Senior Customer Accounts & Logistics Coordinator

TriMas Corporation; Auburn (IN); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical Insurance and Prescription Dr

Dental Insurance

Vision Insurance

Flexible Spending Accounts

Life Insurance

Short-Term Disability

Long-Term Disability Insurance

Employee Assistance Plan (EAP)

Paid Time Off (may include vacation)

Retirement Program

Other Voluntary Benefits

Job summary

TriMas Packaging LLC in Auburn, IN is seeking a Customer Account Specialist to serve as the main liaison between customers and internal teams. You will manage orders, coordinate with Sales, Engineering, Operations, Quality, Supply Chain, and Finance to ensure a seamless order lifecycle and exceptional service.

The role requires on-site presence at the Auburn, IN location. The ideal candidate will have 2–5 years of related experience in a manufacturing setting, strong Excel and ERP skills, and a

Qualifications

• Bachelor's degree preferred, or equivalent combination of education and experience.
• 2-5 years of experience in Customer Service, Sales Support, Account Management, Marketing, Supply Chain, or a related field.
• Experience in a manufacturing environment preferred.
• Proficiency with Microsoft Excel and Microsoft Office applications.
• Experience with ERP systems (Syteline or equivalent preferred).
• Strong customer service and relationship management skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent organizational, analytical, and problem-solving skills.
• Strong written and verbal communication skills.
• Project management and coordination experience preferred.
• Continuous improvement mindset with attention to detail and compliance.
• Ability to work independently and collaboratively across departments.
• Demonstrated professionalism, initiative, and accountability.

Responsibilities

• Serve as the primary point of contact for assigned customer accounts.
• Manage customer orders from receipt through delivery and invoicing.
• Communicate with customers via phone and email to process orders, provide updates, and resolve issues.
• Coordinate order entry and demand management across TriMas Packaging manufacturing locations.
• Partner with scheduling and operations teams to ensure production plans align with customer requirements.
• Maintain accurate order status, backlog dates, and delivery commitments within established timelines.
• Coordinate freight bookings and logistics activities to support on-time delivery.
• Provide freight quotations and shipping information to customers.
• Create and distribute proforma invoices and support invoicing activities.
• Prepare standard product quotations and support pricing activities.
• Coordinate new item setup, sample requests, pre-production orders, and tooling orders.
• Partner with Engineering and Technical Sales teams to support drawing requests, product specifications, and new product introductions.
• Ensure customer part numbers, product specifications, and ERP data are maintained accurately.
• Support color matching, artwork approvals, and decorated product requirements as applicable.
• Work closely with Sales teams to understand customer needs, identify growth opportunities, and support business development initiatives.
• Manage customer concerns and non-conformance issues, coordinating corrective actions and timely communication.
• Facilitate effective communication between customers and internal departments.
• Maintain a strong understanding of company systems, processes, quality standards, and customer requirements.
• Continuously seek opportunities to improve customer satisfaction, service efficiency, and internal processes.
• Support team members by sharing best practices and contributing to a collaborative work environment.
• Represent TriMas Packaging professionally in all customer and internal interactions.
• Perform other duties as assigned.

Skills

Customer service

Account management

Communication

Organizational skills

Problem solving

Education

Bachelor's degree

Tools

ERP systems (Syteline)

Microsoft Excel

MS Office

Job description

TriMas Packaging LLC in Auburn, IN is seeking a Customer Account Specialist to serve as the main liaison between customers and internal teams. You will manage orders, coordinate with Sales, Engineering, Operations, Quality, Supply Chain, and Finance to ensure a seamless order lifecycle and exceptional service.

The role requires on-site presence at the Auburn, IN location. The ideal candidate will have 2–5 years of related experience in a manufacturing setting, strong Excel and ERP skills, and a