Senior Customer Engineer, Territory - North East

Cloudflare; New York (NY); On-site; USD 202,000 - 278,000; Full time

Benefits offered by this job

Health Insurance

401(k) Plan

Equity

Job summary

Cloudflare in New York is seeking a Customer Engineer to be the technical advocate across the customer journey, from discovery to adoption and expansion. You will partner with Account Executives to design bespoke architectures and deliver PoCs across Security, Networking and Developer Platforms.

The role emphasizes AI-augmented workflows to reduce admin toil, high‑value architectural work, and measurable business outcomes.

Qualifications

• Experience in a customer-facing technical role, such as Solutions Engineering or Sales Engineering.
• Broad technical acumen across web security, networking, cloud infrastructure, and modern developer platforms.
• Proven track record in a quota-bearing or revenue-aligned environment.
• Excellent presentation and stakeholder management, bridging technical details with C-level business strategy.

Responsibilities

• Lead technical discovery with Account Executives and build bespoke architectures for customers.
• Oversee customer onboarding, technical health, risk management, and expansion strategy.
• Drive quarterly business reviews to translate platform capabilities into ROI for executives.
• Act as a trusted advisor throughout the customer lifecycle from onboarding to renewal and expansion.
• Utilize AI-augmented workflows to automate routine tasks and focus on high-value advisory.

Skills

Customer-facing

Solutions Engineering

Commercial mindset

Communication

Job description

About Us

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.

At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a “normalized” problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in.

Available Location:

• New York

About the Role

At Cloudflare, we are on a mission to help build a better Internet. As the architecturalcomplexity of enterprise solutions scales, we are evolving how we partner with our customers. TheCustomer Engineer (CE) represents the core driver of our technical go‑to‑market strategy: a trustedadvisor who owns the technical relationship from the initial discovery phase through to long‑termadoption and ongoing account expansion.

Sitting within the GTM organization and reporting to the Regional Customer Engineering Leader, youwill not hand off your customers once an initial agreement is reached. Instead, you will operate as aquota‑carrying technologist, utilizing AI‑augmented workflows to eliminate administrative toil so youcan focus on high‑value architectural design and driving measurable business outcomes across theentire customer journey.

Responsibilities

• Technical Validation : Partner closely with Account Executives to lead technical discovery, build bespoke architectures, and deliver compelling product demonstrations and Proof of Concepts (PoCs) across Cloudflare’s portfolio (Security, Networking and Developer Platforms).
• Customer Adoption & Value Realization : Lead and/or provide oversight to technicalonboarding and implementation, serving as the primary executive and engineering contactfor the customer. You will partner with Account Executives to own discovery, demos, onboarding, technical health, risk, and expansion strategy. You will proactively monitor dynamic customer health scores and telemetry to ensure rapid time-to-value and resolve integration bottlenecks.
• Commercial Accountability & Expansion : Carry a variable quota tied directly to new business acquisition and/or ongoing account growth. You will be commercially accountable for ensuring deep platform adoption, retaining revenue, and identifying strategic cross‑sell and up‑sell opportunities based on product usage data. Lead technical Quarterly Business Reviews (QBRs) to translate platform capabilities into return on investment for C-level executives.
• Trusted Advisory : Act as a trusted technical advisor throughout the entire customer lifecycle, maintaining a continuous, deep relationship with key stakeholders from initial onboarding through maturity, renewal, and expansion.
• AI Orchestration & Workflow Automation : Act as an “AI‑Augmented” engineer. Leverage AI agents and internal platforms to automate routine tasks such as RFP/Security Questionnaire responses, sandbox provisioning, and basic telemetry monitoring, reclaiming your time for strategic customer advisory.

Minimum Qualifications

• Experience : Experience in a customer‑facing technical role, such as Solutions Engineering, Customer Engineering, Sales Engineering, or as a Forward Deployed Engineer (years of experience required will vary based on Associate, Senior, Staff, or Principal leveling).
• Technical Acumen : Broad technical expertise spanning web security, networking (routing,DNS, DDoS mitigation), cloud infrastructure, enterprise architecture, and modern developer platforms (serverless, edge computing, API‑driven workflows).
• Commercial Mindset : Proven track record of operating in a quota‑carrying or revenue‑aligned environment, with a strong understanding of SaaS metrics, business value translation, and enterprise sales cycles.
• Communication : Exceptional presentation and stakeholder management skills, capable of bridging the gap between deep technical implementation details and high‑level C‑suite business strategy.

Compensation

This role features a competitive base salary and a variable commission structure tied directly to the successful execution of full‑lifecycle commercial targets, including new business acquisition, ongoing adoption milestones, and overall account expansion.

Compensation may be adjusted depending on work location. This role is eligible to earn incentive compensation under Cloudflare’s Sales Compensation Plan. The estimated annual salary range includes the on‑target incentive compensation that may be attained in this role under the Sales Compensation Plan.

For New York based hires: Estimated annual salary of $202,000 - $278,000

Equity

This role is eligible to participate in Cloudflare’s equity plan.

Benefits

Cloudflare offers a complete package of benefits and programs to support you and your family. Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun! The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.

Health & Welfare Benefits

• Medical/Rx Insurance

• Dental Insurance

• Vision Insurance

• Flexible Spending Accounts

• Commuter Spending Accounts

• Fertility & Family Forming Benefits

• On‑demand mental health support and Employee Assistance Program

• Global Travel Medical Insurance

Financial Benefits

• Short and Long Term Disability Insurance
• Life & Accident Insurance
• 401(k) Retirement Savings Plan
• Employee Stock Participation Plan

Time Off

• Flexible paid time off covering vacation and sick leave
• Leave programs, including parental, pregnancy health, medical, and bereavement leave

What Makes Cloudflare Special?

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: Since 2014, we’ve equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers–at no cost.

Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we’ve provided services to more than 425 local government election websites in 33 states.

1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy‑centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer‑focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you’d like to be a part of? We’d love to hear from you!

Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in‑person interview within one of the Cloudflare Offices or Cloudflare Hubs. More details about this will be available at that stage of the interview process.

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person’s, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e‑mail at [e-mail] or via mail at 101 Townsend St. San Francisco, CA 94107.