Senior CS & Operations Lead — Beverages

PepsiCo; Plano (TX); On-site; USD 80,000 - 134,000; Full time

Benefits offered by this job

Medical benefits

Retirement plan

Employee Assistance Program

Job summary

PepsiCo in Plano, TX seeks a Senior Customer Service Supervisor to lead a high-performing CS team and optimize order execution with a focus on customer experience. You will partner with Sales, Operations, and Finance to manage end-of-month strategies and drive KPI-driven improvements across the supply chain.

The role requires 5+ years in CS/SC, a beverage distribution background, and strong data-driven decision making.

Qualifications

• 5+ years in Customer Service, Supply Chain, or Distribution.
• Bachelor’s degree in business administration or supply chain.
• Food/Beverages experience.
• Experience leading and building a team.
• Deep beverage distribution customer service experience.
• Proficiency with MS Word, Excel, and ERP software.
• Knowledge of retailers, DTC, distribution, and transportation.
• Understanding of inventory management, production, procurement.

Responsibilities

• Deliver best-in-class service through proactive communication and execution.
• Develop and enforce CS policies, KPIs, and SOPs to drive operational excellence.
• Lead and develop a high-performing CS team with clear workflows and accountability.
• Partner with Sales, Operations, and Finance to execute accurate end-of-month order strategies.
• Ensure the team maintains all daily KPIs required to support accurate month-end reconciliation.
• Prepare the CS team for all new item launches, ensuring complete item and customer setups.
• Align with Sales Operations on launch allocations and communicate any constraints or changes early.
• Provide timely supply-risk callouts, escalate potential order-fulfillment disruptions, collaborate with Supply Chain to flag discrepancies between planned inventory and real-time demand.
• Partner with Distribution & Logistics to address freight-related disruptions impacting customer delivery.
• Drive continuous improvement to reduce lead times, improve order cycle time, and enhance visibility.
• Analyze ordering patterns, volume variability, and MOQ adherence to optimize cost-to-serve.
• Develop and maintain reporting that supports operational performance and customer visibility.
• Support Pepsi integration workstreams and keep the CS team aligned on changes.
• Maintain comprehensive SOPs that ensure consistency, scalability, and strong team training.

Skills

Leadership

Communication

Problem-solving

Attention to detail

Cross-functional collaboration

Analytical skills

Travel readiness

Education

Bachelor's degree in business administration or supply chain

Tools

Microsoft Word

Excel

ERP

Job description

PepsiCo in Plano, TX seeks a Senior Customer Service Supervisor to lead a high-performing CS team and optimize order execution with a focus on customer experience. You will partner with Sales, Operations, and Finance to manage end-of-month strategies and drive KPI-driven improvements across the supply chain.

The role requires 5+ years in CS/SC, a beverage distribution background, and strong data-driven decision making.