Senior Customer Project Manager

Schneider Electric; United States; On-site; USD 118,000 - 176,000; Full time

Benefits offered by this job

Medical insurance

Flexible work arrangements

Paid time off

Employee discounts

Job summary

Schneider Electric is seeking a results-driven Project/Program Manager in the United States to oversee complex Prefab Customer orders from initiation through closeout. You will coordinate electrical enclosures, automation, HVAC, and fire and gas systems, managing from order prep to shipment and post-delivery support.

You will lead cross-functional teams, manage risks, maintain schedules, and ensure financial reconciliation while delivering exceptional customer satisfaction.

Qualifications

• Excellent communication skills (written and verbal) including ability to understand complex technical topics.
• Strong leadership, mentoring, and development abilities with delegation of responsibility.
• Proven organizational and time/project management skills.
• Advanced understanding of project management and project finance.
• Ability to build and maintain technical and commercial awareness.

Responsibilities

• Owns project scope, schedule, cost, and contract terms with the customer; acts as lead contact during execution (Initiation).
• Develops project organization, schedule, risk register, and communicates with the customer; coordinates with internal facilities and vendors (Planning).
• Monitors execution of the project order; manages decisions, risks, and change management; ensures cross-functional collaboration (Execution).
• Leads monitor and control of project performance; reports progress to stakeholders; ensures contract administration (Control).
• Leads project closeout including financial reconciliation, site verification, start-up coordination, and lessons learned (Close).
• Uses Schneider Electric product knowledge to understand processes and terminology for effective project management.

Skills

Leadership

Communication

Team building

Project finance

Customer focus

Time management

Problem solving

Cross-functional collaboration

Education

Four-year degree

BS in Engineering

PMP/CPMP/CPMA SE Certification

Tools

Word

Project

Excel

Job description

This position is accountable and responsible for managing from complex Prefab Customer project orders to exceed customer expectations through project execution. This includes initiating, planning, executing, controlling, and closing of customer projects (Customer Project Process).

Individual in this position confirms and manage customer project to deliver an Integrated Package scope of work including, and not limited to Electrical Enclosures (e-Houses) with electrical distribution and automation control systems, HAVC and fire and gas systems, plus additional customer features and services. Manages complete job process from order preparation, thru manufacturing release, product shipment, post shipment support and financial reconciliation utilizing a base knowledge of Schneider Electric products and processes.

1. Takes ownership for validating the project’s scope of work, schedule, cost, and contract terms with the customer, including, risks, technical and commercial elements and becomes lead contact for customer during project execution. (Project Initiation).
2. Develops and maintain project organization, schedule, risk register and communicates with the customer to ensure expectations are being met. Direct engagement with the customer internal manufacturing facilities and third-party vendors. (Project Planning).
3. Monitor the execution of the customer’s project order, verifying execution of the project through kick-off meetings, project schedule, communication to all parties and exchange of technical requirements and project plan information. Manage decision making process towards the best cross-functional compromise and effectiveness. Drives Risk and Change Managements, solves problems with customer interaction that results in positive feedback and improved relationship. (Project Execution)
4. Lead the monitor and control of the performance of the customer’s project through its lifecycle. Key activities include task completion verification, project team monitoring, managing the exchange of project updates across the project team members, schedule reporting, issue resolution, and contract administration. Monitor project progress against the plan and establish regular reports to key stakeholders. Measure and reports project performance indicators (Monitor and Control Project Work)
5. Lead the closeout of the customer’s project to include financial reconciliation, verification of job site equipment arrival, installation and start-up coordination, and training support completion. Point of Contact with the customer, and coordination with support services such as field services, after-shipment support, and training functions. Captures lessons learn and documentation approvals for future projects. (Project Close)
6. Utilizes a base knowledge of Schneider Electric products and their use and demonstrates an understanding of the fundamental knowledge, processes and terminology needed for effective project management

Qualifications:

• Excellent communication skills (written and verbal), including the ability to understand complex technical topics
• Strong leadership skills including, team leading, employee mentoring and development, and the ability to empower others through delegating responsibility.
• Strong interpersonal skills with a desire to work in a team environment
• Proven organizational and time/project management skills
• Advanced understanding of project management and project finance
• Ability to build and maintain technical and commercial awareness
• Ability to define and put in place short and medium term action plans to increase customer satisfaction while improving business growth and efficiency
• Strong organization, planning and customer service skills
• Proficient in Microsoft Office programs including but not limited to, Word, Project, and Excel
• Results oriented, critical thinking and problem-solving skills
• Influence and convince skills
• Decision-making and elevate appropriately when arbitration is required.
• Foster cooperation and people motivation in a multi-cultural environment.
• Conflict management & Stress tolerance
• Adaptability

Education:

• Four-year degree required
• BS degree in an Engineering discipline preferred
• PMP (PMI), CPMP/CPMA SE Internal Certification preferred

Experience:

• Five-Eight years of experience managing projects/program
• Understanding of systems integration, HVAC or other building or electronic control systems is a plus
• Schneider Electric products and Electrical Enclosure integration knowledge is a plus

At Schneider, we believe that every employee is a talent who deserves equal opportunities. This means you matter. Every individual needs to feel valued, supported, and treated fairly to do their best work.

Our Total Rewards is our way of saying: “We see you. We value you”. It’s more than just pay and benefits- it’s a meaningful investment in you. It is designed for you to perform, grow, feel safe, and elevate your potential to shine as an impact maker.

For this U.S. based position, the expected pay range is USD 117,600 - USD 176,400 per year. This pay range includes base pay and short-term incentives. The compensation range for this full-time position applies to candidates located within the United States. Our pay ranges are determined by reviewing roles of similar responsibility and level. Within the pay range, individual pay is determined by several factors including performance, knowledge, job-related skills, experience, and relevant education or training.

Schneider Electric is there when it matters most to you

Our Total Rewards package outlines all the benefits and support you’ll enjoy as part of the Schneider Electric team:

Care for Yourself and Your Family.

• medical (with member reward points)
• dental
• vision
• basic life insurance
• Benefit Bucks
• flexible work arrangements
• paid family leaves
• well-being programs
• 12 holidays per year
• 15 days of paid time off per year

Invest and Plan Your Future.

• base salary
• incentives
• company share ownership
• 401(k) with match

Grow Your Skills and Career.

• performance discussions
• global opportunities
• the Schneider Career Hub
• learning platforms like Coursera

Team Up in the Workplace.

• collaboration
• recognition
• sharing your voice
• inclusive workplace

Support Your Community.

• volunteer leave
• programs with the Schneider Electric Foundation
• youth education initiatives
• military leave benefits

If you believe this job posting is not compliant with applicable state pay transparency laws in the U.S., please notify the Company as soon as possible upon discovery by completing this form Job Posting Compliance Form.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

€40 billion global revenue +9% organic growth 150 000+ employees in 100+ countries

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.