Senior Customer Service Representative

Genuine Parts Company; Cerritos (CA); On-site; USD 34,000 - 44,000; Full time

Job summary

Motion Industries in Cerritos, CA is seeking a Senior Customer Service Representative to respond to customer inquiries and place orders, ensuring expectations are accurately determined and met. This role has in-depth knowledge of Motion Industries' products and services and develops relationships with customers to understand needs and wants.

Key duties include processing orders by phone, fax, email, or walk-in; negotiating price within parameters to influence gross profit; maintaining

Qualifications

• High school diploma or GED required.
• 5+ years of related customer service experience preferred.
• Strong communication and negotiation skills essential.

Responsibilities

• Places customer orders via telephone, fax, email, or walk-in.
• Influences gross profit by negotiating sale and purchase prices within limits.
• Maintain appropriate inventory levels to meet customer needs.
• Mentor and coach less experienced Customer Service Representatives.
• Respond to complex inquiries, provide quotes, and process orders.

Skills

Communication

Multi-tasking

Computer skills

Negotiation

Product knowledge

Reliability

Organization

Education

High School Diploma or GED

5+ years related experience

Job description

SUMMARY

Under limited supervision, the Senior Customer Service Representative responds to customer inquires and places customer orders to ensure customer expectations are accurately determined and met. This role has in-depth knowledge of the company's products and services. The Senior Customer Service Representative develops and broadens relationships with customers to fully understand needs and wants. This role provides guidance and advice to less experienced Customer Service Representatives.

COMPENSATION

$24.60- $32.00/Hour

WORK LOCATION

This position will be located in Cerritos, CA.

JOB DUTIES

• Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
• Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
• May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
• Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
• Orders items to ensure appropriate inventory levels are maintained for customers.
• May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.
• Expedites backorders. May pull inventory and prepare order for shipment to customer.
• Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.
• Determines the most cost effective shipping method for customer orders.
• May handle customer returns.
• May be assigned to one customer.
• Provides coaching, guidance, and direction to less experienced Customer Service Representatives.
• Assists less experienced Customer Service Representatives with addressing customer needs, including locating items and resolving problems.
• May be responsible for quality and/or safety in the branch.
• Performs other duties as assigned.
• Responds to complex customer inquires regarding products, provides quotes, and handles order entry.

EDUCATION & EXPERIENCE

• Typically requires a high school diploma or GED
• Five (5) or more years of related experience or an equivalent combination.

KNOWLEDGE, SKILLS, ABILITIES

• Excellent communication skills including written, verbal, and listening.
• Ability to multi-task and time management skills required.
• Excellent computer skills.
• Excellent negotiation skills.
• Strong product knowledge.
• Reliability, organization, and attention to detail required.

PHYSICAL DEMANDS

LICENSES & CERTIFICATIONS

• None required.

SUPERVISORY RESPONSIBILITY

BUDGET RESPONSIBILITY

• No

COMPANY INFORMATION

Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.

DISCLAIMER

This job description illustrates the general nature and level of work performed by employees within this job classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and skills required. Management retains the right to add or modify duties at any time.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.