Senior Customer Solutions Manager, Strategic Accounts

Amazon; San Francisco (CA); On-site; USD 177,000 - 239,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Job summary

Amazon Inc. in San Francisco is seeking a Sr. Customer Solutions Manager to guide AWS customers on long-term cloud journeys, ensuring cross-team collaboration to deliver measurable outcomes.

The role emphasizes executive sponsorship, Gen AI/Agentic strategy, and translating complex architectures into business value, with a focus on strategic advisory across industries.

Qualifications

• Bachelor's degree or equivalent
• 10+ years in customer-facing technology roles
• 5+ years engaging with Director+ level stakeholders
• 3+ years hands-on cloud computing experience
• Experience advising executives on cloud strategy and transformation
• Familiarity with Generative AI concepts and adoption frameworks
• Experience managing portfolios of complex workloads
• Technical depth in cloud migrations/modernization, data & analytics, or AI/ML
• Proven ability to translate technical concepts into executive narratives
• AWS certifications or equivalent depth

Responsibilities

• Lead strategic advisory conversations with AWS customers at executive level.
• Coordinate across AWS teams to deliver multi‑year cloud outcomes.
• Advise on Gen AI/Agentic use cases and transformation programs
• Build trusted advisor relationships resulting in measurable revenue/workload outcomes

Skills

Executive engagement

Cloud strategy

Gen AI/Agentic

Customer-facing tech roles

Public speaking / storytelling

Education

Bachelor's degree

Tools

AWS Certifications

Job description

• - Bachelor's degree in science, technology, engineering, math, business or equivalent
• - 10+ years of experience in customer-facing technology roles (e.g., solutions architecture, customer/field engineering, technical account management, customer success, technology consulting, or enterprise technology strategy)
• - 5+ years of experience engaging with executive/senior customer stakeholders (e.g., Director+ level), driving business outcomes through technology adoption
• - 3+ years of hands‑on experience with cloud computing, including architecture patterns, workload migration/modernization strategies, or workload optimization
• - Experience advising C‑suite or executives on cloud strategy, digital transformation, or Gen AI/Agentic strategy
• - Familiarity with Generative AI / Agentic AI concepts with the ability to facilitate strategic conversations on GenAI use cases, adoption frameworks, and business impact
• - Experience managing a portfolio of complex, high‑value workloads across industry verticals
• - Technical depth in one or more areas: cloud migrations, application modernization, data & analytics, infrastructure optimization, security & compliance, or AI/ML/Gen AI/Agentic
• - Track record of building trusted advisor relationships with external customers, resulting in measurable business outcomes (revenue growth, workload expansion, executive sponsorship)
• - Excellent written and verbal communication skills with the ability to translate complex technical concepts into executive‑level narratives
• - AWS certifications (e.g., Solutions Architect Associate, Certified AI Practitioner, Machine Learning, or equivalent) or demonstrated equivalent technical depth

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, CA, Cupertino - 176,600.00 - 239,000.00 USD annually

USA, CA, Mountain View - 176,600.00 - 239,000.00 USD annually

USA, CA, San Francisco - 176,600.00 - 239,000.00 USD annually

USA, CA, San Jose - 176,600.00 - 239,000.00 USD annually

We are seeking a Sr. Customer Solutions Manager (CSM) to join our Strategic Accounts organization. In this new, highly visible role, you will be responsible for helping guide AWS customers along their multi-year journey to the cloud, ensuring that all AWS teams are working together effectively and efficiently to deliver outcomes for the customer.

Our team is committed to helping large industry-leading enterprise customers enable their digital transformation journeys. Our primary goal is to meet customers where they are in their cloud journey and work backwards from their industry specific needs to transform their business and their entire industry. Our team speaks the language of our customers, which means that we focus on business outcomes on behalf of our customers, whether that is how we build products and solutions, how we sell, how we deliver, or how we partner.

If you are excited about the prospect of using your cloud architecture experience to assist our most valuable customers, tackling challenging problems, have a hand in shaping the future of agentic