Senior Critical Facilities Technician (Sun-Wed)( 6am-4pm)

Iron Mountain; Miami (FL); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

401(k)

Medical, Dental and Vision benefits -

Day One benefits

Employee Assistance Program

Two weeks paid vacation

7 paid holidays + sick pay

Professional development and training

Referral program

Job summary

Iron Mountain seeks a Senior Critical Facilities Technician to support 24x7 data center operations, including electrical, HVAC, and building management systems. You will monitor, maintain, and optimize critical power and cooling while adhering to safety procedures.

Ideal candidates have 1–3 years of data center or critical operations experience, strong attention to detail, and the ability to manage multiple tasks with minimal supervision in a fast-paced environment.

Qualifications

• 1-3 years experience in a critical operations environment and/or data center experience preferred.
• Multitasking across different systems to manage ticket queues and tasks.
• Attention to detail and ability to follow documented processes and safety rules.
• Strong organization and prioritization with minimal supervision.
• Commitment to learning and career growth within Iron Mountain.
• Customer service mindset and willingness to support clients.
• Overtime, varied hours, nights, weekends and holidays may be required.
• Ability to obtain security clearance if required and U.S. Citizenship.

Responsibilities

• Proactively support the safety of the environment and occupants and follow safety procedures.
• Monitor critical power, cooling, security, and support systems to meet up-time goals.
• Perform limited maintenance to keep data center systems running smoothly.
• Manage and update service tickets in IMDC’s ticketing system.
• Take daily readings and inspect equipment for issues.
• Assist in vendor access and create work assignments and changes.
• Procurement of goods and services through the procurement system.
• Respond to third-party reports of mechanical or maintenance issues.

Skills

Critical operations

Data center experience

Multitasking

Attention to detail

Organization

Customer service

OT availability

Security clearance eligibility

Job description

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let’s start the conversation.

Data Centers

Iron Mountain’s Data Centers operate a global colocation platform that enables customers to build tailored, sustainable, carrier and cloud-neutral data solutions from single cabinets to wholesale data centers in 19 locations on three continents. Iron Mountain data centers are powered by 100% renewable energy thanks to carbon credit assistance and low PUE. As well, Green Power Pass is available to all customers. Iron Mountain offers customers the business and environmental benefits of renewable energy through unique green power contracting for data center services.

Build Your Career With Iron Mountain

The Senior Critical Facilities Technician provides technical and facility support in a 24x7 data center environment, including maintenance and oversight of electrical, HVAC, and building management systems. IMDC is looking for self-motivated team members who have a strong sense of urgency, and dedication to your team, our customers and IMDC’s vision.

What We Offer:

• 401(k), Employee Stock Purchase Plan

• Medical, Dental and Vision benefits - Day One

• Employee Assistance Program

• Annual Merit Increases, 2 Weeks Paid Vacation, 7 Paid Holidays + Sick Pay

• Professional Development and Training

• Referral program

Key Responsibilities:

• Proactively support the safety of the environment & occupants and ensure all safety procedures are adhered to while performing work.

• Monitor IMDC’s critical power, cooling/environmental, security & support systems and facilities to meet or exceed up-time service levels.

• Perform limited maintenance tasks to ensure smooth operation of the data center heating and cooling systems and overall facility.

• Monitor, resolve and update all assigned service tickets using IMDC’s ticketing system. Including trouble tickets and customer installations of electrical and physical equipment.

• Take daily operational readings of all mechanical and electrical equipment and inspect buildings, grounds, and all equipment for unsafe or malfunctioning operation.

• Proactively identify issues and take the needed steps to resolve them.

• Escort and periodically check vendors while performing maintenance to ensure that the rules and operating procedures are followed.

• Assist in arranging access and creating work assignments and changes for internal works or for vendors.

• Assist in creating required MOPs.

• Procurement of goods and services through the procurement system.

• Receive and respond to third party reports of mechanical or maintenance issues on the systems.

Requirements:

• 1-3 years experience in a critical operations environment and/or data center experience preferred, but not required.

• Multi tasking - we use several different systems to manage ticket queues and work tasks can change throughout the day.

• Attention to detail - ability to understand and follow a documented process and Iron Mountain’s safety code, role is very process driven.

• Organization & prioritization - following processes and managing your time with minimal supervision to get work done efficiently and on time.

• Dedication & desire to learn - we would like you to grow your career within Iron Mountain.

• Customer service mentality - we are customer obsessed

• Opportunities for overtime work will be available.

• Working hours are varied and nights, weekends and holidays may be required.

• The ability to obtain security clearance via government or other agency background check may be required for customer support.

• Applicants must meet all requirements, including customer-contracting requirements, which will require U.S. Citizenship.

Disclaimer:

This job description is not meant to be an all-inclusive statement of every duty and responsibility of the jobholder. Certain features of this job are described in the above headings, but are not necessarily limited to the above written statements. They may be subject to review. All positions within Iron Mountain may include other duties as assigned.

US:

Iron Mountain is an equal opportunity employer, and does not discriminate on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, marital status, age, sexual orientation, disability, veteran status or other legally protected classifications under applicable federal, state, or local laws in making employment decisions.

Category: Real Estate & Facilities