Senior Community Association Manager (OFL92126)

Paycom; Orlando (FL); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life and Disability Insurance

HSA

FSA

Education Reimbursement

401K matching

Employee Assistance Program (EAP)

11 paid Holidays

Job summary

RealManage is seeking a seasoned Senior Community Manager to enhance client and staff retention through coaching, leadership collaboration, and strategic community engagement. You will support both clients and internal teams by working closely with leadership to develop a culture of support, collaboration, and continuous improvement.

The ideal candidate will be a strong communicator with relationship-building skills and a passion for driving client satisfaction while fostering an environment

Qualifications

• Bachelor's degree in business, Communications, or a related field preferred.
• 2 to 5+ years of experience in community management, client relations, or staff engagement.
• Strong leadership skills, with the ability to influence and work collaboratively with cross functional teams.
• Excellent communication and interpersonal skills, with a talent for building strong relationships with both clients and staff.
• Ability to work in a fast-paced environment and handle multiple priorities effectively.
• Proficiency in data analysis and community management tools.
• Must have a valid driver's license.

Responsibilities

• Develop and implement strategies to improve client retention by understanding their needs, resolving issues, and fostering lasting relationships.
• Collaborate with leadership to implement staff retention strategies, including identifying areas for improvement in employee satisfaction and engagement.
• Gather feedback from clients and staff, analyze trends, and recommend actionable insights to improve retention.
• Act as a coach for both community members and staff, providing guidance and support to ensure their professional and personal growth.
• Partner with leaders to offer mentorship and professional development programs for employees, focusing on leadership skills, community building, and conflict resolution.
• Lead cross-functional teams in implementing community-related projects that promote a positive client and staff experience.

Skills

Leadership

Communication

Relationship building

Data analysis

Community management tools

Driver's license

Cross-functional collaboration

Education

Bachelor's degree in business, Communications, or related field

Tools

Community management tools

Data analysis tools

Job description

Job Details:

Job Location: Orlando, FL 32789, Position Type: Full Time, Salary Range: $70,000.00 - $80,000.00 Salary/year, Job Category: ORLGEN, Company Overview:

RealManage is a prominent national firm recognized on the Inc. 5000 list and serving a diverse array of clients including homeowners’ associations (HOAs), condominium associations, cooperatives, luxury high-rises, municipal utility districts, and master-planned communities. Our client base also includes nationally renowned developer and builder clients.

Ranked among the top firms in the community management industry, RealManage distinguishes itself by delivering exceptional solutions at competitive prices. We leverage cutting-edge cloud-based technologies and mobile apps, supported by industry-leading practices and a highly skilled workforce.

Our mission at RealManage is to offer comprehensive and innovative solutions that consistently surpass customer expectations. We prioritize transparency and visibility in all client interactions, continuously measuring our performance to achieve rapid improvement. We foster a workplace culture that promotes professionalism, encourages growth, and embraces diversity. By maintaining financial strength and focusing on continual innovation, we aim to lead the industry with pioneering advancements.

Join RealManage and contribute to a company dedicated to excellence, innovation, and delivering unparalleled service in community management.

Job Summary:

We are seeking an experienced and dynamic Senior Community Manager to play a pivotal role in enhancing client and staff retention through coaching, leadership collaboration, and strategic community engagement. As a Senior Community Manager, you will support both clients and internal teams by working closely with leadership to develop a culture of support, collaboration, and continuous improvement.

The ideal candidate is a strong communicator, skilled in relationship-building, and passionate about driving client satisfaction while fostering an environment where staff can thrive. This role is critical in ensuring long-term success and growth for both the business and its community. Key Responsibilities include but not limited to:

Client & Staff Retention:

• Develop and implement strategies to improve client retention by understanding their needs, resolving issues, and fostering lasting relationships.
• Collaborate with leadership to implement staff retention strategies, including identifying areas for improvement in employee satisfaction and engagement.
• Gather feedback from clients and staff, analyze trends, and recommend actionable insights to improve retention.

Coaching & Mentorship:

• Act as a coach for both community members and staff, providing guidance and support to ensure their professional and personal growth.
• Partner with leaders to offer mentorship and professional development programs for employees, focusing on leadership skills, community building, and conflict resolution.
• Provide direct coaching to team members, helping them develop skills to increase productivity, engagement, and job satisfaction.

Leadership Collaboration:

• Work closely with leadership teams to align community management strategies with business goals.
• Assist in defining goals, metrics, and success criteria for community growth and engagement initiatives.
• Lead cross-functional teams in implementing community-related projects that promote a positive client and staff experience.

Community Engagement & Development:

• Lead efforts to cultivate a vibrant and engaged community by hosting events, webinars, and activities that align with community needs.
• Monitor and manage the community’s health by fostering open communication, resolving conflicts, and maintaining a supportive atmosphere.
• Create and execute engagement strategies that keep clients and staff involved and connected to the broader company mission.

Operational Excellence:

• Ensure smooth day-to-day operations of the community management function, including planning and managing resources effectively.
• Leverage data and analytics to track key community health metrics and make data-driven decisions to optimize retention and engagement.

This description is not intended to be an exhaustive list of duties. The employee may perform other duties as assigned to meet the ongoing needs of the organization. Reasonable accommodations may be made to enable qualified individuals to perform the essential functions of this position.

Qualifications:

• Bachelor's degree in business, Communications, or a related field preferred
• 2 to 5+ years of experience in community management, client relations, or staff engagement
• Strong leadership skills, with the ability to influence and work collaboratively with cross functional teams.
• Excellent communication and interpersonal skills, with a talent for building strong relationships with both clients and staff
• Ability to work in a fast-paced environment and handle multiple priorities effectively
• Proficiency in data analysis and community management tools
• Must have a valid driver's license

Preferred Qualifications

• Experience working in a customer facing or service-oriented industry
• Certification in coaching or mentoring programs is a plus
• A passion for community building, with a track record of improving client and staff satisfaction

Physical Requirements

• Ability to sit for prolonged periods at a desk and work on a computer
• Ability to occasionally stand, walk, bend, or reach as needed
• Ability to lift or move objects up to 10 to15 pounds
• Manual dexterity to operate a computer keyboard, mouse, telephone, and other office equipment
• Visual acuity to read printed materials, spreadsheets, and computer screens
• Hearing and speech ability to communicate effectively in person, by phone, and in virtual meetings
• Ability to work in a standard office environment with moderate noise levels
• Ability to work a standard schedule, with occasional extended hours as required

Pay and Benefits

$70,000 to $80,000 / year, depending on education and experience

Benefits include

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life and Disability Insurance
• HSA (Required High-Deductible Medical Plan to be eligible)
• FSA
• Education Reimbursement
• 401K matching
• Employee Assistance Program (EAP)
• 11 paid Holidays