Senior Customer Program Manager

Clutch Canada; Mountain View (CA); On-site; USD 182,000 - 245,000; Full time

Benefits offered by this job

Very competitive compensation

Exceptional benefits: Medical, Dental, Vision, and more

Unlimited PTO

Job summary

A leading technology firm in Mountain View is seeking a Senior Customer Program Manager to oversee program deliverables and serve as the primary contact for key accounts. The ideal candidate will have extensive experience in automotive or industrial markets, outstanding interpersonal skills, and a proven ability to manage customer relationships effectively. Competitive salary and exceptional benefits package included.

Qualifications

• Three to five years of experience in business development/sales, automotive program management, account management or customer success.
• Willingness and ability to travel to support customers onsite.

Responsibilities

• Work collaboratively with sales and technical leads to deliver results.
• Communicate effectively with both internal and external senior managers.
• Develop and assemble customer facing technical content.

Skills

Working knowledge of automotive and/or industrial product development

Ability to work effectively across multiple departments

Outstanding interpersonal skills

Analytical and process-oriented mindset

Job description

About us

Aeva’s mission is to bring the next wave of perception to a broad range of applications from automated driving to industrial robotics, consumer electronics, consumer health, security, and beyond. Aeva is transforming autonomy with its groundbreaking sensing and perception technology that integrates all key LiDAR components onto a silicon photonics chip in a compact module. Aeva 4D LiDAR sensors uniquely detect instant velocity in addition to 3D position, allowing autonomous devices like vehicles and robots to make more intelligent and safe decisions.

Role Overview

The Senior Customer Program Manager is responsible for facilitating all program deliverables and serves as the day-to-day contact for key accounts, building trust and rapport while identifying and documenting areas of opportunity and highlighting best practices.

What you’ll be doing

• Work collaboratively with sales and technical leads to divide and conquer both strategic and tactical actions with key accounts
• Interface with assigned customers to distill requirements, requests, and issues into actionable tasks for the greater cross functional teams
• Own weekly customer meetings, notes, presentations, and follow up on key programs
• Communicate effectively with both internal and external senior managers to better understand customer needs and share learnings
• Provide guidance on responses, deliverables, and proposals based on strong working relationships with assigned accounts
• Tracks status to customer deliverables and take ownership of meeting and exceeding expectations
• Develop and assemble customer facing technical / engineering content including: presentations, RFI and RFQ responses, and other customer-requested data or analysis

What you have

• Working knowledge of automotive and/or industrial product development cycles, supply chain interdependencies and commercial terms impacting revenue recognition
• Ability to work effectively across multiple departments in a deadline-driven environment
• Understanding of how to prioritize, elevate, and gain buy in from key stakeholders to quickly drive customer issues to effective resolutions
• Experience successfully managing rigorous customers in automotive and industrial markets in competitive, dynamic, and fast growing automation.
• Outstanding interpersonal skills, with the ability to influence customers at multiple levels with a desire and talent to collaborate with diverse and remote teams and resources
• Analytical and process-oriented mindset
• Three to five years of experience in business development/sales, automotive program management, account management or customer success
• Willingness and ability to travel to support customers onsite, and to participate in frequent early morning meetings with customers based in European time zone

What's in it for you

• Be part of a fast-paced and dynamic team
• Very competitive compensation and meaningful stock grants
• Exceptional benefits: Medical, Dental, Vision, and more
• Unlimited PTO: We care about results, not punching timecards

$182,000 - $245,000 a year Salary pay ranges are determined by role, level, and location. Within the range, the successful candidate’s starting base pay will be determined based on factors including job-related skills, experience, certifications, qualifications, relevant education or training, and market conditions. These ranges are subject to change in the future.

Depending on the position offered, equity, bonus, and other forms of compensation may be provided as part of a total compensation package, in addition to comprehensive medical, dental, and vision coverage, pre-tax commuter and health care/dependent care accounts, 401k plan, life and disability benefits, flexible time off, paid parental leave, and 11 paid holidays annually.