Senior Customer Representative, Telesales GHH - Gulf Territory

MSD; North Wales (Montgomery County); Hybrid; USD 96,000 - 151,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) retirement plan

Remote work flexibility

Job summary

Merck & Co., Inc. in North Wales, PA is seeking a Pharmacy Vaccine Account Representative (PVAR) to engage with pharmacies, medical groups and physician offices, supporting population health and vaccination programs.

This hybrid role requires up to 75% travel and 60% remote engagements, with competitive compensation and a comprehensive benefits package. The PVAR reports to the Customer Team Leader and collaborates with Vaccine Field Sales.

Qualifications

• Bachelor’s degree with 3+ years pharma sales or high school diploma with 6 years related experience.
• Valid Driver's license is required.
• Excellent communication and organizational skills required.

Responsibilities

• Account management and contracting to maximize account performance.
• Conduct customer business reviews and discuss financial impact of contracts.
• Apply knowledge of vaccine programs to support patient care and inventory planning.
• Collaborate with cross-functional teams to position vaccines and offers.

Skills

Strong communication

Organizational skills

Time management

Interpersonal skills

Team collaboration

Education

Bachelor’s degree with pharma sales

High school diploma with 6 years related experience

Valid Driver's license

Job description

Our Hybrid Sales team support our customers by providing clinical information about products, educational information, clinical training programs and resources.We support healthcare providers and healthcare systems in meeting the healthcare goals of the patients in their communities. The Pharmacy Vaccine Account Representative (VAR) is a member of the Vaccine Account Team and plays a critical role in supporting the Company's Vaccines customer engagement model. The PVAR is responsible for engaging with assigned customers (i.e., pharmacies, medical groups, physician offices) in a way that supports the local market focus on population health and centers on the highest potential business opportunities with these customers that will improve our impact on public health. They will work with the local market team to understand and identify customer needs, proactively align products and services, support pull-through activities relative to integrated strategies, and ensure that our Company is viewed as demonstrating value and better health outcomes to healthcare professionals and their patients. The PVAR is responsible for ensuring all activities adhere to the spirit and letter of all Company Policies and US Laws and Regulations. The PVAR reports to the Customer Team Leader (CTL), National Retail Pharmacy Sales Team, and works in close collaboration with the broader Vaccine Field Sales and Vaccines Pharmacy Account Executive teams. This position is a hybrid sales position with 60% of the engagements with HCPs occurring remotely and 40% requiring travel for the purpose of live customer engagement, and quarterly company meetings.

Territory Information

This territory includes but is not limited to north the geography will include customers in the states of Alabama, Tennessee, Mississippi, Louisianna and Arkansas. Candidates must reside near a major airport in the states of Tennessee (Nashville, Memphis), Louisianna (New Orleans), Alabama (Birmingham). Travel % will vary depending on candidate's location in the territory, up to 50% of the time.

Primary Responsibilities

• Account Management & Contracting
  • Understand multiple interdependencies within an account, consider customer healthcare goals and needs, and maximize account performance by building long-term relationships through collaborative business planning processes and approaches.
  • This includes conducting customer business reviews with appropriate stakeholders discussing the financial impact of contracts and progress/ results of targeted vaccine programs and previously identified opportunities to improve customer benefits.
  • Maintain complete knowledge and understanding of our company's contract terms and conditions.
  • Apply knowledge of contracts and historical ordering patterns to optimize vaccine purchases for customers and appropriate inventory in support of office protocols, vaccination goals, and seasonality in patient origination.
  • Establish and track account performance metrics to evaluate progress and performance, and to assess opportunity and need to adjust plans and associated tasks.
  • Apply knowledge of full portfolio of our company's vaccines, competitive brands, immunization recommendations and protocols to support the integration of a standard of care and the development and establishment of vaccination protocols.
  • Manage customer supply, product transition, and back-order challenges and communications.
• Sales Acumen
  • Build trust with customers and demonstrate value in selling situations to deliver high-quality engagements or interactions that deliver products/ solutions with the common goal of improving health outcomes in pediatric, adolescent, and adult populations and across diverse customer segments.
  • Work cross functionally with each Field Sales counterpart to provide support and resources that assist customers in achieving health outcomes.
  • Collaborate with customers through solid relationship management skills and leverage customer insights to provide appropriate information and solutions.
  • Change customer behaviors by understanding beliefs and experiences and providing appropriate insight that creates a different experience.
  • Create a compelling and logical rationale for the value of Company Vaccines (clinical) and Commercial Offers in support of patient health & wellness.
  • Ask strategic, insightful questions to obtain information on customer healthcare needs, use the insights to position Company vaccines and commercial offers.
• Customer Segmentation & Targeting
  • Divide assigned customer population into groups of individuals who share similar characteristics and buying behaviors, and apply this information to focus on groups effectively, allocate promotional resources, and drive execution of commercial plans.
  • Evaluate and prioritize business across assigned customer segments.
  • Apply customer insights to effectively and differentially allocate marketing and field resources that drive execution of sales and marketing plans.
  • Communicate our Company's Vaccine clinical information and Commercial Offers in a way that is meaningful and relevant to each individual customer; customize discussions and client interactions based on understanding of customer's needs.

