Senior Customer Engineer, Majors - Detroit, MI

Cloudflare; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

Cloudflare is seeking a Customer Engineer to drive the technical go-to-market strategy for enterprise clients. You will bridge technical strategy with business value, guiding customers from validation through onboarding, deployment, and lifecycle expansion.

You’ll operate as a quota-bearing technologist, using AI-augmented workflows to minimize admin toil while focusing on high-value architecture and outcomes.

Responsibilities

• Lead technical validation and discovery with Account Executives to capture business requirements and map customer needs to Cloudflare architectures.
• Define success criteria, PoC plans, and evaluations for complex deployments.
• Provide architectural diagrams and demonstrations showing how Cloudflare delivers performance, security, and reliability.

Skills

Cloudflare products

Solution architecture

Pre-sales

Tools

DNS

CDN

Zero Trust

Network Security

Job description

About Us

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world\u2019s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine\u2019s Top Company Cultures list and ranked among the World\u2019s Most Innovative Companies by Fast Company. At Cloudflare, we\u2019re not looking for people who wait for a polished roadmap; we\u2019re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you\u2019re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you\u2019ll fit right in.

Available Location: Detroit, MI

About Us

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world\u2019s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine\u2019s Top Company Cultures list and ranked among the World\u2019s Most Innovative Companies by Fast Company. We\u2019re not looking for people who wait for a polished roadmap; we\u2019re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you\u2019re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you\u2019ll fit right in.

What you will do as a Customer Engineer

The Customer Engineer (CE) is the core driver of our technical go-to-market strategy: a trusted technical advisor and primary architect of the customer journey. You will bridge the gap between technical strategy and business value—guiding enterprise clients from initial pre-sales technical validation through onboarding, deployment architecture, and full lifecycle expansion. Sitting within the GTM organization and reporting to a Customer Engineering Leader, you will not hand off your customers once an initial agreement is reached. Instead, you will operate as a quota-carrying technologist, leveraging AI-augmented workflows to eliminate administrative toil so you can focus on high-value architectural design and driving measurable business outcomes across the entire customer journey.

Key Responsibilities

Technical Validation: Partner closely with Account Executives to lead technical deep-dive discovery, capture business requirements, and map complex customer infrastructure - DNS, CDN, Zero Trust, Network Security, Workers - to fit-for-purpose Cloudflare architectures and bespoke solutions. Define, scope, success criteria, and technical evaluations plans for Proof of Concepts (PoCs) and Technical Validations. Deliver tailored technical presentations, architectural diagrams, and demonstrations that show how Cloudflare solves specific performance, security, and reliability challenges. Proactively address complex technical objections, security compliance questions, and edge-case architectural requirements during the sales cycle. Take accountability for a suitable solution deployment strategy (Customer, Partner or Cloudflare Professional services) being an integral part of all proposals.

Customer Adoption & Value Realization

Provide oversight to technical onboarding and implementation, but not execute the implementation, serving as…