; Full time

Benefits offered by this job

Medical Insurance

401(k) with employer match

Flexible time off

Wellness stipends

Parental benefits

Mental health benefits

Employee Stock Purchase Program

Job summary

Amplitude, Inc. is seeking a Customer Success Architect in London to act as the technical expert for high-priority customer engagements.

You will drive implementation, adoption, and renewal efforts with a focus on data governance, instrumentation, and platform integration. The role requires 5–8 years of enterprise customer-facing experience and strong coding literacy across SQL, JavaScript, Java, Python, and RESTful APIs.

Qualifications

• 5-8 years of customer-facing technical experience with enterprise accounts.
• Proficient in programming concepts and modern web/mobile development (SQL, JavaScript, Java, Python, Android, iOS, RESTful APIs).
• Execution- and customer-service-oriented, able to prioritise and deliver customer outcomes.

Responsibilities

• Develop mastery of Amplitude products for taxonomy design, instrumentation, and data governance.
• Guide customers as they integrate Amplitude into additional data flows and business processes.
• Serve as a trusted technical advisor for customers.
• Gather, organize, and report trends and insights to optimize processes, docs, and services.
• Collaborate cross-functionally with Product, Engineering, Platform Support, and Customer Success teams to improve data management experience.

Skills

Customer-facing experience

SQL

JavaScript

Java

Python

Android

iOS

RESTful APIs

Job description

careers here at Amplitude. This is a pivotal role that sees you as the technical expert, brought in on the most complex and high priority customer engagements, at any point from implementation, adoption to renewal. The ideal candidate is an enthusiastic professional who thrives in a fast-paced environment and possesses a strong curiosity for "how things work" and "how things should work". You are a solution-and-execution-oriented individual with a dedication for getting things done.

As a Customer Success Architect, you will:

• Develop a mastery of Amplitude products in order to provide strategic consultation in taxonomy design, instrumentation, and data governance.
• Be an expert in Amplitude Platform in order to successfully guide our customers as they integrate Amplitude into additional data flows and business processes, thereby making Amplitude an integral business partner.
• Serve as a trusted technical advisor for our customers.
• Gather, organize, and report trends and customer insights to optimize business processes, documentation, and services.
• Collaborate cross-functionally with teams like Amplitude's Product, Engineering, Platform Support, and Customer Success Manager to streamline internal processes and improve the data management experience for our customers.

You'll be a great addition to the team if you have:

• At least 5-8 years of customer-facing technical experience, with a demonstrated record of successfully engaging with enterprise accounts.
• Competent in programming languages and concepts that underpin modern web and mobile development (e.g. SQL, JavaScript, Java, Python, Android, iOS, RESTful APIs).
• Execution and customer service oriented, able to effectively prioritise and complete customer deliverables in alignment with customer requirements and drive outcomes.
• Excellent verbal and written social, presentation, and interpersonal skills, with the ability to effectively explain complex technical concepts to stakeholders with an array of experience levels and technical competencies.
• Problem-solving mentality and positive attitude towards the change that comes with working at a rapidly growing company.
• Prior experience working with SaaS solutions in the following domains is preferred: product analytics, digital marketing, A/B testing, business intelligence, customer data platforms, data warehouses/pipelines, or any of our integration partners.

Our values:

• Humility: We operate from a place of empathy and openness, seeking to understand many points of view.
• Ownership: We take the initiative to solve problems that drive our shared company success.
• Growth Mindset: We’re tenacious in the face of challenges and seek feedback in order to grow ourselves and others.
• Customer Centricity: We put the customer at the center of everything we do and are deeply committed to their success.
• We care about the well-being of our team: We offer

Competitive pay and benefits packages that reflect our commitment to the health and well-being of our Ampliteers. Some of our benefit programs include:

• Excellent Medical, Dental and Vision insurance coverages, with 100% employer-paid premiums for employee Medical, Dental, Vision on select plans
• 401(k) retirement plan with an employer match of up to 1% of your eligible pay each pay period up to $2,000 annually
• Flexible time off, paid holidays, and more
• Generous stipends to spend on what matters most to you, whether that’s wellness (monthly), commuter transit/parking (monthly), learning and development (quarterly), new hire home office equipment, and much more
• Excellent Parental benefits including : 12 weeks of Paid Parental Leave, Carrot Fertility Benefits/Adoption/Surrogacy support, Back-up Child Care support
• Mental health and wellness benefits including no cost employee access to Modern Health coaching & therapy sessions
• Employee Stock Purchase Program (ESPP)

Other fun facts about Amplitude:

Our customers love us! They've said we're the #1 product analytics solution for 23 quarters in a row on G2. We care a lot about product innovation. We've made significant investments in talent and infrastructure to build the most powerful AI analytics platform on the market. We invest in our people. We offer mentorship programs, management training, and wellness give back to our communities. We give every Ampliteer a charitable giving grant and paid volunteer time off. We were founded in 2012, went public via a direct listing in September 2021, and are now trading under the ticker $AMPL. We're a global and fast-growing team! We have employees around the world and offices in San Francisco (HQ), New York, Vancouver, Amsterdam, London, Paris, Singapore, and Tokyo. Our mascot is Data Monster, who loves to chow down on numbers, charts, and graphs. Nom nom.

Location: London, Greater London, United Kingdom Employment type: FULL TIME Amplitude is the leading AI analytics platform, helping over 5,200 customers-including Atlassian, Burger King, NBCUniversal, and Square-build better products and digital experiences. By applying for this job, you acknowledge that Amplitude processes your personal data in accordance with the Amplitude Applicant Privacy Notice.