Senior Customer AI Engineer

Nebius Group; United States; Remoto; USD 210.000 - 262.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

401(k) plan

Parental leave

Remote work reimbursement

Disability & life insurance

Descrizione del lavoro

Nebius is seeking a Senior Customer AI Engineer to join the Token Factory team and help customers scale AI workloads on Nebius infrastructure. You will work at the intersection of engineering, delivery, and customer success to ensure what was promised works reliably in production.

You will collaborate with customer engineering teams, Solution Architects, and Product/Infrastructure teams to drive stable, performant deployments with cost efficiency.

Competenze

• Practical knowledge of inference frameworks (e.g. vLLM, TensorRT, or similar).
• Solid understanding of cloud/infrastructure systems and distributed, high-load applications.
• Experience working directly with technical customers and communicating complex topics clearly.
• Strong ownership, execution, and ability to manage multiple customers and priorities.

Mansioni

• Own the production journey from PoC to production and ensure workloads are deployed, stable, and scalable.
• Understand customer architectures and use cases; monitor and improve performance, cost efficiency, and reliability.

Conoscenze

Inference frameworks

Cloud/infrastructure

Distributed systems

AI/ML workloads

Performance troubleshooting

Customer-facing

Ownership mindset

Descrizione del lavoro

About Nebius:

Nebius is leading a new era in cloud infrastructure for the global AI economy. We are building a full-stack AI cloud platform that supports developers and enterprises from data and model training through to production deployment, without the cost and complexity of building large in‑house AI/ML infrastructure.

Built by engineers, for engineers. From large-scale GPU orchestration to inference optimization, we own the hard problems across compute, storage, networking and applied AI.

Listed on Nasdaq (NBIS) and headquartered in Amsterdam, we have a global footprint with R&D hubs across Europe, the UK, North America and Israel. Our team of 1,500+ includes hundreds of engineers with deep expertise across hardware, software and AI R&D.

The role

We're looking for a Senior Customer AI Engineer who will join our Token Factory team to help our customers successfully transition from proof-of-concept to production and scale their AI workloads on Nebius infrastructure.

This role sits at the intersection of engineering, delivery, and customer success –ensuring that what was promised during pre-sales actually works reliably in production.You will work closely with customer engineering teams, Solution Architects, andProduct/Infrastructure teams to drive stable, performant, and cost-efficientdeployments.

This role is NOT:

• A sales role (though you will support expansion through value)
• A pure support role (you won't just react to tickets)
• A solution architect role (you won't design systems from scratch)

You're welcome to work remotely from the United States.

Your responsibilities will include:

Own the production journey

• Lead the transition from PoC to production
• Ensure customer workloads are deployed, stable, and scalable
• Drive time-to-production and time-to-value

Ensure technical success in production

• Understand customer architectures and use cases
• Monitor and improve:
  - performance (latency, throughput)
  - cost efficiency
  - reliability
• Identify and resolve bottlenecks proactively

Act as a trusted technical partner

• Work directly with customer engineering teams
• Provide guidance on best practices and optimisation
• Translate technical challenges into actionable solutions

Manage risks and incidents

• Act as a primary technical contact for production issues
• Coordinate with internal teams to resolve incidents
• Communicate clearly during high-pressure situations

Drive continuous improvement

• Identify opportunities to optimise and expand usage
• Provide structured feedback to Product and Infrastructure teams
• Help shape better solutions based on real customer needs

We expect you to have:

Technical background

• Practical knowledge of inference frameworks (e.g. vLLM, TensorRT, or similar)
• Solid understanding of:
  - cloud or infrastructure systems
  - distributed systems or high-load applications
  - AI/ML workloads (LLMs, inference, etc.) is a strong plus
• Ability to troubleshoot and reason about system performance

Customer-facing experience

• Experience working directly with technical customers (e.g. engineers, ML teams)
• Ability to communicate complex topics clearly and effectively

Ownership & execution

• Strong sense of ownership – you drive outcomes, not just tasks
• Ability to manage multiple customers and priorities
• Structured, proactive, and solution-oriented mindset

It will be an added bonus if you have:

• Experience with GPU workloads or AI infrastructure
• Background in solutions engineering, SRE, or technical support in B2B environments

Key employee benefits in the US:

• Health insurance:100% company-paid medical, dental, and vision coverage for employees and families.
• 401(k) plan:Up to 4% company match with immediate vesting.
• Parental leave:20 weeks paid for primary caregivers, 12 weeks for secondary caregivers.
• Remote work reimbursement:Up to $85/month for mobile and internet.
• Disability & life insurance: Company-paid short-term, long-term and life insurance coverage.

Pay Transparency

We offer competitive compensation and benefits packages. Actual compensation will be determined based on job-related factors, including experience, skills, qualifications, the level at which the candidate is hired, and geographic location, consistent with applicable law.

Base Compensation Range

$209,800 — $262,200 USD

Benefits & Perks:

• Competitive compensation
• Career growth and learning opportunities
• Flexibility and ownership
• Collaborative and innovative culture
• Opportunity to work on impactful AI projects
• International environment and talented teams

What's it like to work at Nebius:

Fast moving- Bold thinking- Constant growth- Meaningful impact- Trust and real ownership- Opportunity to shape the future of AI

Equal Opportunity Statement:

Nebius is an equal opportunity employer. We are committed to fostering an inclusive and diverse workplace and to providing equal employment opportunities in all aspects of employment. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, ancestry, age, disability, genetic information, marital status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law.

Applicants must be authorized to work in the country in which they apply and will be required to provide proof of employment eligibility as a condition of hire.

If you need accommodations during the application process, please let us know.