Senior Customer Quality Engineer

Safran S.A.; Garden Grove (CA); On-site; USD 110,000 - 150,000; Full time

Job summary

Safran in Garden Grove is seeking a Senior Customer Quality Engineer to lead quality interfaces with customers and suppliers. You will drive corrective actions, implement process improvements, and train quality engineers while ensuring compliance with AS9100 and aerospace standards.

As part of the Quality Team, you will oversee internal audits, analytics, QRQC, and Lean initiatives to foster a zero-defect culture across operations and supply chain.

Qualifications

• BS degree preferred or equivalent work experience in related fields.
• 8-10 years' experience within the quality environment.
• Proficient with Microsoft Office and MRP systems.
• Advanced Excel skills.
• Certified blueprint reader.
• Strong troubleshooting and communication skills.
• Understanding of ISO, Boeing, Airbus, FAA, CAA regulations.

Responsibilities

• Provides a broad range of Quality support to align with business objectives and ensure process improvements.
• Monitor non-conformances and trend data; drive zero defects initiatives.
• Lead quality interface with customers and suppliers and facilitate corrective actions.
• Train quality engineers and participate in internal audits.
• Develop trend analytics to prevent issues and support QRQC programs.
• Collaborate with operations, engineering, and purchasing to deploy zero-defect environments.

Skills

Quality assurance

Root cause analysis

Auditing

Lean methodologies

Communication skills

Problem solving

Education

BS degree or equivalent

Tools

Microsoft Office

MRP systems

Advanced Excel

Job description

Here, we craft excellence together. Your mission? Making the journey the most enjoyable part of the trip.

Join our first-class team to reinvent in-flight experience. In the role of Senior Customer Quality Engineer you’ll play a pivotal part on our Quality team. The Senior Customer Quality Engineer leads and supports the Quality organization and acts as the primary quality interface with one or more customers and suppliers. The individual in this position serves as primary contact focal, facilitating customer corrective actions and collaborating with supplier for supplier corrective actions and driving process improvements across the site. In addition, train quality engineers as required. This individual will also serve on the internal audit team assessing processes to determine adequacy and effectiveness of the existing control environment and identifying opportunities for improvement.

Responsibilities

• Provides a broad range of Quality support for achieving business objectives to include contract review, requirements dissemination and allocation, facilitating Corrective Action/Supplier corrective action events and implementing process improvements.
• Monitor all non-conformances and trend data to seek like occurrences. Conduct quality improvement activities to strive zero defects
• As a member of the Safran and site Quality Team, provides full service support to operations and supply chain to drive a quality and compliance culture that exemplifies Safran's Group Values
• Provide Continuous Improvement coaching and development across the facility.
• Develop detailed trend and performance analytics to prevent issues from occurring/recurring
• Facilitate the development and continuous improvement of the QRQC program.
• Function as a leader, facilitator, and performer of complex Root Cause and Corrective Action initiatives using industry proven tools and techniques resulting in \"Cant Fail\" process improvements
• Support Operations, Contract, Sales, Purchasing, and Engineering in their efforts to deploy Zero Defect environments in all activities.
• Investigate contractual and regulatory compliance requirements and assess the company's ability to perform and comply with the stated elements.
• Perform Internal Audits in alignment with AS9100 Rev D standards
• Generate executive level briefing packages with minimal input from leadership
• Establish and implement regular correspondence with prime customers to assure continuous improvement and customer satisfaction.
• Support Repair Station Quality operations assuring compliance to FAA requirements
• Respond to inquiries regarding product and process compliance
• Facilitate Lean events across multiple disciplines
• Ensure effective Records and Information management and retention
• Actively engage in the product development states representing quality
• Define & deploy product, process acceptance strategies & plans that maximize value & minimize risk

Qualifications

Education

• BS degree preferred or equivalent work experience in related fields.

Experience

• 8-10 years' experience within the quality environment.

Computer Skills

• Proficient with Microsoft Office® programs, Office, and MRP systems.
• Advanced Excel skills.

Other Skills

• Certified blueprint reader.
• Strong troubleshooting skills and communication skills.
• Advanced Spreadsheet building and Microsoft Office Skills.
• Ability to read engineering drawings, specifications and other related literature.
• Proficient with general quality systems and internal processes: CDQ, SQUIP, DSQR.

Additional Preferred Skills

• Management experience
• Quality certification

Other Skills

• Effective oral and written communication skills
• Demonstrated ability to handle multiple projects and assignments with attention to detail
• Problem solving, well organized, detailed oriented and accurate
• Demonstrated knowledge and proficiency in working with ISO, Boeing, Airbus, FAA, CAA regulations
• Ability to correctly interpret engineering drawings
• Proficiency in the use of measuring equipment, such as tape measures, micrometers and calipers
• Ability to measure angles
• Understanding of basic algebra and geometry
• Ability to deal with problems involving several concrete variables in standardized situations, and problems arising from managing a group of individuals
• Ability to work with minimal supervision and direction
• Demonstrated knowledge and proficiency in interpreting Material Safety Data Sheets (MSDS)
• Understanding of processes in SPS manual
• Ability to add, subtract, multiply and divide units of measure using whole numbers, fractions, decimals and percentages

Additional Preferred Qualifications/Skills

• Must have sensitivity to safety regulations and requirements
• Ability to work within the time constraints dictated by Safran's agreement to customer requests
• Ability to self-inspect personal work and correct discrepancies in a timely manner
• Ability to follow-up and complete work on inspection non-conformities in a timely manner

Additional Duties

• Develop, modify, apply and maintain quality evaluation methods, control systems, and protocols used during product life cycle.
• Collaborate with various engineering and manufacturing functions to ensure quality standards are implemented and properly maintained, and identify, implement, and monitor methods and procedures used in inspecting, testing, evaluating the precision and accuracy of manufacturing equipment and products at various stages of the product life cycle.
• Participate in the team to perform financial analysis to COPQ.
• Perform all other duties as assigned.

Disclaimer

This job posting has been designed to indicate the general nature and level of work performed by an employee within this position. The actual duties, responsibilities and qualifications may vary based on assignment or group.