Senior Collections & Recovery Lead

Venture Medical; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Diversity and inclusion initiatives

Job summary

A leading wound-care company is seeking a full-time Senior Collections & Recovery Lead to manage accounts receivable and ensure timely collection of outstanding balances. The role involves executing a contact strategy, resolving discrepancies, and collaborating with various teams. Ideal candidates will have 3-5 years of commercial collections experience, skills in negotiation and data analysis, and a bachelor's degree is preferred. This position allows for remote working and aims to support a diverse workplace environment.

Qualifications

• Minimum of 3–5 years of experience in commercial collections.
• Experience in wound care, healthcare, or related fields required.
• Ability to communicate professionally and effectively.

Responsibilities

• Manage accounts receivable portfolio to ensure timely collection.
• Execute a multi-channel contact strategy for resolution of balances.
• Research and resolve payment discrepancies and denials.
• Review aging reports and prioritize collection efforts by risk and balance.
• Collaborate with Relationship Managers, Sales, Legal, and Finance to resolve issues.
• Document collection activities in CRM and NetSuite.
• Drive payment commitments through structured negotiations and timelines.
• Escalate non-responsive or high-risk accounts with documented recommendations.
• Ensure compliance with laws, regulations, and company policies.
• Support month-end close activities related to accounts receivable.

Skills

Knowledge of collections best practices

Proficiency in Microsoft Excel

Strong negotiation skills

Ability to analyze account data

Ability to manage multiple priorities

Education

Bachelor’s degree in Accounting, Finance, Business, or related field

Tools

NetSuite

CRM

CRM

Job description

Venture Medical, LLC, a leading wound-care company, is seeking a full-time Senior Collections & Recovery Lead to join our growing team. If you have experience in wound care, medical devices, or an adjacent industry and are interested in joining a dynamic, fast-paced environment, we want you to join our team! Venture Medical’s motto is “Be Bold, Be Prepared, Lead Change,” and is committed to doing business in an ethical manner, focusing on the needs of patients, providers, and their staff.

Overview

JOB DESCRIPTION

Responsibilities

• Manage assigned accounts receivable portfolio to ensure timely collection of outstanding balances.
• Execute a high-frequency, multi-channel contact strategy to drive resolution of past-due balances, including firm verbal demands, written notices, and deadline-based follow-ups.
• Research and resolve payment discrepancies, short pays, denials, credits, and unapplied cash.
• Review customer aging reports and prioritize collection efforts based on risk and balance size.
• Collaborate with the Relationship Managers, Sales, legal, and finance teams to resolve account issues.
• Maintain accurate and detailed documentation of collection activities in the CRM and NetSuite.
• Drive payment commitments through structured negotiations, enforcing timelines and consequences for non-compliance while operating strictly within company policy and applicable law.
• Proactively initiate internal and external escalation paths (legal, executive, contractual remedies) for non-responsive or high-risk accounts, with clear documentation and recommendations.
• Push back decisively on delay tactics, partial payments, and unsupported disputes common in provider-side billing operations.
• Ensure compliance with applicable laws, regulations, and company policies related to collections and patient/customer billing.
• Support month-end close activities related to accounts receivable, as needed.
• Other duties as assigned.

Measures of Success

• Reduction in >90 and >120-day AR
• Percentage of assigned portfolio resolved or paid
• Speed from first delinquency to resolution
• Adherence to documented collection cadence
• Quality of escalation recommendations

Related Duties

• Assist with account reconciliations, clawbacks, and audit requests.
• Provide feedback on collection trends and opportunities for process improvement.
• Participate in cross-functional projects related to revenue cycle optimization.

Minimum Qualifications

• Training and Experience: Minimum of 3–5 years of experience in commercial collections. Experience in wound care, healthcare, medical devices, pharmaceuticals, or another regulated industry required. Bachelor’s degree in Accounting, Finance, Business, or related field preferred; equivalent experience considered.
• Knowledge, Abilities and Skills: Knowledge of collections best practices. Knowledge of basic accounting principles and financial documentation. Ability to communicate professionally and effectively with internal teams and external customers. Ability to analyze account data, identify discrepancies, and resolve issues independently. Demonstrated comfort delivering firm messages to senior clinical and administrative stakeholders. Ability to remain professional and persistent in adversarial conversations. Bias toward action and follow-through over consensus-seeking. Strong negotiation and problem-solving skills. Proficiency in Microsoft Excel, NetSuite, CRM. Ability to manage multiple priorities and meet deadlines in a fast-paced environment. Ability to handle sensitive financial information with discretion and confidentiality.
• Physical Requirements: Prolonged periods of sitting and working at a computer. Manual dexterity required for keyboarding and use of office equipment. Occasional standing, bending, or reaching.
• Working Conditions: Remote working environment. Minimal to no travel required.

Date: 01/15/2025

Venture Medical, LLC, is committed to diversity and inclusion in the workplace. Individuals seeking employment at Venture Medical, LLC, are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, ancestry, disability, veteran status, or other legally protected characteristics. Reasonable accommodations available.