Senior CRM Technical Specialist

Fanatics Commerce; Redwood City (CA); Hybrid; USD 115.000 - 165.000; Vollzeit

Benefits dieser Stelle

Benefits package

Zusammenfassung

Fanatics Commerce is seeking a Senior CRM Developer to own end-to-end CRM journeys within an agile marketing-led team. You will build real-time and batch customer journeys, personalize content across email, SMS, and push, and extend CRM capabilities through data integrations and APIs.

The role emphasizes BOLD leadership, testing, and continuous improvement in a fast-paced environment. Hybrid work at the Redwood City, CA office with in-office presence Tue–Thu.

Qualifikationen

• 5+ years designing and building personalized, real-time customer journeys on enterprise platforms
• Proven experience building behavior-driven programs (abandoned cart, retargeting, etc.)
• Experience with custom data models, event ingestion, profile data management, and API connectivity
• Strong HTML/CSS for responsive email development; templating with Handlebars/AMPscript/Liquid/Jinja
• Troubleshooting journey and data issues; able to explain trade-offs to stakeholders
• Clear written and verbal communication; able to collaborate with marketers
• Experience with GitHub CI/CD and Jira in an agile environment

Aufgaben

• Design and build real-time customer journeys on enterprise platforms
• Develop personalized emails, SMS, and push templates with reusable components
• Configure data ingestion and audience segmentation across platforms
• Troubleshoot end-to-end journey issues and diagnose root causes
• Lead A/B and multivariate tests to optimize engagement and conversions
• Collaborate with marketers, analysts, and technical leads on solution design

Kenntnisse

Real-time journeys

Adobe Journey Optimizer

HTML & CSS for emails

Handlebars templating

CI/CD practices

Jira & Agile

REST APIs integration

Tools

Adobe Journey Optimizer

Adobe Experience Platform

Salesforce Marketing Cloud

Braze

Iterable

Jobbeschreibung

Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues, teams, and events worldwide. With more than 900 e-commerce sites and a global omnichannel presence across digital, in-venue, and retail, Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the world's most iconic sports properties.

At Fanatics, we bring our BOLD Leadership Principles to life every day - building championship teams, obsessing over fans, acting with entrepreneurial speed, and delivering with a determined and relentless mindset.

ROLE OVERVIEW

Fanatics Commerce operates one of the most expansive fan engagement platforms in sports, powering CRM across 100+ million fans and 900+ e-commerce properties for the NFL, NBA, MLB, NHL, and hundreds of teams and colleges. The Senior CRM Developer works embedded within an agile, marketing-led CRM team, owning the end-to-end execution of triggered journeys, personalized content, and the data integrations that power them — built on Adobe Journey Optimizer and Adobe Experience Platform, connected to a custom in-house commerce platform. The Senior CRM Developer delivers business and fan impact through BOLD leadership and execution excellence, leveraging data, automation, and AI-enabled insights.

HOW WILL YOU DRIVE IMPACT

Success is measured by the ability to deliver results through BOLD capabilities and measurable outcomes.

Team & Leadership Impact (Build Championship Teams)

• Partner with marketers, analysts, and technical leads to challenge assumptions and align on the right solution design before building begins, ensuring cross-functional clarity and shared ownership of outcomes.
• Document journey logic, templates, and data configurations so teammates can extend and maintain your work, raising the capability of the broader CRM team.
• Manage work transparently in Jira and GitHub, modeling strong CI/CD and agile practices that establish a higher standard for the team.

Fan & Customer Impact (Obsessed with Fans)

• Build real-time and batch journeys triggered by fan behavior — including cart abandonment, browse retargeting, purchases, price changes, inventory signals, loyalty milestones, and live game outcomes — to reach fans with the right message at the right moment.
• Develop responsive, personalized email, SMS, and push templates and reusable components in HTML, CSS, and Handlebars, tailored by team, league, player, purchase history, and behavioral signals.
• Design and execute A/B and multivariate tests across content and journey logic to continuously improve fan engagement and conversion performance.
• Troubleshoot fan-facing delivery issues end to end — tracing a profile through a journey, reading event payloads, and diagnosing why a fan did or did not qualify — to resolve root causes quickly.

Innovation & Problem Solving (Limitless Entrepreneurial Spirit)

• Extend XDM schemas, configure event and profile ingestion, and build audiences from upstream commerce and fan‑engagement events, going well beyond out‑of‑the‑box platform capabilities.
• Connect the marketing technology stack to surrounding systems via REST APIs, enabling data flows that standard connectors cannot support.
• Bring an architectural mindset to CRM development — evaluating trade‑offs across journey design, data modeling, and integration patterns before committing to a build approach.
• Identify opportunities to apply emerging tools, AI capabilities, and platform features to improve journey sophistication, personalization depth, and operational efficiency.

