Senior Content Officer, User Onboarding

Gates Foundation; Seattle (WA); On-site; USD 154,200 - 231,400; Full time

Benefits offered by this job

Comprehensive medical, dental, and vision coverage

Paid time off

Paid family leave

Foundation-paid retirement contribution

Job summary

A prominent nonprofit organization in Seattle is looking for a Senior Content Officer for User Onboarding. This role involves defining the onboarding strategy within a software team to enhance user experience for global researchers. The ideal candidate should hold a Bachelor's degree, have advanced knowledge of change management, and experience in managing projects and publications. A robust understanding of technical communication is essential. The salary range for this position is $154,200 to $231,400, depending on experience.

Qualifications

• Advanced knowledge of organization change management and continuous improvement frameworks.
• Experience working directly with engineering and research teams in editing and writing capacities.
• Experience managing contractors and freelancers.

Responsibilities

• Create and maintain the user onboarding strategy with clear outcomes.
• Define user personas and incorporate user feedback into execution plans.
• Design and implement workflows for documentation, standards, and guidelines.

Skills

Organization change management

Editing and writing

Research publication management

Technical translation

Education

Bachelor’s degree or equivalent experience

Job description

Senior Content Officer, User Onboarding – Gates Foundation, Seattle, WA

Overview

The Foundation is the largest nonprofit fighting poverty, disease, and inequity worldwide. Founded on the premise that everyone deserves the chance to live healthy, productive lives, the Foundation seeks a diverse workforce that reflects the global populations it serves. Employees receive comprehensive medical, dental, and vision coverage with no premiums; paid time off, paid family leave; foundation‑paid retirement contribution; regional holidays; and opportunities to engage in employee communities.

The Team

The Institute for Disease Modeling (IDM) is an embedded research institute with the Gates Foundation. IDM develops, uses, and shares computational modeling tools and promotes quantitative decision‑making to support global efforts to eradicate infectious diseases.

Your Role

This Seattle‑based role is responsible for defining and executing the strategy for user onboarding within IDM’s software team, ensuring an excellent experience for LMIC researchers worldwide. The role includes collaboration across research and software teams and leveraging AI to improve team productivity.

What You’ll Do

• Strategy: Create and maintain the user onboarding strategy with clear outcomes and milestone‑based execution.
• User Personas: Define user personas and incorporate voice of user feedback into execution plans.
• Technology: Act as subject‑matter expert on the latest technology tools and approaches for compelling user experiences.
• Workflows: Design and implement clear workflows for documentation, standards, and guidelines, covering API documentation, user documentation, code samples, and extensibility guides.
• Communications: Create guidelines for authors to produce and share manuscripts, scientific research, and website/social content; consult on outlines and journal selection.
• Information Management: Design and implement an internal and external information‑management strategy across SharePoint, GitHub, and IDM website.

Your Experience

• Bachelor’s degree or equivalent experience.
• Advanced knowledge of organization change management and continuous improvement frameworks.
• Experience working directly with engineering and research teams in editing and writing capacities.
• Advanced experience organizing, editing, and scoping research publications.
• Project planning experience to scope and deliver editorial work‑back plans and schedules.
• Experience managing contractors and freelancers.
• Experience translating highly technical, scientific work for multiple audiences via presentations, reports, papers, articles, blog posts, and social media.
• Passion for “science as a public good.”
• Must be legally eligible to work in the location; no visa sponsorship.

Salary Range

$154,200 – $231,400 USD (Seattle/Washington D.C. range: $168,200 – $252,200 USD)

Hiring Requirements

Employment contingent on successful completion of a background check.

Candidate Accommodations

Disability accommodations are available upon request.

Inclusion Statement

We are dedicated to the belief that all lives have equal value and strive for a globally diverse workplace that supports equity, inclusion, and diverse voices. All applicants and employees enjoy equal opportunity and fair treatment, regardless of race, color, age, religion, pregnancy, sex, sexual orientation, disability, gender identity, gender expression, national origin, genetic information, veteran status, marital status, or prior protected activity.

Seniority level: Mid‑Senior

Employment type: Full‑time

Job function: Management and Manufacturing

Industry: Non‑profit Organizations