Senior Consultant - LIMS

Remote; San Francisco (CA); Remote; USD 80,000 - 200,000; Full time

Benefits offered by this job

Medical, dental, vision, and basiclife

Flexible PTO and company paid holidays

Retirement programs

1% charitable giving program

Job summary

Veeva Systems is modernizing software for the life sciences industry. This role focuses on implementing Veeva Vault LIMS and integrating GPM QC-focused functionality within a single platform, enabling customers to achieve higher efficiency.

You will drive customer success through workshops, configuration, and strategic engagement, with remote work flexibility and potential travel to key sites as needed.

Qualifications

• 7+ years of experience implementing LIMS systems.
• Ability to translate business requirements into solutions.
• Demonstrated work history in stakeholder management and leading teams.
• Willingness to travel up to 50% for key engagements (typical 25%).

Responsibilities

• Support the software implementation of Veeva Quality solutions through assessment and review of new features.
• Manage customer projects by ensuring scope is met and escalations are handled to benefit customer success.
• Support customers in adopting new features via workshops and own design, prototype, configuration, and solutions.
• Lead solutioning with configuration and manage the configuration of all solutions.
• Ensure customer success at all stages of the implementation and beyond; mentor team members.

Skills

LIMS implementation

Customer leadership

Stakeholder management

Complex/technical communication

Travel readiness

Job description

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

Join Veeva as we modernize software for the life sciences industry. We are bringing to market a modern cloud solution designed to optimize laboratories with increased efficiency and productivity by streamlining processes. Join the team that will partner with our customers to implement one of Veeva’s newest products - Veeva Vault LIMS.

We are looking for hard-working individuals who are committed to helping our customers adopt the next generation of technology. We will bring new efficiencies to our customers with the most advanced GPM QC-focused LIMS by providing all functionality in a single platform.

This role will allow you to be in the driver's seat of a new product area from the ground up with early adopters.

This is a remote, full-time permanent role with Veeva. This is a customer-facing role and we have no work location requirement if you are in close proximity to an airport and able to meet future travel requirements.

What You'll Do

• Support the software implementation of Veeva Quality solutions through the assessment and review of new features

• Manage customer projects by ensuring that we are meeting the scope as outlined by customers, and ensure all escalations are managed to benefit customer success

• Support customers in the adoption of new features through conducting workshops and own design, prototype, configuration, and solutions

• Lead solutioning with configuration and manage the configuration of all solutions

• Ensure customer success at all stages of the implementation and beyond

• Mentor and develop team members in domain expertise, customer management, and best practices

Requirements

• 7+ years of experience implementing LIMS systems

• Technical aptitude to comprehend and translate business requirements and create corresponding solutions

• Proven expertise in customer leadership and fostering a collaborative team environment

• Demonstrated work history in stakeholder management, critical thinking skills, ability to conduct complex and technical communications in a wide variety of settings and audiences, and the determination to see client success with solution implementation

• Travel for key customer engagements and internal meetings up to 50% with typical travel around 25%

Perks & Benefits

• Medical, dental, vision, and basic life insurance

• Flexible PTO and company paid holidays

• Retirement programs

• 1% charitable giving program

Compensation

• Base pay: $80,000 - $200,000

• The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.