Ownership & Execution (Determined & Relentless Mindset)

• Own journey, template, and fragment changes from requirements through production deployment, with no hand‑off gaps between design, build, and release.
• Manage code in GitHub using CI/CD practices, maintaining quality and deployment rigor across every release.
• Translate business problems from marketers into complete technical solutions, operating with end‑to‑end accountability rather than waiting for tasks to be defined.
• Track, prioritize, and deliver work in Jira with consistency and transparency, meeting commitments in an agile, fast‑moving environment.

AI & DIGITAL CAPABILITY

• Apply AI and technology to improve efficiency, quality, and outcomes
• Use data and digital tools to inform decisions and enhance performance
• Demonstrate curiosity and adaptability in adopting new technologies and ways of working
• Contribute to a culture of innovation and continuous improvement

CAPABILITIES & EXPERIENCE YOU BRING

Required Qualifications

• 5+ years designing and building personalized, real-time customer journeys on an enterprise marketing platform such as Adobe Journey Optimizer, Salesforce Marketing Cloud, Braze, or Iterable — depth of journey design and behavior‑driven architecture matters more than platform.
• Proven experience building behavior‑driven programs — abandoned cart, browse retargeting, replenishment, and similar — not only scheduled batch sends to static lists.
• Experience with custom data models and integrations, including event ingestion, profile data management, and API connectivity beyond standard platform connectors.
• Strong HTML and CSS for responsive email development, plus proficiency in at least one templating language such as Handlebars, AMPscript, Liquid, or Jinja.
• Demonstrated ability to troubleshoot complex journey and data issues — tracing profiles, reading event payloads, and resolving root causes independently.
• Clear written and verbal communication skills, with the ability to gather requirements from marketers and explain technical trade‑offs to non‑technical stakeholders.
• Experience managing code in GitHub with CI/CD practices and tracking work in an agile project management tool such as Jira.

Preferred Qualifications

• Hands‑on experience with Adobe Journey Optimizer and Adobe Experience Platform, including Real‑Time CDP, XDM schemas, and segmentation.
• SQL proficiency for validating data and building or QA‑ing audience definitions.
• Experience building SMS or push notification programs in addition to email.
• Platform certifications in AJO, RTCDP, SFMC, Braze, or a comparable enterprise marketing platform.
• Consumer‑facing personalization experience in any industry demonstrating impact at scale.

WORK LOCATION

Hybrid: The primary place of performance of this role is the Company’s office located in Redwood City, CA, subject to the Company’s current hybrid work policy. This role currently requires in‑office presence Tuesday, Wednesday, Thursday.

The salary range represents base pay only and does not include short‑term or long‑term incentive compensation. When determining base pay as part of a final compensation package, we consider several factors such as location, experience, qualifications, and training. For information about our benefits, please visit https://benefitsatfanatics.com/

Salary Range

$115,000 - $165,000 USD

At Fanatics, we operate with a BOLD mindset - We Build Championship Teams, we’re Obsessed with Fans, we embrace a Limitless Entrepreneurial Spirit, and we approach every challenge with a Determined and Relentless Mindset. If you’re ready to contribute to a dynamic, fast‑paced environment that thrives on collaboration and growth, we want you to be part of our team.

ABOUT US

Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.

ABOUT THE TEAM

Fanatics Commerce is a leading designer, manufacturer, and seller of licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods. It operates a vertically‑integrated platform of digital and physical capabilities for leading sports leagues, teams, colleges, and associations globally – as well as its flagship site, www.fanatics.com.

Fanatics Commerce has a broad range of online, sports venue, and vertical apparel partnerships worldwide, including comprehensive partnerships with leading leagues, teams, colleges, and sports organizations across the world— including the NFL, NBA, MLB, NHL, MLS, Formula 1, and Australian Football League (AFL); the Dallas Cowboys, Golden State Warriors, Paris Saint‑Germain, Chelsea FC, and Tokyo Giants; the University of Notre Dia, University of Alabama, and University of Texas; the International Olympic Committee (IOC), England Rugby, and the Union of European Football Associations (UEFA).

At Fanatics Commerce, we infuse our BOLD Leadership Principles in everything we do:

• Build Championship Teams
• Obsessed with Fans
• Limitless Entrepreneurial Spirit
• Determined and Relentless Mindset

Fanatics will never ask candidates for money, banking information, or other sensitive personal information as part of the interview process. If you receive a suspicious message claiming to be from Fanatics recruiting, please do not respond and report it here.