Senior Competitive Intelligence Manager

Pager; San Francisco (CA); Hybrid; USD 145,000 - 220,000; Full time

Benefits offered by this job

Company equity

Retirement plan

Generous PTO

Paid holidays

Wellness days

Equity and stock purchase program

Parental leave

Volunteer time off

Mental wellness programs

Job summary

PagerDuty, a leader in Digital Operations Management, is seeking a Senior Competitive Intelligence Manager to build and run the competitive intelligence program, informing sales with sharp differentiation and timely insights. You will partner with product marketing, product management, marketing, and the field.

You will define CI strategy, train field teams, and leverage AI tools to accelerate research and content delivery while reporting to senior leadership.

Qualifications

• Deep fluency in IT and Digital Operations.
• 5+ years leading competitive intelligence for a SaaS B2B product line.
• Ability to craft clear messages and enablement tools for the field.
• Desire to work with AI tools to automate and improve intelligence and content delivery.

Responsibilities

• Define, execute, and optimize the competitive intelligence program with cross-functional teams and field.
• Equip sales with positioning, messaging, and enablement via battlecards and training.
• Uncover competitive differentiators and maintain knowledge of win/loss and competitor capabilities.
• Monitor competitor activity and report back to stakeholders in a timely manner.
• Train field teams on latest intelligence and strategies to win; work with PMM and Product Marketing on messaging for GTM.
• Provide independent win/loss insights through external interview programs.
• Improve research and content delivery using AI and automation tools.

Skills

IT & Digital Ops

Competitive intelligence

Field enablement

Problem framing

Planning & delivery

AI tooling

Job description

PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization.

The Senior Competitive Intelligence Manager will build and run PagerDuty’s competitive intelligence program that serves as the internal authority on competitive dynamics, equipping sales teams with sharp differentiation, timely insights and effective strategies to win. You will report directly to the Senior Director of PMM Operations and will partner tightly with product marketing, product management, marketing, field enablement and sellers.

Key Responsibilities

• Define, execute, optimize the competitive intelligence program through feedback and engagement with cross-functional teams, stakeholders, and the field.
• Equip sales team with key positioning and messaging - via battlecards, bulletins, internal training and enablement - to successfully navigate competitor activity as part of the sales process
• Uncover competitive differentiation and have thorough knowledge of Win/Loss and competitor capabilities and claims
• Monitor and assess competitor activity and report back to stakeholders and/or field in a timely manner
• Train field teams regularly on latest competitor intelligence and strategies to winWork with product and PMM team to articulate messaging, and approaches for GTM success
• Provide independent view of win/loss via external interview program and reports back to Product, PMM and Marketing leadership
• Speed and improve research and content delivery with AI and automation tools

Required Skills & Experience

• Deep fluency in IT and Digital Operations
• Track record of at least 5+ years of leading competitive intelligence for a product or product lines; SaaS B2B strongly preferred
• Field focused, and obsessed with giving them the best messages, tools and approaches to differentiate PagerDuty
• You excel at framing problems, balancing trade-offs, and synthesizing clear solutions
• Ability to plan work, drive through ambiguity, and deliver timely, high-quality content
• Ability to organize complex information, simplify, articulate essentials, and inspire the fieldDesire to work with AI tools to automate and improve intelligence and content delivery

Preferred Qualifications

• Deep fluency in the IT and Digital Operations
• Fluency in SRE and DevOps domain
• Technical aptitude - ability to have deeper conversations with engineers

The base salary range for this position is $145,000.00 - $220,000.00 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.

Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.

Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.

PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tells us that co-located collaboration strengthens connections, drives innovation, and accelerates learning.

This role is expected to come into our San Francisco office two times per week , so you can thrive in your new role and fully embrace being a Dutonian!

Where we work

PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in:

Location restrictions: Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia
Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon
United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming
Candidates must reside in an eligible location, which vary by role.

How we work

Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.

People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.

What we offer

As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site .

Your package may include:

• Company equity*
• ESPP (Employee Stock Purchase Program)*
• Retirement or pension plan*
• Generous paid vacation time
• Paid holidays and sick leave
• Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
• Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
• Paid volunteer time off: 20 hours per year
• Mental wellness programs

*Eligibility may vary by role, region, and tenure

About PagerDuty

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses

PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.

Go behind-the-scenes on our careers site and @pagerduty on Instagram.

Additional Information

PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy .

PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email [e-mail] and we will work with you to meet your accessibility needs.

PagerDuty uses the E-Verify employment verification program.