Senior Consultant - Coupa Post-Production Support (PPS)

Logoslabs; San Francisco (CA); On-site; USD 140,000 - 180,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

401(k) with company matching

Parental/ maternity leave

Technology stipends

Wellness reimbursement

Job summary

CrossCountry Consulting in San Francisco is seeking a qualified consultant to join our post-implementation support team. You will deliver Coupa administrations, configurations, and ongoing enhancements for diverse clients, from large enterprises to growing firms.

You will manage client relationships, train users, create dashboards, and translate business needs into actionable technical solutions while collaborating with senior leaders and our coaching network.

Qualifications

• 3+ years in consulting with implementation/integration of a financial system module (Coupa, Workday, SAP, NetSuite).
• Strong business acumen with accounting processes and ERP understanding.
• Ability to prioritize urgent requests and manage multiple projects.
• Proven ability to communicate end-to-end solutions to both business and technical teams.

Responsibilities

• Provide post-production support and enhancements for large enterprises and growth clients.
• Manage client relationships and resolve support requests to ensure satisfaction.
• Configure, set up, and maintain Coupa administration for clients.
• Develop, test, and deploy customizations and new functionality.
• Create dashboards, save searches, and design custom workflows.
• Manage users, roles, KPIs, reports and fields.
• Serve as Coupa SME and integrate Coupa with other applications.
• Conduct client trainings within Coupa modules.
• Communicate project updates and best practices to optimize operations.

Skills

Coupa implementation

Financial systems integration

Client relationship management

Project management

Communication with technical teams

Education

Bachelor’s degree in Information Systems/IT/Finance/Accounting

Tools

Coupa

Job description

From the beginning, our goal was to establish an advisory firm that stands apart from the rest – one that is grounded in our Core Values and dedicated to creating a positive experience not just for our clients, but for our people too. We firmly believe in the strength of collaboration, enthusiasm, generosity, and perseverance as the driving forces behind our success. With advisory solutions spanning accounting and risk, technology-enabled transformation, and transactions, we partner with our clients to solve today’s challenges and deliver present and future value.

Our commitment to our people has earned us numerous awards including Inc5000's Fastest Growing Companies and Glassdoor's Best Places to Work. Explore what our employees have to say about our unique culture by clicking here.

By joining our rapidly growing post-production support team, you will serve as a trusted partner to our clients. You’ll bring your first-hand experience, unique perspectives, and functional knowledge to deliver tailored integrated solutions that help our clients solve today's challenges and set the foundation for future success. With support from experienced leaders and a dedicated coach, you will join a collaborative community that invites you to contribute beyond the scope of client delivery.

What You'll Do:

• Provide post-production support and enhancement services to both large multi-billion-dollar enterprises and emerging growth companies

• Manage client relationships and effectively resolve client support requests, ensuring their satisfaction and success

• Configure, set up, and provide ongoing Coupa administration for clients, ensuring optimal system performance and efficiency

• Develop, test, and deploy customizations, custom objects, and new functionality based on evolving business needs, contributing to our clients' continuous improvement.

• Create new dashboards, save searches, and design custom workflows

• Manage users, roles and permissions, KPIs/Metrics, custom reports and fields

• Serve as a Coupa subject matter expert, integrating Coupa with various applications and providing valuable insights and guidance to clients

• Conduct client trainings within Coupa modules when necessary

• Effectively communicate with clients, providing project updates, configuration recommendations, and sharing Coupa best practices to optimize their business operations

What You'll Bring:

• 3+ years of consulting and/or relevant industry experience with functional/technical proficiency with implementation or integration of at least one module within a financial system solution (i.e. Coupa, Workday, SAP, NetSuite, Ariba, etc.)

• Strong business acumen, with a functional understanding of core accounting processes, organizational structure, GL, departments, classes, legal entity/subsidiaries, order to cash, procure to pay, record to report, and more

• Ability to prioritize requests by level of urgency, scope, complexity, and team availability

• Proven experience managing multiple concurrent projects and demonstrated strong organizational and time management skills

• The ability to create and effectively communicate end-to-end solutions to technical teams, bridging the gap between business requirements and technical implementation

Qualifications:

• Bachelor’s degree in Information Systems, Information Technology, Finance, Accounting, or similar discipline

• Coupa certification preferred

Benefits Summary

The CrossCountry total rewards package includes comprehensive healthcare options, including medical, dental, and vision coverage; flexible spending accounts; and a 401(k) with company matching. Additionally, employees can take advantage of generous parental and maternity leave policies, technology stipends, and wellness reimbursement programs, all designed to support both professional growth and personal well-being. For detailed information about benefits at CrossCountry, please visit our dedicated benefits site: https://www.crosscountry-consulting.com/careers/benefits/.

Equal Employment Opportunity (EEO)

CrossCountry provides equal employment opportunities (EEO) to all employees and applicants for employment and believes that respect and fair treatment are critical to creating a productive and inclusive workplace.

As an equal opportunity employer, CrossCountry is fully committed to comply with all federal, state, and local laws and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability, pregnancy, genetics, sexual orientation, veteran status, gender identity or expression or any other protected characteristic. The company also complies with pay transparency and labor laws applicable to all terms and conditions of employment.