Senior Conference Services Manager

IHG Hotels; United States; On-site; USD 52,000 - 55,000; Full time

Benefits offered by this job

Uniform provided

Room discounts

Training programs

Job summary

IHG Hotels, at the InterContinental Washington DC - The Wharf, seeks a Senior Conference Services Manager to develop strong client relationships and drive group and event business from inquiry to post-event follow-up.

You will coordinate event details, maximize sales and revenue, and ensure seamless communication between clients and hotel departments. The role requires travel and evening/weekend availability as needed.

Qualifications

• Some college and 3–5 years of sales, marketing, hotel, or catering experience, or an equivalent combination of education and experience.
• Hotel sales and/or catering experience preferred.
• Fluent in English with strong verbal and written communication skills.
• Strong organizational, problem-solving, mathematical, and negotiation skills.
• Ability to travel for workshops, tradeshows, conventions, and other business events.

Responsibilities

• Manage client inquiries, event bookings, contracts, and Banquet Event Orders (BEOs).
• Identify client needs, provide personalized solutions, and maximize upselling opportunities.
• Coordinate menus, food and beverage, room setups, group room blocks, VIP services, and other event details.
• Conduct hotel and event space tours, tastings, and client entertainment as appropriate.
• Partner with Operations and other hotel departments to ensure successful event execution and exceptional guest satisfaction.
• Monitor event setups and service delivery to ensure compliance with client requirements and hotel standards.
• Maintain accurate client records, event details, reports, billing, and post-conference documentation.
• Develop and maintain relationships with meeting planners, corporate accounts, travel agencies, community organizations, and other business partners to generate repeat and new business.
• Support departmental sales strategies, budgets, and business development initiatives.
• Welcome and support group contacts during events and follow up after departure to secure future business.
• Promote teamwork, effective communication, and quality service throughout the hotel.

Skills

English proficiency

Organizational skills

Negotiation

Communication

Education

Some college

Job description

About Us

IHG Hotels & Resorts is one of the largest hotel companies in the world and one of the world's leading hotel and resort companies with a family of 19 brands. Our purpose - True Hospitality for Good - comes to life in every one of our collections. With luxury and lifestyle, we are taking it to new heights.

Five visionary brands - InterContinental, Regent Hotels, Six Senses, Vignette Collection and Kimpton Hotels - make up our luxury collection. Individually, they are icons. Together, they bring unforgettable and unparalleled experiences to travelers in over 430 hotels and resorts in 100 countries around the world.

Having recently added a host of incredible properties to our portfolio, we now stand as one of the world's leading luxury operators. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests unforgettable and unparalleled experiences.

About the hotel

A luxurious hotel destination at The Wharf on D.C.'s Waterfront, the InterContinental Washington D.C. - The Wharf in the reimagined Wharf neighborhood brings sophistication to its contemporary style. Perfectly placed on the beautiful Potomac River, InterContinental Washington D.C. - The Wharf enjoys the most incredible waterfront views of D.C. Steps away from America's political epicenter, the hotel embraces guests with an exquisitely curated resort destination that reignites the river's edge and a captivating sanctuary in the center of The Wharf neighborhood, paying homage to the maritime and industrial-working heritage of its setting. Featuring a relaxing seasonal rooftop pool with striking Potomac River views and the indulging full-service spa, The Spa at The Wharf, modern luxury, culture, and a rich history combine in the Wharf neighborhood to create a perfect atmosphere for guests and locals alike.

About the Senior Conference Services Manager position

As a Senior Conference Services Manager, you will build strong client relationships and drive group and event business by delivering exceptional service from the initial inquiry through post-event follow-up. You will coordinate event details, maximize sales and revenue opportunities, and ensure seamless communication between clients and hotel departments.

A little taste of your day-to-day

Key Responsibilities

• Manage client inquiries, event bookings, contracts, and Banquet Event Orders (BEOs).
• Identify client needs, provide personalized solutions, and maximize upselling opportunities.
• Coordinate menus, food and beverage, room setups, group room blocks, VIP services, and other event details.
• Conduct hotel and event space tours, tastings, and client entertainment as appropriate.
• Partner with Operations and other hotel departments to ensure successful event execution and exceptional guest satisfaction.
• Monitor event setups and service delivery to ensure compliance with client requirements and hotel standards.
• Maintain accurate client records, event details, reports, billing, and post-conference documentation.
• Develop and maintain relationships with meeting planners, corporate accounts, travel agencies, community organizations, and other business partners to generate repeat and new business.
• Support departmental sales strategies, budgets, and business development initiatives.
• Welcome and support group contacts during events and follow up after departure to secure future business.
• Promote teamwork, effective communication, and quality service throughout the hotel.

Qualifications & Requirements

• Some college and 3-5 years of sales, marketing, hotel, or catering experience, or an equivalent combination of education and experience.
• Hotel sales and/or catering experience preferred.
• Fluent in English with strong verbal and written communication skills.
• Strong organizational, problem-solving, mathematical, and negotiation skills.
• Ability to manage multiple priorities and work effectively with guests, colleagues, and external partners.
• Ability to lift/carry up to 25 pounds and frequently stand, walk, bend, stoop, and kneel.
• Ability to travel for workshops, tradeshows, conventions, and other business events.
• Flexibility to work evenings, weekends, and holidays as business needs require.
• Alcohol awareness certification and/or applicable food handler or health certification as required by local regulations.

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a full uniform, impressive room discounts and some of the best training in the business.

The hourly pay rate for this role is $38.00 to $40.00 . This rate is only applicable for jobs to be performed in Washington, DC. This is the starting rate we in good faith believe we would pay for this role at the time of this posting. We may pay more or less than the posted rate, and the rate may be modified in the futu