Senior Coordinator, Student Accountability and Restorative Practices

American University; Washington (District of Columbia); Hybrid; USD 59,000 - 60,000; Full time

Benefits offered by this job

On-campus housing

Job summary

American University is seeking a Senior Coordinator of Student Accountability and Restorative Practices to lead disciplinary conferences and oversee OSARP operations on a live-on basis. This role manages supervision of Graduate Assistants, Student Activism Support Team, and related training, while ensuring policy compliance and confidentiality.

The position requires strong judgment, collaboration with campus partners, and availability for evenings and on-call responses as part of campus services.

Qualifications

• Bachelor's degree or equivalent required.
• 2–4 years of relevant experience.
• Master's degree or equivalent preferred.
• 3–5 years of relevant experience preferred.

Responsibilities

• Lead student accountability and disciplinary conferences.
• Ensure compliance with policies and confidentiality.
• Supervise Graduate Assistants and mentor staff.
• Coordinate Student Activism Support Team and on-call coverage.
• Manage data requests, training, and program administration.

Skills

Discretion and diplomacy

Conflict resolution

Communication

Policy interpretation

Case management

Education

Bachelor's degree or equivalent

Master's degree or equivalent

Job description

American University is a student-centered research institution located in Washington, DC, with highly-ranked schools and colleges, internationally-renowned faculty, and a reputation for creating meaningful change in the world. Learn more about American University

Department: Office of Student Accountability and Restorative Practices

Time Type: Full time

Job Type: Regular

FLSA Status: Exempt

Work Modality: Hybrid 01 (On Campus 3-4 Days/Week)

Union: SEIU Local 500 - Provost & Enrollment Division

This position is part of a collective bargaining unit represented by SEIU Local 500 - Provost & Enrollment Division. That means the terms and conditions of your employment are governed by university policy (including the Staff Personnel Policies Manual) and any collective bargaining agreement entered into between American University and SEIU Local 500 - Provost & Enrollment Division.

Job Description

Summary: The Office of Student Accountability and Restorative Practices (OSARP) administers the student disciplinary system, which resolves alleged violations of the Student Conduct Code by a student or a student organization. The Senior Coordinator of Student Conduct, Student Accountability and Restorative Practices conducts disciplinary conferences with students and handles the administrative processing of cases. The Senior Coordinator, OSARP also ensures compliance with applicable laws, regulations, policies and procedures, manages departmental data report requests, and assists with training of Conduct Council panel members. The Senior Coordinator of Student Accountability and Restorative Practices is also responsible for the supervision, recruitment and training of the OSARP Mentorship program. The Senior Coordinator is responsible for the supervision of Graduate Assistants. The Senior Coordinator, Student Accountability and Restorative Practices position is a live-on position and serves as a lead on the university’s Student Activism Response Team.

Essential Functions

• Hearing Officer: Provides administrative leadership and oversight for student accountability, conflict resolution, and related adjudicative processes. Exercises discretion and independent judgment in interpreting university policies, evaluating complex information, determining appropriate courses of action, and making decisions and recommendations on matters that significantly affect students and the university community. This position will administer the disciplinary process for the university’s non-academic alleged violations. Serves as a conference officer, including communicating with students, parents, and other third parties by educating them about procedures and processes as well as policies. Responsible for making independent decisions regarding individual responsibility and appropriate sanctions for individual case load. Responsible for making decisions regarding procedural issues for assigned case disciplinary conference case load. Facilitates pre-hearing meetings for disciplinary hearing level cases and providing support to students participating in the disciplinary hearing process. Ensures due process and fairness of sanctions and upholds all university policies and laws regarding confidentiality and student privacy. Writes and reviews decision letters for consistency, format, and accuracy and consults with director regarding any case specific questions.
• Student Activism Support Management: Provides leadership and program coordination for the Student Activism Support Team and related institutional efforts supporting student advocacy, expressive activity, demonstrations, and civic engagement. Exercises independent judgment in assessing emerging situations, coordinating institutional resources, interpreting applicable policies, and recommending strategies that support student expression, community well-being, institutional readiness, and risk mitigation. As a live-on professional staff member, serves as a designated member of the Student Activism Support Lead Team and participates in an on-call rotation to support student activism, expressive activity, demonstrations, advocacy efforts, and other student-led engagement activities. Provides consultation, guidance, and resource navigation to students and student organizations before, during, and following events, helping students understand university policies, access campus resources, and successfully navigate institutional processes. Serves as a visible university representative and resource during planned and emergent student activities, promoting constructive engagement, effective communication, conflict de-escalation, and adherence to university policies and community standards. Provides after-hours and weekend support for student programs, campus events, demonstrations, and other activities that may require university response, coordination, or intervention. Collaborates with campus partners including the AU Police Department, Office of Student Accountability and Restorative Practices, the Office of the Dean of Students, the Office of Inclusive Excellence, and other university stakeholders to support student well-being, campus operations, and institutional response efforts. Maintains availability during assigned on-call periods to respond to emerging student concerns, assess situations, provide appropriate support and referrals, and ensure continuity of university services during evenings, weekends, holidays, and other non-business hours.
• Supervision: Supervises Graduate Assistants position. Responsible for the direct supervision, training, oversight, leadership and management of Graduate Assistant’s disciplinary case load as well as the development and management of special projects completed by the Graduate Assistants. Trains graduate assistants on university policies, confidentiality, case-management standards, procedures, documentation expectations, professional judgment, and appropriate escalation of sensitive matters. Conducts regular supervisory meetings; provides coaching, developmental feedback, and corrective guidance; reviews work; evaluates progress toward established learning and performance expectations; and contributes to formal performance assessments as applicable.
• Administrative: Completes discipline/background checks as assigned when proper authorization is provided and maintains the highest levels of confidentiality according to university regulations and federal law. Supports the management of sanction compliance, assessment, and other administrative tasks as needed.
• Special Projects: Coordinates special projects, programs, and meetings at the direction of the Director; assists with logistics of special programs including the OSARP mentorship program, Conduct Council training, professional and paraprofessional training, and outreach sessions. Supports major division and university-wide programs, including but not limited to, Commencement, Family Weekend, Summer Send-Offs, Move-In, New Student Orientation, Family and Supporters Orientation, Student Achievement Awards, and Eagles at Night. As a member of the Division of Student Affairs, this position may advise recognized student organizations as needed.

