Senior Customer Manager

Dow Inc.; Folcroft (Delaware County); Hybrid; USD 120,000 - 160,000; Full time

Benefits offered by this job

Competitive base pay + bonus

Comprehensive benefits

Employee stock purchase opportunities

Relocation assistance not offered

Job summary

Dow Consumer Solutions is seeking a Senior Customer Manager to oversee regional/global brand-owner relationships, manage direct accounts, and lead sales plans. You will collaborate with TS&D and Marketing to build a robust pipeline and drive growth across multiple East Coast locations and beyond.

The role requires strong leadership, negotiation, and analytical skills, with travel as needed and a focus on delivering customer value and cross-business opportunities.

Qualifications

• Bachelor's degree or military degree equivalence at/above US E5 or Canadian rank.
• Minimum 7 years of relevant working experience.
• Ability to work legally in the United States; no visa sponsorship is available.

Responsibilities

• Manage account portfolio and implement account plans.
• Lead and coordinate customer relationships.
• Develop and execute sales/marketing plans to deliver value and volume.
• Collect and use market intelligence to shape plans.
• Lead negotiations and implement price changes.
• Collaborate with cross-functional stakeholders to improve CX.

Skills

Business acumen

Communication

Negotiation

Interpersonal effectiveness

Influencing skills

Analytical thinking

Education

Bachelor's degree or military equivalent at US E5/Canadian rank

Tools

CRM

DSR

CMT

Smart Pricing

Job description

At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet.

Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration.If you’re looking for a challenge and meaningful role, you’re in the right place.

About you and this role

Dow Consumer Solutions has an exciting opportunity for a Senior Customer Manager! This position can be located at the following locations:

• Midland, MI
• Houston, TX
• Collegeville, PA
• Marietta, GA
• Virtually on the East Coast

In this role, you will be responsible for managing the regional and cross business aspects of a key global brand owner relationship focused in personal care. You will also be responsible to manage other direct accounts of various sizes. You will be charged to develop and deliver the sales plan each year, understand Dow’s portfolio and strengths to enable your explorations, uncover new opportunities, and work closely with TS&D and Marketing to build a pipeline of both technical and commercial opportunities. You will manage many stakeholders and deliverables, and lead cross-functional teams. While the scope of the role is regional, it may include certain global negotiations or projects.

Responsibilities

• Manage account portfolio - prepare and implement account plans.
• Lead and coordinate customer relationships.
• Develop and execute sales/marketing plan, delivering both value and volume.
• Collect and utilize market intelligence to shape sales/marketing plan.
• Lead/conduct negotiations and implement price changes.
• Collaborate with other function(s) stakeholders to deliver improving CX results.
• Use CRM, DSR, CMT, Smart Pricing at “expert” level.
• Deliver growth, including cross business opportunities.
• Understand short vs long term trade offs and is able to articulate them for win solutions.
• Coach and mentor junior employees.

Qualifications

• A minimum of a bachelor’s degree or relevant military degree equivalence at or above a U.S. E5 or Canadian Petty Officer 2nd Class or Sergeant ranking.
• A minimum of 7 years of relevant working experience.
• A minimum requirement for these U.S. based positions is the ability to work legally in the United States. No visa sponsorship/support is available, including for any type of U.S. permanent residency (green card) process.

Skills

• Business Acumen: strong business acumen and ability to clearly communicate financial trade offs.
• Communication: Strong written and verbal communication skills.
• Negotiation: Self-starter with a strong bias for action and negotiating skills.
• Interpersonal Effectiveness: Demonstrates the ability to build and maintain strong, productive relationships with customers, colleagues, and cross-functional stakeholders.
• Influencing Skills: Leadership skills to work cross-functionally and ability to successfully drive initiatives/issues through influence.
• Analytical Thinking: Project management skills, business acumen, and strategic / analytical thinking capability.

Additional Notes

• Relocation assistance is not available for these positions.
• This position may require travel based on business needs. Travel frequency and duration may vary and specific expectations will be discussed as business requirements evolve.

Benefits – What Dow offers you

We invest in you.

Dow invests in total rewards programs to help you manage all aspects of you: your pay, your health, your life, your future, and your career. You bring your background, talent, and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing.

Here are just a few highlights of what you would be offered as a Dow employee:

• Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives.
• Benefits and programs to support your physical, mental, financial, and social well-being, to help you get the care you need...when you need it.
• Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning, and educational resources to help you achieve your long term financial-goals.
  • Employee stock purchase programs (availability varies depending on location).
• Student Debt Retirement Savings Match Program (U.S. only).
  • Dow will take the value of monthly student debt payments and apply them as if they are contributions to the Employees’ Savings Plan (401(k)), helping employees reach the Company match.
• Robust medical and life insurance packages that offer a variety of coverage options to meet your individual needs. Travel insurance is also available in certain countries/locations.
• Opportunities to learn and grow through training and mentoring, work experiences, community involvement and team building.
• Workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs.
• Competitive yearly vacation allowance.
• Paid time off for new parents (birthing and non-birthing, including adoptive and foster parents).
• Paid time off to care for family members who are sick or injured.
• Paid time off to support volunteering and Employee Resource Group’s (ERG) participation.
• Wellbeing Portal for all Dow employees, our one-stop shop to promote wellbeing, empowering employees to take ownership of their entire wellbeing journey.
• On-site fitness facilities to help stay healthy and active (availability varies depending on location).
• Employee discounts for online shopping, cinema tickets, gym memberships and more.
• Additionally, some of our locations might offer:
  • Transportation allowance (availability varies depending on location)
  • Meal subsidiaries/vouchers (availability varies depending on location)
  • Carbon-neutral transportation incentives e.g. bike to work (availability varies depending on location)

Join our team, we can make a difference together.

About Dow

Dow (NYSE: DOW) is one of the world’s leading materials science companies, serving customers in high-growth markets such as packaging, infrastructure, mobility and consumer applications.Our global breadth, asset integration and scale, focused innovation, leading business positions and commitment to sustainability enable us to achieve profitable growth and help deliver a sustainable future. We operate manufacturing sites in 30countries and employ approximately36,000 people. Dow delivered sales of approximately$43 billionin 2024. References to Dow or the Company mean Dow Inc. and its subsidiaries. Learn more about us and our ambition to be the most innovative, customer-centric, inclusive and sustainable materials science company in the world by visitingwww.dow.comopens in a new tab.

As part of our dedication to inclusion, Dow is committed to equal opportunities in employment. We encourage every employee to bring their whole self to work each day to not only deliver more value, but also have a more fulfilling career. Further information regarding Dow's equal opportunities is available on www.dow.comopens in a new tab.

Dow is an Equal Employment Opportunity employer and is committed to providing opportunities without regard for race, color, religion, sex, including pregnancy, sexual orientation, or gender identity, national origin, age, disability and genetic information, including family medical history. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may call us at 1-833-My Dow HR (833-693-6947) and select option 8.