Position Qualifications

• Education
  • Bachelor’s degree with 3 (36 months) or more years Sales pharma experience or Minimum of high school diploma with at least 6 years of equivalent experience which could include professional sales, experience in marketing, military or healthcare/scientific field that is not sales related (pharmaceutical, biotech, or medical devices).
  • Valid Driver's license.
• Required Skills
  • Demonstrated aptitude to excel in current or previous educational or professional roles.
  • Ability to work both independently and within a team environment.
  • Strong organizational and time management skills.
  • Excellent interpersonal and communication skills.
• Preferred Skills/Experience
  • Ability to convey technical concepts accurately and clearly.
  • Prior experience working in a technical/scientific field or healthcare environment.
  • Previous sales, account management, consultative, or customer service experience.
  • Experience developing and executing a plan for engaging customers and meeting customer needs.
  • Understanding of Marketing/Sales & or Marketing/Sales Support Functions/Operations.
  • Ability to analyze metrics to assess progress against objectives.
  • Vaccines experience Retail Pharmacy sales experience.
  • #MSJR Required Skills: Performance Metrics, Product Sales, Sales Documentations, Sales Forecasting, Sales Marketing Strategies, Sales Presentations, Sales Process Optimization, Sales Promotions, Sales Support, Sales Training.

Eligibility and Accessibility

US and Puerto Rico Residents Only: Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities.

Equal Employment Opportunity & Diversity

As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or other applicable legally protected characteristics.

As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities.

For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit: EEOC Know Your Rights EEOC GINA Supplement

Company Culture

We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively.

Learn more about your rights, including under California, Colorado and other US State Acts.

Location, Travel, and Compensation

The primary location for this posting is: USA - Pennsylvania - North Wales (Upper Gwynedd). Where required by law, the compensation range for this role is provided below. The salary range for the primary location of this role is: $96,200.00 - $151,400.00. This range reflects the Company's reasonable expectation of the base salary applicable to this role at the time of posting. An employee’s position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs. The successful candidate will be eligible for annual bonus and long-term incentive, if applicable. We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days.

Additional location(s). Please note the salary range above applies to the Primary Location of the position. Where a role has other listed locations, different compensation guidelines may apply. You may find the salary ranges for additional locations below. If the salary range is not listed for the location you are applying to, our Talent Acquisition team will provide further information to you relevant to your location.

Additional location(s) Compensation Information: Gulf Territory San Francisco Residents Only: We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance Los Angeles Residents Only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance Search Firm Representatives Please Read Carefully Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Job Posting End Date: 10/21/2026 *A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

Employee Status: Regular. Relocation: No. VISA Sponsorship: No. Travel Requirements: 75%. Flexible Work Arrangements: Remote. Shift: Not Indicated. Valid Driving License: Yes. Hazardous Material(s): N/A.

Our company is a global health care leader with a diversified portfolio of prescription medicines, vaccines and animal health products. The difference between potential and achievement lies in the spark that fuels innovation and inventiveness; this is the space where we have codified our legacy for over a century. Our success is backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.