Senior Content Manager

Socket.dev; Sunnyvale (CA); Hybrid; USD 110,000 - 134,000; Full time

Job summary

WPP Production is seeking a Senior Content Manager to lead publishing and content operations for client websites worldwide. You will oversee a team, ensure timely and accurate content delivery for product launches and digital marketing programs, and coordinate closely with internal and external partners.

The role emphasizes top-quality content production, process optimization, and cross-functional collaboration.

Qualifications

• 5+ years of experience on web production teams.
• 2+ years of team and people management experience.
• Experience with localization and managing content for a global audience, using a CMS.
• Deep knowledge of how content management and other related system processes work.
• Experience working with a git client application (Tower, SourceTree, etc.) a plus.
• Knowledge of HTML, XML, JSON, and enterprise CMS.
• Record of troubleshooting CMS issues and communicating with technical and non-technical personnel.
• Demonstrated success in business process improvement and re-engineering.
• Demonstrated experience in optimizing team resources and time commitments to increase productivity and reduce costs.
• Proven ability to manage ambiguity effectively.
• Excellent communication and collaboration skills.
• Flexible to changing launch schedules.
• Strong ownership and accountability.

Responsibilities

• Own day-to-day content management operations and tasks in support of product launches and marketing initiatives.
• Ensure the quality of deliverables to clients.
• Collaborate cross-functionally with internal and external teams.
• Maintain high communication standards.
• Work with developer teams to plan page structures and project approaches.
• Lead multiple projects with the team’s support.
• Manage a team of Content Managers and other contributors across projects, ensuring deadlines and quality.
• Balance multiple projects and launches in a fast-paced environment.
• Build partnerships and improve client satisfaction through recommendations and efficiencies.
• Improve documentation and training within the content management org.
• Maintain understanding of CMS complexities and internal tools.
• Troubleshoot CMS issues as part of the first line of defense.
• Contribute to evolving internal platforms and tooling.

Skills

Team management

Localization

CMS knowledge

HTML/XML/JSON

Problem solving

Communication

Project management

Attention to detail

Ambiguity handling

Cross-functional collaboration

Tools

Git clients (Tower/SourceTree)

Content Management Systems

Job description

About WPP Production

We are WPP Production - the unified global production company that brings together all of WPP's content producers, studios and craft experts into one connected organisation. We combine world-class human craft with next generation technology to origin, design, and deliver multi-channel content systems at scale. Built for borderless collaboration and powered by deep craft expertise, we are the production engine designed for today's always on, AI driven marketing world.

About WPP

WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. For more information, visit WPP.com.

Hybrid working model

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office three days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

What does a Senior Content Manager do at WPP Production?

The Content Management organization at WPP Production is responsible for publishing creative assets, experiences, and critical digital content to our client websites and other platforms across the globe. A Senior Content Manager reports to the Senior Manager, Interactive Content Management and manages a team that works closely with both the Content Management organization and external teams to ensure all client interactive deliverables are completed accurately and on time. This includes ownership of the content management and publishing operations in support of our client’s product launches and other digital marketing programs, including setting up and managing page structure and content in a CMS (content management system).

Core responsibilities of a Senior Content Manager include managing team resources and performance, day-to-day content management tasks, cross-functional collaboration across the organization, leading projects or initiatives from the content management perspective, and maintaining full knowledge of an ever-changing set of tools and processes.

(Note: This is a role focused on top-quality content production and publishing, with strong experience in managing a team and optimizing processes and productivity. It is not a content creation, design, or marketing job.)

Key responsibilities

• Own day-to-day content management operations and tasks in support of product launches, other marketing initiatives, and regular page maintenance
• Ensure the quality of deliverables to client
• Collaborate cross-functionally and proactively with internal and external teams
• High attention to communication standards
• Work with developer teams to plan page structures and agree upon project approaches
• Lead multiple projects with the support of the team
• Manage a team of Content Managers and other individual contributors across multiple projects, taking responsibility for meeting deadlines, driving quality and accuracy, estimating project resourcing, and overall performance of the team
• Actively balance the work of multiple projects, assignments, and launches in a fast-paced, ever-evolving work environment
• Build strong partnerships and increase satisfaction with our client by providing support, intelligent recommendations, and operational efficiencies.
• Work within the content management org to improve documentation and training
• Maintain complete understanding of the complexities of CMS and other internal tools
• Troubleshoot system issues as a part of the first line of defense
• Contribute to the evolution of internal platforms and processes by providing feedback on toolsets, UI, best practices, and workflow optimization

Requirements

• 5+ years experience working on web production teams
• 2+ years team and people management experience
• Experience with localization and managing content for a global audience, using a CMS
• Deep knowledge of how content management and other related system processes work
• Experience working with a git client application (Tower, SourceTree, etc.) a plus
• Knowledge of HTML, XML, JSON, and enterprise CMS
• Record of troubleshooting and diagnosing CMS issues, and communicating those issues to both technical and non-technical personnel
• Demonstrated success in business process improvement and re-engineering
• Demonstrated experience in assessing and optimizing team resources and time commitments, with an eye to increasing productivity and reducing costs
• Proven ability to manage ambiguity effectively
• Experience creating/managing internal tools a plus
• Excellent communication skills, and a demonstrated ability to work with others in an unpredictable environment
• Flexible personality and schedule to deal with rapidly-changing, time-constrained launch schedules
• High degree of ownership and accountability
• Excellent communication, collaboration, and diplomacy skills
• Must be a self starter and have a positive, energetic approach
• Ability to balance multiple projects or assignments
• Highly detail-oriented, organized, and patient

#LI-DO1 #LI-Hybrid

The pay rate for this contract position is listed below. Individual compensation varies based on job-related factors, including location, business needs, level of responsibility, experience, and qualifications.

Pay Range

$80/hr - $97/hr

Why work here

At WPP Production, you’ll help shape the future of content production at a truly global scale. We bring together world-class talent, cutting-edge studios, and advanced technology to solve some of the most complex creative and production challenges in the industry. You’ll work in a collaborative, borderless environment where craft excellence is valued, innovation is encouraged, and AI and next-generation tools are used to amplify not replace human creativity. With access to diverse projects, global career opportunities, and the backing of WPP’s unmatched network, this is a place where you can grow your skills, make real impact, and create work that performs for every audience, across every channel, at every moment.

Inclusion and Impact

WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. Data We rely on legitimate interest as a legal basis for processing personal information under the GDPR for purposes of recruitment and applications for employment. When you click the "Submit Application" button at the bottom of this page, this will send all the information you have added to WPP Production. Before you do this, we think it's a good idea to read through our Privacy statement. This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.

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