Senior CSM Lead: Premier Accounts & AI Transformation

Relativity; New Mexico; Híbrido; USD 100.000 - 150.000; Jornada completa

Descripción de la vacante

Relativity is seeking a Lead Customer Success Manager who oversees Premier Tier accounts, guiding AI adoption and change management while coaching the broader CSM team.

You will orchestrate cross-functional account teams, drive renewal business cases, and deliver executive‑level business reviews with measurable impact.

Strong experience in legal technology, enterprise relationships, and strategic influence is required; remote/hybrid work is available with competitive compensation.

Formación

• 7–10 years in Customer Success, Consulting, or Strategic Account Management with demonstrable ownership of enterprise or premier‑tier relationships.
• Track record of driving measurable outcomes across complex, multi‑stakeholder accounts at the executive level.
• Deep expertise in legal technology, eDiscovery, litigation operations, or a compliance‑regulated environment.

Responsabilidades

• Own Premier‑Tier customer outcomes and orchestrate the PSP catalogue with the account team.
• Own customer health; advance renewal business cases daily.
• Lead ROI summaries, benchmarking reports, and executive‑level Business Reviews with impact metrics.
• Build VO champion relationships; deliver referenceable outcomes for marketing and sales.

Conocimientos

Account Management

Collaboration

Communication

CRM

Customer Relationships

Customer Retentions

Customer Success

Relationship Management

Strategic Planning

Team Leadership

Descripción del empleo

Relativity is seeking a Lead Customer Success Manager who oversees Premier Tier accounts, guiding AI adoption and change management while coaching the broader CSM team.

You will orchestrate cross-functional account teams, drive renewal business cases, and deliver executive‑level business reviews with measurable impact.

Strong experience in legal technology, enterprise relationships, and strategic influence is required; remote/hybrid work is available with competitive compensation.