Senior Compute Operations Specialist

WSP in the U.S.; Chicago (IL); On-site; USD 90,000 - 157,000; Full time

Job summary

WSP is seeking a Senior Operations Specialist to ensure efficient Compute services in the AMERICAS Hub. You will join the IT Operations team, reporting to the IT Infrastructure Operations Manager, and oversee compute operations, networking, cloud, and workplace services across the hub.

You will lead problem resolution, drive improvements, and ensure service levels while supporting on-call rotations and audits. Strong English communication and cross-functional collaboration are essential.

Qualifications

• Bachelor's degree in information technology, Computer Science, Engineering, or related field.
• At least 5-7 years relevant experience in a Compute operations role.
• Extensive knowledge of Compute services and infrastructure.
• Experience in large/global enterprise IT with multiple sites.
• Experience with ITIL aligned Service Management.

Responsibilities

• Manage and maintain Compute operations with focus on designated Hub.
• Lead development of methods and approaches for improvements.
• Guide team on solving significant problems/issues.
• Ensure day-to-day activities align with service levels.
• Perform routine health maintenance and upgrades.

Skills

Compute operations

ITIL

VMware

PowerShell

Bash

Hyper-V

Education

Bachelor's degree in Information Technology/CS/Engineering

Tools

Dell & HPE servers

Cisco UCS

Veeam/NetBackup/Commvault

VMware vCenter

Azure/AWS cloud

Job description

This Opportunity

WSP is a global leader in engineering and professional services. We pride ourselves on delivering innovative solutions to our clients and maintaining a robust IT operation to support our employees worldwide. WSPs vast global network is today comprised of over 1,000 offices, 29 data centres, 1,300 data circuits, and used by over 65,000 users.

Job Description

To ensure the efficient operation of WSPs internal Compute services in the AMERICAS Hub, we are seeking a talented and experienced Senior Operations Specialist. This role will be part of the IT Operations team and report to the IT Infrastructure Operations Manager in the designated Hub. The overall team is dedicated to support IT infrastructure operations which includes network, compute, cloud, and workplace solutions and services. You will manage and maintain all aspects of Compute operations with a primary focus on the services within the designated Hub.

Your Impact

Related to Compute services and infrastructure:

• Working on highly complex matters and assignments of large scope, impact, and importance.
• Working with professionals and management to identify opportunities for improvements in people, processes, and technology.
• Leading team members on the development of methods, techniques, and various analytical approaches.
• Guiding team members to solve significant problems/issues.
• Managing, monitoring, and maintenance of day-to-day activities to align with expected service levels.
• Performing routine and health maintenance.
• Managing upgrades & performance related activities.
• Identifying and correcting faults with services and infrastructure.
• Planning and execution of minor infrastructure moves, adds, changes, and disposals (IMACDs).
• Execution of business continuity tests.
• Oversight and support of all related service supplier and/or manufacturer activities.
• Proactive identification and resolution of issues before they affect service performance.
• Identifying any improvements that can improve service levels.
• Engaging in the problem management process.
• Technical peer review and approvals for all related changes.
• Support audit and compliance activities.
• Management and maintenance of related platforms.
• Ability to provide on-call support and extended working hours when called on and willingness to accept periodic rotation.

