Senior Customer Quality Engineer

Generac Power Systems; Belvidere (IL); On-site; USD 90,000 - 120,000; Full time

Job summary

Generac Power Systems seeks a Senior Customer Quality Engineer in Belvidere, IL to collaborate with cross-functional teams to keep product flow and respond quickly to customer inquiries. You will drive containment, warranty issue resolution, and data-driven improvements across engineering, manufacturing, and supplier quality.

The role emphasizes APQP/PPAP involvement, ISO audits, and leading cross-functional improvement projects to ensure ongoing product compliance and quality performance.

Qualifications

• Bachelor's degree in Engineering is required.
• 5 years’ experience in Quality in manufacturing.
• Experience using continuous improvement tool set.

Responsibilities

• Responsible for customer account for all quality related topics
• Drive urgency to customer issues to lead containment and resolution
• Promote continuous improvement with manufacturing, assembly and engineering teams
• Lead resolution of warranty and quality issues
• Analyze component failure rates and provide feedback to teams
• Lead cross-functional A3 improvement projects
• Manage internal product audits and nonconformance resolution
• Support New Product Introduction and APQP process
• Conduct audits of processes and quality systems (ISO, internal audit)
• Gather data to lead improvements to reduce defects

Skills

Customer focus

Cross-functional leadership

Problem solving

Communication

Lean principles

Education

Bachelor's degree in Engineering

Tools

MS Office

SAP

Job description

Sussex, WI - USA

USA - IL East Peoria

Belvidere, IL - USA

Oshkosh, WI - USA

USA - IL Belvidere

Full time

JR14610

We believe power is a promise - a shared commitment to be there for others when it matters most.

For more than 65 years, we've turned big ideas into solutions that help protect homes, strengthen businesses and build a more resilient, efficient, sustainable energy future.

Ready to Power a Smarter World with us?

The Senior Customer Quality Engineer collaborates with cross-functional teams to keep product flowing successfully and is responsible for providing support to quality engineering improvement projects and interfaces with teams consisting of engineering, manufacturing operations, supplier quality and service engineering to assure ongoing product compliance and control. This role will be responsible for responding with a sense of urgency to customer inquiries, executing inspection plans, quarantine and disposition of product

Roles and Responsibilities:

• Responsible for customer account for all quality related topics
• Drive urgency to customer issues to lead containment and resolution working with cross functional teams and suppliers
• Promote a continuous improvement environment by providing leadership and direction to manufacturing, assembly and engineering teams
• Develop processes internally to meet customer requirements
• Lead resolution of warranty and quality issues
• Analyze component failure rates and provide Manufacturing, Supplier Quality and Engineering with feedback
• Analyze data, identify trends and facilitate cross functional A3 improvement projects
• Direct the overall execution of internal product audits and nonconformance resolution
• Support New Product Introduction and manage qualification of manufacturing through the APQP process
• Conduct and manage audits/assessments of processes and quality systems (ISO, internal audit, etc)
• Gather and analyze product data to lead improvement initiatives to reduce the potential for defects
• Provide direction and assistance to the Quality & Manufacturing team at Generac manufacturing sites for prioritizing actions and tasks of quality initiatives
• Ensure test inspection integrity (MSA/ GR&R)
• Create and deploy standard Generac tools, methodologies and standards

Minimum Qualifications:

• Bachelor's Degree in Engineering
• 5 years’ experience working in Quality in a manufacturing environment and managing of large customer
• Experience using continuous improvement tool set

Preferred Qualifications:

• Certified Quality Engineer
• Certified Six Sigma Green Belt
• Certified Quality Auditor

Knowledge, Skills and Abilities:

• Knowledge of APQP, PPAP procedures, and ISO
• Effective verbal and written communication skills
• Demonstrated problem-solving skills
• Ability to lead, collaborate and work with teams to drive improvements
• Ability to successfully managing shifting deadlines and priorities in a fast-paced environment
• Knowledge of the application and interpretation of manufacturing quality metrics
• Ability to use Microsoft Office Suite and SAP business systems
• Knowledge of Lean principles & improvements
• Ability to implement lean principles and improvements
• Ability to analyze component failure rates and provide Manufacturing, Supplier Quality and Engineering with feedback
• Ability to analyze data, identify trends and facilitate cross functional A3 improvement projects

Physical Demands

While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion the incumbent may be required to stoop, bend or reach above the shoulders. The employee must occasionally lift up to 25 - 50 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision and ability to adjust focus. Occasional travel.

“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.”

We believe power is a promise - a shared commitment to be there for others when it matters most.

For more than 65 years, we've turned big ideas into solutions that help protect homes, strengthen businesses and build a more resilient, efficient, sustainable energy future.

Ready to Power a Smarter World with us?

As one of the leaders and largest suppliers of power generation equipment and technology, the work we do touches millions of lives. Employees at Generac are encouraged to be innovative and are valued as an integral part of our global team. Our challenging goals develop knowledgeable employees dedicated to helping continue Generac’s success. Generac provides individuals the opportunity to work in a fast-paced agile work environment where their work makes a difference in people’s lives and their own.