Senior Customer Engineer - AI-Driven Technical Advisor

United States Digital Space LLC; United States; Hybrid; USD 244,000 - 336,000; Full time

Benefits offered by this job

Health & Welfare Benefits

401(k) Retirement Savings Plan

Employee Stock Participation Plan

Flexible Paid Time Off

Job summary

United States Digital Space LLC in San Francisco, CA is seeking a Customer Engineer to lead the technical go-to-market strategy as a trusted advisor across the customer journey.

You will own discovery, demos, onboarding, health, expansion, and quarterly business reviews, leveraging AI-augmented workflows to reduce toil and drive measurable outcomes for enterprise customers.

This role offers a competitive base and commission, with Bay Area salaries estimated at $244,000 to $336,000 per year.

Qualifications

• Experience in a customer-facing technical role such as Solutions Engineering or Sales Engineering.
• Broad technical expertise spanning web security, networking, cloud infrastructure and enterprise architecture.
• Proven ability to operate in a quota-carrying environment and translate business value.
• Excellent presentation and stakeholder management skills at C-suite level.

Responsibilities

• Lead technical discovery with Account Executives and deliver demos and PoCs across security, networking and developer platforms.
• Oversee onboarding, technical health, risk and expansion strategy for assigned customers.
• Own quarterly business reviews to translate platform capabilities into ROI for executives.
• Act as trusted advisor throughout the customer lifecycle from onboarding to renewal and expansion.
• Leverage AI-augmented workflows to automate routine tasks and focus on strategic advisory.

Skills

Customer-facing role

Technical acumen

Commercial mindset

Communication

Job description

United States Digital Space LLC in San Francisco, CA is seeking a Customer Engineer to lead the technical go-to-market strategy as a trusted advisor across the customer journey.

You will own discovery, demos, onboarding, health, expansion, and quarterly business reviews, leveraging AI-augmented workflows to reduce toil and drive measurable outcomes for enterprise customers.

This role offers a competitive base and commission, with Bay Area salaries estimated at $244,000 to $336,000 per year.