Technical Support Engineer - III (Cloud)

CoreWeave; Sunnyvale (CA); On-site; USD 122,000 - 163,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with employer match

Flexible PTO

Employee Stock Purchase Program (ESPP)

Tuition Reimbursement

Mental Wellness Benefits

Flexible childcare support

Job summary

CoreWeave is seeking a Senior Cloud Support Engineer to join our Customer Experience organization in Sunnyvale, California. In this role, you will mentor team members, resolve high-profile AI training workloads, and ensure high customer satisfaction through expert support. Candidates should have a Bachelor’s degree in a relevant field and at least 5 years of cloud support experience. This position offers a competitive salary between $122,000 and $163,000, along with comprehensive benefits including health insurance, flexible PTO, and a supportive work culture.

Qualifications

• 5+ years of experience in cloud support or related technical roles.
• Experience with Kubernetes and networking.
• Strong troubleshooting skills for complex customer issues.

Responsibilities

• Guide team members in developing technical skills.
• Provide feedback and coaching for quality assurance.
• Investigate and resolve customer-impacting issues.

Skills

Kubernetes

Networking

Load balancing

Storage volumes

Observability

Linux system administration

Troubleshooting skills

Written communication

Verbal communication

Technical presentation

Education

Bachelor’s degree in relevant fields

Tools

Grafana

Job description

Position Overview

Senior Cloud Support Engineer at CoreWeave. As a member of the Customer Experience organization, you’ll work with engineers and researchers to resolve high‑profile AI training workloads on our Kubernetes‑powered HPC cloud infrastructure.

Responsibilities

• Guide and mentor team members in developing their technical skills and troubleshooting capabilities across all disciplines supported by CoreWeave.
• Provide real‑time feedback and coaching, reviewing tickets to identify opportunities for improvement and ensure quality assurance (QA).
• Develop and deliver training sessions to improve the team’s proficiency and efficiency in resolving customer issues.
• Use technical expertise to investigate, debug, and resolve customer‑impacting issues with the curiosity required to uncover and understand root causes.
• Maintain high customer satisfaction through swift, accurate, and empathetic high‑touch support communications, as well as established best practices.
• Help design and implement troubleshooting best practices to ensure fast, accurate client resolutions.
• Contribute to refining processes, workflows, and playbooks for handling complex customer challenges.
• Serve as a technical escalation point for high‑priority escalations or complex cases, modeling effective problem‑solving approaches.
• Lead the creation of knowledge‑sharing resources, including documentation, tutorials, and how‑to guides.
• Enhance the support team’s knowledge of CoreWeave’s products and services through continuous learning initiatives.
• Include consistent shift work with participation in on‑call rotations. Occasional after‑hours and holiday coverage required.

Qualifications

• Have a Bachelor’s degree in Information Science, Information Technology, Data Science, Computer Science, Engineering, Mathematics, Physics, or a related field, OR equivalent experience in a technical position.
• At least 5+ years of experience in cloud support, systems administration, or related technical support–focused roles.
• Proven hands‑on work experience with Kubernetes.
• Experience with networking, load balancing, storage volumes, observability, node management, High‑Performance Computing (HPC), and Linux system administration.
• Proven ability to mentor team members, foster technical growth, and improve team‑wide capabilities through guidance and feedback.
• Experience with observability tools such as Grafana.
• Strong troubleshooting skills, with experience resolving complex customer issues and driving quality assurance through ticket reviews or similar processes.
• Demonstrated success collaborating with cross‑functional teams to refine workflows, implement best practices, and advocate for necessary tools or process changes.
• Excellent written and verbal communication skills, with a track record of simplifying complex concepts for diverse audiences.
• Strong technical presentation skills, with experience delivering precise, engaging, and informative presentations to technical and non‑technical audiences, effectively showcasing complex concepts and solutions.

Preferred

• CKA Certified.
• Demonstrated experience with training, coaching, and creating onboarding materials.
• Operates in a fast‑paced, global, 24/7 support team environment.
• Ability to collaborate across different time zones.
• On‑site office environment, hybrid, or remote options depending on location.
• Flexible to travel up to 10% (~25 days per year).

Work Arrangements

Shift work with on‑call rotations. Occasional after‑hours and holiday coverage required. Remote and hybrid options are available based on location.

Compensation

Base salary range is $122,000–$163,000. The starting salary will be determined based on job‑related knowledge, skills, experience, and market location. In addition to base salary, CoreWeave offers a discretionary bonus, equity awards, and a comprehensive benefits program (all based on eligibility).

Benefits

• Medical, dental, and vision insurance – 100% paid for by CoreWeave.
• Company‑paid Life Insurance.
• Voluntary supplemental life insurance.
• Short and long‑term disability insurance.
• Flexible Spending Account.
• Health Savings Account.
• Tuition Reimbursement.
• Participation in Employee Stock Purchase Program (ESPP).
• Mental Wellness Benefits through Spring Health.
• Family‑forming support provided by Carrot.
• Paid Parental Leave.
• Flexible, full‑service childcare support with Kinside.
• 401(k) with a generous employer match.
• Flexible PTO.
• Catered lunch each day in our office and data center locations.
• A casual work environment.
• Work culture focused on innovative disruption.

Equal Opportunity Employment

CoreWeave is an equal‑opportunity employer, committed to fostering an inclusive and supportive workplace. All qualified applicants and candidates will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. As part of this commitment and consistent with the Americans with Disabilities Act (ADA), CoreWeave will ensure that qualified applicants and candidates with disabilities are provided reasonable accommodations for the hiring process, unless such accommodation would cause an undue hardship. If reasonable accommodation is needed, please contact: [e-mail].

Export Control Compliance

This position requires access to export‑controlled information. To comply with U.S. Government export regulations, applicant must be a U.S. person or otherwise eligible to access the information without a required export authorization.

California Consumer Privacy Act

California applicants only.