Required Qualifications

• Bachelor's degree in information technology, Computer Science, Engineering, or related field.
• At least 5-7 years relevant and practical experience in a Compute operations role.
• Extensive in-depth knowledge of Compute services and infrastructure.
• Vendor certifications not a requirement, proven practical experience preferred.
• Experience working in large/global enterprise IT with multiple distributed branch/campus sites.
• Experience of working within ITIL aligned Service Management organisation.
• Proven experience and proficiency with below compute technologies and related activities:
• Technology solutions:
• Dell and HPE server
• Cisco UCS
• VMWare vCenter Products
• Nutanix
• HPE Storage (MSA, Nimble)
• Storage Cashing Technology (Nasuni, Talon, Pandora)
• Object Storage (EMC ECS, Azure, AWS)
• Archive product (Komprise, HubStore, Enterprise Vault)
• Backup Product (Veeam, Networker, DataDomain, Avamar, NetBackup, Commvault)
• Server sysadmin or similar role with in-depth hardware knowledge.
• Cloud sysadmin operating skill (e.g., Azure, AWS)
• Server operating systems (e.g., Windows, Linux).
• Server virtualization platforms (e.g., VMware, Hyper-V).
• Server and data security concepts and compliance requirements.
• Scripting and automation skills (e.g., PowerShell, Bash) for efficient server management and automation of routine tasks.
• Storage and backup technologies, including SAN, NAS, RAID configurations, data deduplication, and storage protocols (e.g., iSCSI, Fibre Channel).
• Backup access, data retrieval, data integrity and high availability.
• Data retention policies through system procedures.
• Testing to refine backup strategies to minimize recovery time objectives (RTO) and recovery point objectives (RPO).
• Disaster recovery planning, data migrations, and storage performance optimization.
• Optimizing server and storage performance, capacity, and reliability while considering growth projections and industry best practices.
• Understanding server, storage and backup regulation or laws, emerging technologies, and best practices.

Skills/ Competencies/ Other Requirements

• Excellent written and spoken English is required.
• Competency in French or Spanish is an asset.
• Excellent interpersonal and communication skills, able to interact with all layers of management.
• Ability to work with minimal supervision and little to no instructions.
• Strong leadership and coaching skills.
• Strong organizational and project management skills, with excellent documentation abilities
• Excellent analytical and diagnostic problem-solving skills with the ability of providing solutions to identified problems.
• Demonstrated experience in understanding and demonstrating compliance with information security requirements.
• Knowledge and experience in performing information security practices in the management and delivery of infrastructure and operations.

WSP Benefits

WSP provides a comprehensive suite of benefits focused on a providing health and financial stability throughout the employee’s career. These benefits include coverage related to medical, dental, vision, disability, and life; retirement savings; paid sick leave; paid vacation (or other personal time); paid parental leave; and paid time off for purposes of bereavement, voting, and/or attendance at naturalization proceedings.

Compensation

Expected Salary (all locations): $89,600.00 - $156,600.00

WSP USA is providing the compensation range that the company in good faith believes it might pay and offer for this position, based on the successful applicant’s education, experience, knowledge, skills, abilities in addition to internal equity and specific geographic location. WSP USA reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, and/or federal law.

Expected Salary (Colorado only): $89,600.00 - $147,000.00

WSP USA is providing the compensation range that the company in good faith believes it might pay and/or offer for this position within the state of Colorado, based on the successful applicant’s education, experience, knowledge, skills, and abilities in addition to internal equity and specific geographic location. WSP USA reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, and/or federal law.

About WSP

WSP USA is the U.S. operating company of WSP, one of the world's leading engineering and professional services firms. Dedicated to serving local communities, we are engineers, planners, technical experts, strategic advisors and construction management professionals. WSP USA designs lasting solutions in the buildings, transportation, energy, water and environment markets. With more than 15,000 employees in over 300 offices across the U.S., we partner with our clients to help communities prosper.

WSP provides a flexible and agile workplace model while meeting client needs. Employees are also afforded a comprehensive suite of benefits including medical, dental, vision, disability, life, and retirement savings focused on providing health and financial stability throughout the employee’s career.

At WSP, we want to give our employees the challenges they seek to grow their careers and knowledge base. Your daily contributions to your team will be essential in meeting client objectives, goals and challenges. Are you ready to get started?

Equal Opportunity Statement

WSP USA (and all of its U.S. companies) is an Equal Opportunity Employer Race/Age/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Disability or Protected Veteran Status.

The selected candidate must be authorized to work in the United States.