Senior Customer Service Lead – Retail Store

Circle K Stores Inc.; Euclid (OH); Hybrid; USD 22,000 - 23,000; Full time

Job summary

Circle K Stores Inc. in South Euclid, OH, is seeking a Lead Customer Service Representative for Store 2743440. The role focuses on providing prompt, courteous service, handling transactions, and ensuring store standards.

Responsibilities include supervising staff in the absence of the Store Assistant Manager, coaching new employees, maintaining inventory, and upholding safety and quality controls while delivering a positive customer experience.

Qualifications

• High school diploma or GED preferred.
• Experience in retail sales preferred.
• Ability to work as scheduled including arriving on time.
• Ability to communicate information clearly to customers and team.

Responsibilities

• Greet customers and provide prompt, courteous service.
• Handle cash, checks and other payments accurately.
• Ring up sales and operate the register correctly.
• Assist with maintaining store cleanliness and safety standards.
• Supervise staff in the absence of the Store Assistant Manager.
• Coach and train new employees to meet performance standards.
• Assist with inventory and merchandising tasks as needed.
• Follow pricing, promotions, and signage guidelines.

Skills

Customer service

Cash handling

Retail sales

Leadership

Communication

Education

High school diploma or GED preferred

Job description

Circle K Stores Inc. in South Euclid, OH, is seeking a Lead Customer Service Representative for Store 2743440. The role focuses on providing prompt, courteous service, handling transactions, and ensuring store standards.

Responsibilities include supervising staff in the absence of the Store Assistant Manager, coaching new employees, maintaining inventory, and upholding safety and quality controls while delivering a positive customer experience.