Senior Computer Engineer Level 3

Revaya; Remote; USD 100,000 - 125,000; Full time

Job summary

A technology solutions provider is looking for a Senior Computer Engineer in a full-time, remote capacity. This role requires diagnosing advanced IT issues, managing client networks, and implementing secure solutions. Applicants should have at least 3 years of Level 2 technical experience and proficiency in Microsoft technologies. Strong communication skills and a passion for IT are essential. The position offers opportunities for growth and continuous learning in a supportive environment.

Qualifications

• At least 3 years of relevant Level 2 technical experience.
• Experience with MSP tools and ticketing software.
• Strong understanding of network protocols and cybersecurity best practices.

Responsibilities

• Provide professional English communication to clients.
• Diagnose and resolve Level 3 IT issues.
• Manage client networks and maintain detailed documentation.

Skills

Clear English verbal and written communication skills

Strong documentation skills

Passion for IT and helping people

Tools

ConnectWise

Bitdefender

Zendesk

JIRA

Microsoft Office 365

Microsoft AD

Microsoft Exchange

Windows Server

SonicWall

pfSense

Sophos Firewalls

Microsoft Azure

AWS

Job description

TO BE CONSIDERED AS AN APPLICANT, PLEASE SUBMIT YOUR MOST UP-TO-DATE RESUME AND A VIDEO INTRODUCTION TAILORED TO THIS JOB POSTING!

Job Type: Full-Time

Work Hours: Monday to Friday, 9:00 AM to 5:30 PM Eastern Time, with a 30-minute break

Salary: $1,500 per month

Job Overview:

We are seeking a highly skilled Senior Computer Engineer (Level 3 Network Engineer) to join our team in a full-time, remote capacity. This role is ideal for an IT professional with a passion for solving complex technical challenges, supporting diverse client needs, and driving innovation in a collaborative environment.

As a Senior Computer Engineer, you will be responsible for diagnosing and resolving advanced IT issues, managing client networks and infrastructures, and implementing secure and effective technical solutions. This long-term role offers excellent opportunities for growth, continuous learning, and career advancement in a supportive and dynamic team setting.

Key Responsibilities:

• Provide professional English verbal and written communication to clients.
• Multi-task effectively while prioritizing service requests.
• Diagnose and resolve Level 3 IT issues promptly and accurately.
• Manage client networks, systems, and technical infrastructures.
• Maintain detailed documentation of tasks within the ticketing system.
• Implement technical solutions and ensure alignment with best practices.
• Stay current with emerging technologies and cybersecurity standards.

Qualifications:

• At least 3 years of relevant Level 2 technical experience
• Experience with MSP tools such as ConnectWise, Bitdefender, etc.
• Experience with ticketing software like Zendesk, JIRA, etc.
• Strong documentation skills
• Strong passion for IT and helping people
• Clear English verbal and written communication skills
• Proficiency in Microsoft technologies such as Office 365, Microsoft AD, Exchange, and Windows Server
• Strong understanding of network protocols (TCP/IP, VPN, DNS, DHCP)
• Solid knowledge of cybersecurity best practices
• Experience with networking solutions such as SonicWall, pfSense, Sophos Firewalls, and VPN
• Experience with cloud platforms such as Microsoft Azure or AWS
• Experience supporting Windows 10, Windows 11, Server 2012, and Server 2019
• Experience providing Microsoft Office Suite end-user support