Senior Community Specialist

CarGurus LLC; Boston, Northern (MA, KY); On-site; USD 91,000 - 113,000; Full time

Benefits offered by this job

Daily free lunch

New car discount

Wellness & fitness apps

Commuting cost coverage

Equity for all employees

Job summary

CarGurus is seeking a versatile Senior Community Specialist to join the People & Talent team in a hybrid role. You will drive inclusion, build spaces for ERGs, and partner with leaders to advance our culture of belonging while aligning with business goals.

The role emphasizes cross-functional collaboration, stakeholder management, and program execution across multiple initiatives, with a strong focus on DEIB and talent development.

Qualifications

• 5+ years of project management experience, with a focus on community, HR, or DEIB.
• Ability to plan, execute and measure multiple initiatives simultaneously.
• Strong presentation delivery, problem solving and conflict resolution.
• Proven ability to build trust and manage stakeholder relationships.
• Comfortable working in ambiguity and across functional areas.
• Experience collaborating within a larger HR/People & Talent team.

Responsibilities

• Develop and execute the strategy for the evolving Community function.
• Partner with Employee Resource Groups, provide coaching and event support.
• Coach leaders and help them achieve strategic goals.
• Support charitable giving programs and volunteering initiatives.
• Create sustainable processes and maximize impact of contributions.
• Serve as events partner to elevate internal experiences for employees.
• Assist with external partnerships to diversify talent pools.

Skills

Project management

Communication

Relationship management

Adaptability

Cross-functional collaboration

Inclusion focus

Cultural competence

Job description

At CarGurus (NASDAQ: CARG), our mission is to give people the power to reach their destination. We started as a small team of developers determined to bring trust and transparency to car shopping. Since then, our history of innovation and go-to-market acceleration has driven industry-leading growth. In fact, we’re the largest and fastest-growing automotive marketplace, and we’ve been profitable for over 15 years.

What we do

The market is evolving, and we are too, moving the entire automotive journey online and guiding our customers through every step. That includes everything from the sale of an old car to the financing, purchase, and delivery of a new one. Today, tens of millions of consumers visit CarGurus.com each month, and ~30,000 dealerships use our products. But they're not the only ones who love CarGurus—our employees do, too. We have a people-first culture that fosters kindness, collaboration, and innovation, and empowers our Gurus with tools to fuel their career growth. Disrupting a trillion-dollar industry requires fresh and diverse perspectives. Come join us for the ride!

Role overview

We’re looking for a versatile, cross-functional Senior Community Specialist to join our People & Talent team.

Reporting to the Senior Director of Talent Acquisition, you’ll bring to life our culture of inclusion and belonging specifically around our hiring and retention strategies. As the Senior Community Specialist in a highly visible role, you will be at the forefront of creating a welcoming and supportive environment that values the unique perspectives and backgrounds of each employee, ensuring that our organization remains innovative and dynamic. You will build and support safe, inclusive spaces for internal employee resource groups, blending community engagement with inclusion principles to foster a culture of belonging. You can expect to have cross-functional assignments and exposure to critical programming across the People & Talent function. Your ability to work in ambiguity, foster strong stakeholder relationships, and project manage through multiple priorities across different functional areas will be an asset.

What you'll do

• Strategy Execution & Program Management: Support the development of and be responsible for the execution of the strategy for our evolving Community function by managing programs that align with the organization’s business goals and values. Track and report out on each program’s progress to senior audiences.
• ERG Partnership: Be a trusted partner to our Employee Resource Groups and provide day-to-day coaching, guidance, and event support to ensure they're having a meaningful impact on the organization. Escalate themes and ideas from the ERGs to senior management to inform the People Team’s strategy.
• Leadership Coaching: Serve as a coach and facilitator to help leaders think through challenges and accomplish strategic goals.
• Corporate Giving: Serve as secondary support for charitable giving programs and events, including volunteering efforts and fundraising activities.
• Process Sustainability: Help maximize the impact of our contributions by building partnerships and creating sustainable processes.
• Event Execution: Serve as an events thought partner and collaborator with others to elevate our internal events to become marquee experiences for our employees.
• Diversifying Talent Pools: Assist with external partnerships that can help diversify our talent pools for hiring future Gurus.
• Careers take many paths at CarGurus. You can expect to collaborate on and lead projects that span the entire scope of our team.

What you'll bring

• Experience: 5+ years of experience in project management, preferred: focus in community, HR, or DEIB. The ability to plan, execute and measure multiple projects and initiatives simultaneously.
• Communication skills: Strong presentation delivery, problem solving and conflict resolution capabilities.
• Relationship Management: Proven ability to build trust and manage key stakeholder relationships across all levels.
• Adaptability: Comfortable working in ambiguity and managing multiple responsibilities across different functional areas.
• Collaboration: Strong cross-functional collaborator with experience working within a larger HR or People & Talent team. Knowledge of performance, career, or assessment practices is vital.
• Inclusion Focus: Passion for and/ or experience supporting Employee Resource Groups (ERGs) and community initiatives.
• Cultural Competence: Ability to understand and navigate cultural differences and work effectively with people from diverse backgrounds.

The displayed range represents the expected annual base salary / On-Target Earnings (OTE) for this position. On-Target Earnings (OTE) is inclusive of base salary and on-target commission earnings, which applies exclusively to sales roles.
Individual pay within this range is determined by work location and other factors such as job-related skills, experience, and relevant education or training.
This annual base salary forms part of a comprehensive Total Rewards Package. In addition to benefits, this role may qualify for discretionary bonuses/incentives and Restricted Stock Units (RSUs).

Position Pay Range

$91,000 — $113,000 USD

Working at CarGurus

We reward our Gurus’ curiosity and passion with best-in-class benefits and compensation, including equity for all employees, both when they start and as they continue to grow with us. Our career development and corporate giving programs, as well as our employee resource groups (ERGs) and communities, help people build connections while making an impact in personally meaningful ways. A flexible hybrid model and robust time off policies encourage work-life balance and individual well-being. Thoughtful perks like daily free lunch, a new car discount, meditation and fitness apps, commuting cost coverage, and more help our people create space for what matters most in their personal and professional lives.
CarGurus may require in-person interviews as part of our hiring process, particularly for positions based in our Boston and Dublin offices. Candidates selected for an in-person interview will be notified in advance. Please be aware that travel expenses are the responsibility of the candidate.

We welcome all

CarGurus strives to be a place to which people can bring the ultimate expression of themselves and their potential—starting with our hiring process. We do not discriminate based on race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. We foster an inclusive environment that values people for their skills, experiences, and unique perspectives. That’s why we hope you’ll apply even if you don’t check every box listed in the job description. We also encourage you to tell your recruiter if you require accommodations to participate in our hiring process due to a disability so we can provide the appropriate support. We want to know what only you can bring to CarGurus. #LI-Hybrid

Exciting opportunities ahead

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