Senior Compliance Training & Governance Analyst (LMS)

Capital One; Richmond, Northern (VA, KY); Hybrid; USD 88,000 - 100,000; Full time

Job summary

Capital One is seeking a Senior Risk Specialist in Richmond, VA to manage governance training across the enterprise. You will deploy mandatory Compliance training via the LMS, monitor processes, and collaborate with the Risk office to drive improvements.

Strong Google Suite and analytical skills are required. The role emphasizes data collection, analysis, and communications with internal customers, with opportunities to partner on large initiatives and projects within Capital One's Compliance

Qualifications

• High School Diploma, GED or equivalent certification.
• At least 2 years of experience in Compliance, Operations, Project Management, Process Management, Relationship Management, or Risk Management.
• At least 2 years of experience using Google Suite.
• Bachelor’s degree or military experience preferred.
• Proficient in Google App Script; Process/Project/Risk Management Certification preferred.
• 1+ years of experience working with a Learning Management System (LMS).
• 3+ years of experience in Compliance, Operations, Project Management, Process Management, Relationship Management, or Risk Management.
• Proficient in Tableau.

Responsibilities

• Provide day-to-day oversight of multiple processes: monitor, report, and plan process improvement or redesign initiatives; define, establish, and manage process controls; identify process improvement opportunities and implement them through collaboration with other groups such as the Risk office and management; make final recommendations for approval on changes.
• Execute research activities and actively engage in problem solving exercises.
• Ensure document and change control management standards are adhered and maintained consistently; including quality assurance across all L3 processes.
• Perform data entry, retrieve reports, and conduct analysis of learning event data from a learning management system to then provide recommendations for enhancements/changes.
• Identify Enterprise Compliance Training Plan implementation risks, take appropriate risk mitigation and elevate as necessary.
• Coordinate and conduct data validations of end-to-end processing outcomes.
• Build deep subject matter expertise on existing and future learning platform to inform innovation agenda.
• Perform Analysis and provide recommendations; take results and data to help management and customers understand implications and determine next steps.
• Communicate and report on results of assessments, process outcome and issue management.
• Collaborate on larger initiatives.
• May participate in cross-functional project teams to provide input and partner with groups on execution efforts.

Skills

Collaborative

Analytical

Google Suite

Risk Management

Education

Bachelor’s degree or military experience

Tools

Tableau

Google App Script

Job description

Capital One is seeking a Senior Risk Specialist in Richmond, VA to manage governance training across the enterprise. You will deploy mandatory Compliance training via the LMS, monitor processes, and collaborate with the Risk office to drive improvements.

Strong Google Suite and analytical skills are required. The role emphasizes data collection, analysis, and communications with internal customers, with opportunities to partner on large initiatives and projects within Capital One's Compliance