Senior Customer Service & Records Coordinator

Washington State Department of Social and Health Services; Mount Vernon (WA); On-site; USD 52,000 - 76,000; Full time

Job summary

Washington State Department of Social and Health Services is seeking a Customer Service Specialist 3 in Mount Vernon to provide senior-level support across five field offices in the North region. You will handle inquiries, help navigate agency processes, and ensure high-quality service delivery to clients, staff, and partners.

This 100% in-office role emphasizes confidentiality, attention to detail, and collaboration within the DDCS division of HCLA.

Qualifications

• Strong verbal and written communication with diverse audiences.
• Proficiency in Word, Excel, Outlook, SharePoint and databases.
• Ability to manage multiple priorities and deadlines in a fast-paced environment.
• Experience in customer service, handling inquiries and resolving concerns.
• Attention to detail in data entry, proofreading and records management.
• Ability to work independently as well as in a team, following procedures.

Responsibilities

• Manage and maintain client and contract files with retention and legal hold compliance.
• Provide backup for records management, mail processing and file systems.
• Coordinate client and staff schedules, interpreter services and communications.
• Respond to calls, emails, and inquiries from clients, staff, and community partners.
• Maintain equipment, track state vehicle usage, and manage supply inventory and orders.
• Use multiple data systems to enter, track and analyze information with confidentiality.
• Represent the office in meetings, support team collaboration and cross-office projects.

Skills

Verbal and written communication

MS Office proficiency

Multitasking

Customer service

Organizational skills

Independent and collaborative work

Confidentiality

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Washington State Department of Social and Health Services is seeking a Customer Service Specialist 3 in Mount Vernon to provide senior-level support across five field offices in the North region. You will handle inquiries, help navigate agency processes, and ensure high-quality service delivery to clients, staff, and partners.

This 100% in-office role emphasizes confidentiality, attention to detail, and collaboration within the DDCS division of HCLA.