Supervisory Responsibility: Supervises student Graduate Assistants.

Competencies

• Serving Customers.
• Prioritizing and Organizing.
• Acquiring and Analyzing Information.
• Supporting Coworkers.
• Displaying Creativity.

Position Type/Expected Hours of Work

Full-time. 35 hours per week. Position that requires an in-person work schedule. Due to the nature of the role, the incumbent must be available to work non-traditional hours, including evenings, weekends, holidays, and other times outside normal business operations. Regular attendance at campus programs, student events, university functions, and participation in after-hours response and on-call responsibilities are essential functions of the position. To support the operational and on-call requirements of the role, the position includes a furnished on-campus studio apartment with all utilities provided as part of the compensation package.

Salary Range: $58,946.00 - $60,000.00 annually, plus housing.

Required Education and Experience

Bachelor's degree or equivalent.

2 - 4 years of relevant experience.

Preferred Education and Experience

Master's degree or equivalent.

3 - 5 years of relevant experience.

Additional Eligibility Qualifications

• Inclusive Excellence: An ability to welcome, value, and affirm individuals of all identities and experiences, and a commitment to ensure they are understood, appreciated, and fully included in the university community.
• Discretion, Tact and Diplomacy: Ability to exercise discretion, tact and diplomacy while interacting with students, faculty, university staff, management, internship employers and other stakeholders on confidential and/or sensitive matters.
• Interpersonal Skills: Ability to relate well to and develop and maintain effective relationships with people from varied backgrounds and situations; demonstrate understanding, concern and empathy for others; effectively relate to people who are displaying hostility or distress; and respond appropriately to the needs and feelings of different people in different situations.
• Organizational Skills: Ability to organize, carefully prepare, and review one's own work to ensure completeness and accuracy; clarify and juggle competing priorities, expectations and timelines; manage time effectively; set up procedures to ensure high quality of work and adherence to deadlines; follow up with others to ensure that agreements and commitments have been fulfilled; and to adapt organizational methods to the pace and demands of work to maintain consistent quality and effectiveness.
• Advanced Communication: Ability to express oneself clearly and concisely, using language with precision; constructing logical arguments; accurate note taking, editing and summarizing; and writing reports or correspondence free of spelling and grammatical errors. Ability to engage in active and empathetic listening and communicate with a service minded orientation.
• Diagnostic Information Gathering: Ability to seek out relevant people to obtain information; probe skillfully to get at the facts when others are reluctant to disclose the full details; ask clarifying questions; and gain a complete and accurate picture by checking multiple sources.
• Standard Office Software: Skill using email, word processing, spreadsheet/ data analysis and presentation development software applications such as Microsoft Outlook, Word, Excel, and PowerPoint while preparing briefings, reports, and presentations.
• Must have highest standards of integrity and ethics in both performance and behavior.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Benefits

AU offers a competitive benefits package. Click here to learn about American University's unique benefit options.

Other Details

Hiring offers for this position are contingent on successful completion of a background check. Employees in staff positions at American University must deliver their services to the university from either the District of Columbia, Maryland, or Virginia, or perform work on-site at the university. Please note this job announcement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. American University is an E-Verify employer.

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Contact Us: For more information or assistance with the American University careers site, email [e-mail].

Equal Opportunity Statement

American University is an equal opportunity, affirmative action institution that operates in compliance with applicable laws and regulations. The university does not discriminate on the basis of race, color, national origin, religion, sex (including pregnancy), age, sexual orientation, disability, marital status, personal appearance, gender identity and expression, family responsibilities, political affiliation, source of income, veteran status, an individual's genetic information or any other bases under federal or local laws (collectively "Protected Bases") in its programs and activities.

American University is a student centered research institution located in Washington, DC, with highly-ranked schools and colleges, internationally-renowned faculty, and a reputation for creating meaningful change in the world.