Senior Customer Service Representative

MSI; Edison (NJ); On-site; USD 33,062 - 35,817; Full time

Benefits offered by this job

Bonuses

Paid Time Off

Medical Insurance

401(k) matching

Tuition Reimbursement

Life Insurance

Disability Insurance

Job summary

MSI in Edison, NJ seeks a Senior Customer Service Representative to handle customer transactions, process orders, and track inventory to optimize truckloads. The role requires strong communication, multitasking, and knowledge of MS Office tools. Some travel may be required, with full-time hours and room for growth.

The position offers hourly pay, overtime, and potential bonuses. Applicants should have a high school diploma and at least 3 years in customer service within a Big Box retailer, with

Qualifications

• High School Education required; some college work preferred.
• Minimum 3 years customer service experience in a Big Box retailer.
• Clear communication and positive language use.
• Attentiveness and ability to multitask.
• Proven mathematical skills and quick calculations.

Responsibilities

• Handle customer transactions efficiently and accurately.
• Record and maintain customer contact details.
• Build and maintain customer relationships and answer sales calls.
• Track stock levels and schedule trucking and delivery.
• Prepare sales orders, quotes, and process payments.
• Troubleshoot issues during delivery and coordinate with Sales.

Skills

Customer service

Multitasking

Communication

Mathematical skills

MS Outlook

MS Word

MS Excel

Bilingual Spanish

Education

High School Diploma

Some college coursework

Job description

Summary: The Senior Customer Service Representative is responsible for handling customer transactions, processing orders, tracking inventory and optimizing the company’s truckloads.

Work Hours: Monday to Friday from 08:00 AM to 05:00 PM, 2 Saturdays a month from 09:00 AM to 12:30 PM

Seniority Level: Associate

Employment Type: Full-time

Compensation: This hourly, non-exempt position pays from $24 to $26 per hour, with overtime compensated at 1.5 times the base rate. New hires usually earn between $42,100 and $56,900 annually, or more, depending on experience, overtime hours, and bonuses.

Responsibilities

• Effective and efficient handling of customer transactions.
• Accurately record and maintain customer contact information and details.
• Build and maintain company customer relationships.
• Answer inbound sales calls and make outbound sales calls.
• Consistently follow up on promises and commitments in a timely manner with customers.
• Track stock levels to ensure customer orders are handled effectively.
• Assist customers in determining order requirements or services.
• Appropriately identify and elevate customer issues.
• Quote prices and credit terms, and prepare sales orders for customers.
• Maintain up‑to‑date knowledge of company products and inventory levels.
• Complete sales transactions and process payments.
• Schedule trucking and delivery of material to customer, based on delivery schedule.
• Create shipping order and packing list.
• Troubleshoot customer issues during delivery process.
• Partner with Sales Representative to keep account transactions and literature up to date.
• Practice customer focus, collaboration, and communication with team.
• Retain up‑to‑date knowledge of company products.
• May be required to travel occasionally.
• Perform additional duties as required and/or requested.

Education and Experience Requirements

• High School Education Required. Some college work completed preferred.
• Minimum 3 years customer service experience in a Big Box retailer.
• Clear communication ability and positive language use.
• Attentiveness.
• Proven ability to handle multiple tasks at once.
• Goal‑oriented focus.
• Good mathematical skills; ability to do calculations quickly.
• Demonstrated experience with PCs and multi‑window navigation.
• Intermediate skills in MS Outlook, Word, and Excel.
• Bilingual (Spanish) preferred.

Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to use hands to handle objects, tools, or controls; reach with hands and arms; and communicate verbally. The employee frequently walks, stands, and occasionally sits.
• The employee must regularly lift, pull and move up to 25 pounds and occasionally up to 50 pounds. Specific vision abilities required by this job include close vision.

Benefits

• Referral, Holiday, and Annual Bonuses
• Annual pay increases
• Paid Time Off
• Medical, Dental, and Vision Insurance
• Company‑paid Short Term and Long Term disability
• Company‑paid Life Insurance
• Tuition Reimbursement
• Traditional and Roth 401(k) plans with company matching contributions
• Charitable donation matching programs
• Free, company‑sponsored 1‑on‑1 tutoring for children/dependents of MSI employees in grades K‑12, including free tutoring for SAT and ACT tests

About MSI

Founded in 1975, MSI is a leading supplier of flooring tile, countertops, wall and backsplash tile and hardscaping surfaces products in North America. Headquartered in Orange, California, MSI also maintains over 50 state‑of‑the‑art showroom and distribution centers across the U.S. and Canada. MSI's product line includes an extensive offering of Granite, Quartz, Porcelain, Luxury Vinyl flooring, Slate, Marble, Travertine, Sandstone, Limestone, Quartzite, onyx, stacked stone and pavers imported from over 36 countries on six continents.

Company Awards

• Top 5 fastest growing companies — OC Business Journal
• Supplier Diversity Award — Home Depot
• #1 Flooring Distributor multiple years in a row — Floor Covering Weekly
• Top Workplaces Award winner multiple times — Top Workplaces
• MSI Founder named the Entrepreneur of the Year — Ernst and Young

MSI is an equal opportunity employer that celebrates diversity and fosters inclusion and belonging for all employees. We provide a work environment that allows all employees to do their best work, free from all forms of discrimination. No employee or applicant will be discriminated against on the basis of race, ethnicity, age, sex, gender identity or expression, sexual orientation, citizenship status, military status, religion, disability status, or any other legally protected group. MSI provides reasonable accommodations for all employees and applicants. If you believe you require an accommodation, please speak with your recruiter or a member of our HR team.