Senior Customer Development Manager (Walmart)

Nestlé S.A.; Rogers (AR); On-site; USD 100,000 - 150,000; Full time

Job summary

Nestlé Health Science seeks a Senior Customer Development Manager to lead Walmart and Sam’s Club sales strategy and execution. You will drive category growth, develop retailer relationships, and manage cross-functional collaboration to optimize forecasts and promotions.

The role requires strategic vision, strong communication, and a track record in consumer goods sales within grocery/mass channels. Prior experience with syndicated data and Retail Link is preferred.

Qualifications

• Bachelor's degree in business or related field preferred.
• 7+ years sales experience with 4 years managing strategic FDM customers.
• Retail, Grocery, Drug or Mass retail channel experience required, Walmart/Sam’s Club preferred.
• Experience using syndicated data to set pricing and promos to grow sales and market share.
• Proficient in Retail Link and Scintilla.

Responsibilities

• Lead annual strategic plans with customers to drive category growth and sales.
• Develop winning relationships throughout retailer ecosystems.
• Identify opportunities for growth with off-shelf displays and distribution gains.
• Coordinate with cross-functional teams (Customer Strategy, Category Management, Finance, Demand Planning).
• Maintain understanding of customer go-to-market models and priorities.
• Educate partners on products, goals, and success measures.
• Lead customer presentations showcasing innovation and promotions.
• Manage day-to-day business with customers and internal teams (item setup, e-commerce support, inventory).
• Develop and input monthly forecasts; track shipments and inventory; identify risks and opportunities.

Skills

Project Management

Relationship Management

Organizational Skills

Communication

P&L Management

Negotiation

Forecasting

Leadership

Education

Bachelor's degree in business or related field

Tools

Retail Link

Scintilla

Job description

Senior Customer Development Manager (Walmart)

At Nestlé Health Science, we believe that nutrition, science, and wellness must merge, not collide. Here, we embrace the intrinsic connections of these three pillars, harnessing their collective strength to empower healthier lives. Our broad product portfolio includes renowned brands like Garden of Life®, Nature's Bounty®, Vital Proteins®, Orgain®, Nuun®, BOOST®, Carnation Breakfast Essentials®, Peptamen®, Compleat Organic Blends®, and more. We also have extensive pharmaceutical expertise, offering innovative medicines that aim to prevent, manage, and treat gastrointestinal and metabolic-related diseases.

At Nestlé Health Science, we bring our best for better lives. Our people are challenged to bring fresh, diverse views and make bold moves to empower healthier lives through nutrition. We know brilliant ideas can come from anyone, anywhere. Here we embrace the entrepreneurial spirit and collaborate with teams that champion focused and forward thinking. We are committed to fostering professional growth and celebrating the achievements of our people along the way. We offer dynamic career paths, robust development, opportunities to learn from talented colleagues around the globe, and benefits that support physical, financial, and emotional wellbeing.

Join us to innovate for impact and reimagine the future of health and nutrition for patients and consumers.

POSITION OVERVIEW:

The Senior Customer Development Manager is responsible for the functional management, leadership, and execution of all sales related activities for Walmart and Sam’s Club. The individual will support the team with Nestle’s Co. systems (Osprey) and with customers systems.

KEY RESPONSIBILITIES:

• Lead annual strategic plans with customers to drive category growth and sales.
• Develop winning relationships throughout retailer ecosystems.
• Identify new opportunities for growth with a strong focus on exceeding performance goals through off-shelf displays, distribution gains, and other growth initiatives.
• Establish strong, collaborative relationships with internal cross-functional teams, including Customer Strategy, Category Management, Finance, and Demand Planning.
• Maintain a detailed understanding of the customer's go-to-market model, including key priorities, competitive position, behaviors, and strategies.
• Educate our business partners on our products, retail goals, and measures of success.
• Lead and deliver customer presentations that showcase innovation, shelf positioning, promotional opportunities, and other key initiatives.
• Manage day-to-day business in partnership with customers and internal teams, including item setup, maintenance, e-commerce/omnichannel support, and inventory management.
• Develop and input accurate monthly forecasts to improve forecast accuracy and efficiencies by tracking shipments, consumption trends, and inventory changes. Proactively identify risks and opportunities that may impact monthly and annual forecasts.

EXPERIENCE AND EDUCATION REQUIREMENTS:

• Bachelor's degree in business or related field preferred.
• At least 7 years sales experience is preferred with 4 years managing strategic FDM customers.
• Sales experience in the Grocery, Drug and/or Mass retail channel(s) is required, Walmart and Sam’s Club experience preferred.
• Experience in consumer goods and Vitamins and supplements is preferred.
• Prior experience using syndicated data to determine customer needs and establish the most effective pricing and promotional activities that will increase sales and market share for the company and its customers.
• Proficient in Retail Link and Scintilla.

SKILLS:

• Knowledge regarding Project Management, and experience with setting up and managing projects in a complex, fast-moving environment.
• Knowledge regarding relationship management, experience and mindset to work with partners in building initiatives that deliver on goals.
• Ability to manage multiple priorities and multiple brands/categories.
• High level of organizational skills, good written and oral communication skills.
• Ability to work independently and meet deadlines.
• Must be able to multi-task and follow-up when responses are needed.
• Deep understanding of the assigned Customer and how to develop demand creation plans.
• The ability to utilize creativity and push beyond the obvious, comfortable going into "unchartered" territory.
• Problem solver with a solutions oriented mindset.
• Must be a dynamic leader who can push past obstacles and overcome objections.
• Must be an articulate communicator who can quickly synthesize data.
• P&L management and strong financial acumen.

#LI-EF1

It is our business imperative to remain a very inclusive workplace.
To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestlé. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestlé seeks such skilled and qualified individuals to share our mission where you’ll join a cohort of others who have chosen to call Nestlé home.

The Nestlé Companies are equal employment opportunity employers. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status or any other characteristic protected by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at [e-mail] or please dial 711 and provide this number to the operator: 1-800-321-6467.

This position is not eligible for Visa Sponsorship.